Imagine you are a salesperson for a company selling photocopiers to SMEs (Small and Medium Enterprises). On your way to a meeting in Scarborough, you notice that Centennial College is building a large addition to the Progress campus. What does that tell you? What would you do in this scenario? Which of the prospecting methods would you use (only 1) and how?

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Imagine you are a salesperson for a company selling photocopiers to SMEs (Small and Medium Enterprises). On your way to a meeting in Scarborough, you notice that Centennial College is building a large addition to the Progress campus. What does that tell you? What would you do in this scenario? Which of the prospecting methods would you use (only 1) and how? 

 

1.COLD CALLING: Contacting a sales lead unannounced and with little or no information
about the lead.
2. CLIENT REFERRAL: A name of a company or person given to the salesperson as a lead by
a customer or even a prospect who did not buy at this time.
3. INTRODUCTION: A variation of a referral where, in addition to requesting the names of
prospects, the salesperson asks the prospect or customer to prepare a note or letter of introduction
that can be sent to the potential customer.
4. CENTRES OF INFLUENCE: A name of a company or person given to the salesperson as a
lead by a customer or even a prospect who did not buy at this time.
5. NON COMPETING SALES PROFESSIONALS: Salespeople selling noncompeting
products.
6. NETWORKING (WEB BASED): Using Web Social Media sites designed to help
salespeople identify and gather information about prospects.
7. COMPANY RECORDS: Information about customers already in a company database.
8. ADVERTISING INQUIRIES: Sales leads generated from company advertising efforts.
9. INBOUND TELEMARKETING: A source of locating prospects whereby the prospect calls
the company to get information.
10. OUTBOUND TELEMARKETING: A source of locating prospects whereby the
salesperson contacts the prospect by telephone.
11. TRADE SHOWS: Events where companies purchase space and set up booths that clearly
identify each company and its offerings and that are staffed with salespeople who demonstrate
the products and answer questions.
12. SEMINARS: A presentation salespeople give to generate leads and provide information to
prospective customers who are invited to the seminar by direct mail, word of mouth, or
advertising on local television or radio.
13. DIRECTORIES: Electronic or print sources that provide contact and other information
about many different companies or individuals.
14. COMMERCIAL LEADS LISTS: Electronic or print sources that provide contact and
other information about many different companies or individuals.
15. CUSTOMER RELATIONSHIP MANAGEMENT (CRM): Internal computer-based
programs that enable connection with existing and potential customers.
Transcribed Image Text:1.COLD CALLING: Contacting a sales lead unannounced and with little or no information about the lead. 2. CLIENT REFERRAL: A name of a company or person given to the salesperson as a lead by a customer or even a prospect who did not buy at this time. 3. INTRODUCTION: A variation of a referral where, in addition to requesting the names of prospects, the salesperson asks the prospect or customer to prepare a note or letter of introduction that can be sent to the potential customer. 4. CENTRES OF INFLUENCE: A name of a company or person given to the salesperson as a lead by a customer or even a prospect who did not buy at this time. 5. NON COMPETING SALES PROFESSIONALS: Salespeople selling noncompeting products. 6. NETWORKING (WEB BASED): Using Web Social Media sites designed to help salespeople identify and gather information about prospects. 7. COMPANY RECORDS: Information about customers already in a company database. 8. ADVERTISING INQUIRIES: Sales leads generated from company advertising efforts. 9. INBOUND TELEMARKETING: A source of locating prospects whereby the prospect calls the company to get information. 10. OUTBOUND TELEMARKETING: A source of locating prospects whereby the salesperson contacts the prospect by telephone. 11. TRADE SHOWS: Events where companies purchase space and set up booths that clearly identify each company and its offerings and that are staffed with salespeople who demonstrate the products and answer questions. 12. SEMINARS: A presentation salespeople give to generate leads and provide information to prospective customers who are invited to the seminar by direct mail, word of mouth, or advertising on local television or radio. 13. DIRECTORIES: Electronic or print sources that provide contact and other information about many different companies or individuals. 14. COMMERCIAL LEADS LISTS: Electronic or print sources that provide contact and other information about many different companies or individuals. 15. CUSTOMER RELATIONSHIP MANAGEMENT (CRM): Internal computer-based programs that enable connection with existing and potential customers.
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