2. (Scenario Based Question - Customer) Your response to Barbara's in-app chat message "Hello love, I need some help with my account.I have lost my job and I cannot make my payment towards my loan this month. Please can you help me? I have so many bills to pay. Please help me!" With this scenario please focus on your style of response and how you would question the customer to ★

2. (Scenario Based Question - Customer) Your response to Barbara's in-app chat message "Hello love, I need some help with my account.I have lost my job and I cannot make my payment towards my loan this month. Please can you help me? I have so many bills to pay. Please help me!" With this scenario please focus on your style of response and how you would question the customer to ★

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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2:40 M R A
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*
2. (Scenario Based Question - Customer) Your
response to Barbara's in-app chat message
"Hello love, I need some help with my account.l
have lost my job and I cannot make my payment
towards my loan this month. Please can you help
me? I have so many bills to pay. Please help
me!"
+
circumstances.
1 || || 70%
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With this scenario please focus on your style of
response and how you would question the
customer to find out more about their
|||
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3. (Scenario Based Question - Customer ) Your
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11:11
customer kno
Aman's AirPods #2
Connected
4. (Scenario based question - Personal
Development) You are coming towards the end of your
probation: A) You have had some constructive feedback
in Quality Assurance. B) You have been put on a
coaching plan. C) You have just received news that you
may have more feedback for a similar issue as before.
D) You feel like the support from your line manager
hasn't helped and you haven't had enough time with
experienced colleagues to be able to improve and
mitigate further failures. 1) How do you approach this
conversation with your line manager? 2) What steps
would you take individually to improve your situation
and work on constructive feedback? 3) What type of
support do you think would help you to overcome
difficulties in this scenario?
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