Every Careem and Uber captain’s rating is an ethical dilemma. His earnings and rides are tied with this score, but his service quality is not persistent every time. Consider a situation in which in one of your trips the captain got you late to an interview which was very important to your future career. Being distressed you decided to give a bad review to Careem’s captain based on your judgment of his performance. On the other hand, you realize that he works very hard for his family and your single trip’s rating and feedback could cost his earnings. What would you do in such a situation? What suggestions would you provide to such car riding services to improve their performance measures so that a customer like you would not get into an ethical dilemma like this.
Every Careem and Uber captain’s rating is an ethical dilemma. His earnings and rides are tied with this score, but his service quality is not persistent every time. Consider a situation in which in one of your trips the captain got you late to an interview which was very important to your future career. Being distressed you decided to give a bad review to Careem’s captain based on your judgment of his performance. On the other hand, you realize that he works very hard for his family and your single trip’s rating and feedback could cost his earnings. What would you do in such a situation? What suggestions would you provide to such car riding services to improve their performance measures so that a customer like you would not get into an ethical dilemma like this.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Q1) Every Careem and Uber captain’s rating is an ethical dilemma. His earnings and rides are tied with this score, but his service quality is not persistent every time. Consider a situation in which in one of your trips the captain got you late to an interview which was very important to your future career. Being distressed you decided to give a bad review to Careem’s captain based on your judgment of his performance. On the other hand, you realize that he works very hard for his family and your single trip’s rating and feedback could cost his earnings. What would you do in such a situation? What suggestions would you provide to such car riding services to improve their performance measures so that a customer like you would not get into an ethical dilemma like this.
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