Addressing the Conflict Manpreet indicated that she had finally come forward after significant contemplation and a final incident that could be perceived as relatively insignificant but was yet another example of what she believed was a long series of behavioral and code of conduct infractions. When advised of the complaint, Stephanie indicated that the allegations of bad behavior were unfounded and that she was the recipient of bullying behavior. Stephanie agreed that there was an ongoing relationship issue and was preparing to forward documentation that would support her allegations of harassment and bullying. She maintained that Manpreet was known to be difficult and abrasive and that co-workers were fearful of her abusive verbal and non-verbal communication style and leadership position. In her leadership position, Stephanie disclosed that Manpreet had the authority to initiate policy changes that impacted breaks and schedules. She stated that others did not come forward for fear of retaliation. Stephanie also reported that the two had different work styles and communication abilities. She felt that Manpreet was rude, overly directive, and abrupt with patients. From this scenario, discuss the following:  The possible impact of the conflict on the organization  Mitigation of the conflict  Management of the Conflict  Develop a compromise that will appease both parties involved

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Addressing the Conflict Manpreet indicated that she had finally come forward after significant contemplation and a final incident that could be perceived as relatively insignificant but was yet another example of what she believed was a long series of behavioral and code of conduct infractions. When advised of the complaint, Stephanie indicated that the allegations of bad behavior were unfounded and that she was the recipient of bullying behavior. Stephanie agreed that there was an ongoing relationship issue and was preparing to forward documentation that would support her allegations of harassment and bullying. She maintained that Manpreet was known to be difficult and abrasive and that co-workers were fearful of her abusive verbal and non-verbal communication style and leadership position. In her leadership position, Stephanie disclosed that Manpreet had the authority to initiate policy changes that impacted breaks and schedules. She stated that others did not come forward for fear of retaliation. Stephanie also reported that the two had different work styles and communication abilities. She felt that Manpreet was rude, overly directive, and abrupt with patients. From this scenario, discuss the following:  The possible impact of the conflict on the organization  Mitigation of the conflict  Management of the Conflict  Develop a compromise that will appease both parties involved

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