Anne is a manager who solely focuses on attaining her targets and winning at all costs. Her colleagues perceive her as being stubborn and irrational. She does not hesitate to make unpleasant decisions if they benefit the organization. She is assertive with her colleagues and compels them to follow rules set by her without question. Consequently, she has alienated her colleagues at the workplace, and her actions discourage others from working with her. Under her leadership, there is a high probability of large-scale conflicts in the future. In this scenario, which conflict management strategy has been adopted by Anne? Multiple Choice the accommodation strategy the avoidance strategy the compromise strategy the competition strategy The three techniques that are particularly useful for avoiding conflicts through effective communication skills are using "I" language, paying attention to nonverbal cues, and Multiple Choice using "you" language subtly. communicating consequences. suggesting negotiation training. practicing the art of being silent. A compromise strategy for resolving a conflict is effective when Multiple Choice both parties involved in the conflict are at a comparable level. there are no time pressures. permanent solutions have to be achieved. give-and-take exchanges are impossible or nonexistent. Conflict is viewed as positive when it is characterized by heightened emotionality. True or False The accommodation strategy of conflict resolution is appropriate when maintaining a relationship is less important than accomplishing a specific goal. true or false

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Question

Anne is a manager who solely focuses on attaining her targets and winning at all costs. Her colleagues perceive her as being stubborn and irrational. She does not hesitate to make unpleasant decisions if they benefit the organization. She is assertive with her colleagues and compels them to follow rules set by her without question. Consequently, she has alienated her colleagues at the workplace, and her actions discourage others from working with her. Under her leadership, there is a high probability of large-scale conflicts in the future. In this scenario, which conflict management strategy has been adopted by Anne?

Multiple Choice

the accommodation strategy
the avoidance strategy
the compromise strategy
the competition strategy

The three techniques that are particularly useful for avoiding conflicts through effective communication skills are using "I" language, paying attention to nonverbal cues, and

Multiple Choice

using "you" language subtly.
communicating consequences.
suggesting negotiation training.
practicing the art of being silent.

A compromise strategy for resolving a conflict is effective when

Multiple Choice

both parties involved in the conflict are at a comparable level.
there are no time pressures.
permanent solutions have to be achieved.
give-and-take exchanges are impossible or nonexistent.

Conflict is viewed as positive when it is characterized by heightened emotionality.

True or False

The accommodation strategy of conflict resolution is appropriate when maintaining a relationship is less important than accomplishing a specific goal.

true or false

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