Assume you are Andy Pforzheimer, owner of Barcelona Restaurants, and you are involved in intense conflict with one of your restaurant managers. You realize that the conflict has escalated to the point at which it is no longer functional conflict and you wish to de-escalate it. Which of the following actions should you take to de-escalate the conflict? Choose all that apply. a) Control your body language and relax b) Raise your voice to get attention about important points c) Focus your attention on the other person d) Be an empathetic listener
Assume you are Andy Pforzheimer, owner of Barcelona Restaurants, and you are involved in intense conflict with one of your restaurant managers. You realize that the conflict has escalated to the point at which it is no longer functional conflict and you wish to de-escalate it. Which of the following actions should you take to de-escalate the conflict? Choose all that apply. a) Control your body language and relax b) Raise your voice to get attention about important points c) Focus your attention on the other person d) Be an empathetic listener
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Question
Assume you are Andy Pforzheimer, owner of Barcelona Restaurants, and you are involved in intense conflict with one of your restaurant managers. You realize that the conflict has escalated to the point at which it is no longer functional conflict and you wish to de-escalate it. Which of the following actions should you take to de-escalate the conflict? Choose all that apply.
a) Control your body language and relax
b) Raise your voice to get attention about important points
c) Focus your attention on the other person
d) Be an empathetic listener
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