a) State and cite an example of each of the TWO (2) approaches that Encik Aiman uses in order to solve the issues discussed in the above situation. b) Suggest and briefly explain TWO (2) devices that Encik Aiman can use in order to keep track of the all the tasks to be completed within the specific standards set by the company. Cite an example for each from the situation to support your suggestions.
Encik Aiman is the Administrative Manager at Pines Castle Homes. He has worked at the company for the past 15 years. However, he notices that Pines Castle Homes is not the cheerful, pleasant workplace it used to be. Back when he was building six homes a year, everyone appeared to be dedicated to meeting deadlines, controlling costs, and keeping customers highly satisfied. They are working like a big family who look after each other and are always around to lend a helping hand. For the past two years the company has grown to build 15 houses and has hired two new employees to cater for the expansion. However, now it seems like everything is falling through the cracks: deadlines are missed, mistakes are made on the houses, and work must be redone. In addition, no one wants to accept responsibility for mistakes, and everyone blames someone else. Encik Aiman has also noticed that tempers are shorter, and he even has found himself arbitrating territorial disputes between departmental functions. Upon careful observations, Encik Aiman concluded this happens because they are short of staff and the workloads are just too much for the current staff to handle. As the temporary solutions, Encik Aiman asks some employees to extend their work hours by two hours each day. In addition, he also asks the members of the staff if some of them are interested to earn some extra money by helping with the workload during the weekend until things are back to normal. Encik Aiman understands that the existing problems must be quickly resolved. He needs to understand the root of all the problems. The first thing he needs to do is to devise a method of checking that all the work carried out are consistently maintained in terms of its standard. He decides to start with asking each supervisor to list out the tasks to be carried out, the projected date and the actual date of tasks completing, the time check, and the person in charge of the tasks. In addition, he wants every supervisor to come up with a devise that will enable the supervisor and the employee to keep track of each task to be carried out by an employee each single day. Encik Aiman tells the supervisors that all of them will have to monitor the progress of these devices in the next two months to see if these are working for them or against them. After the two months, he plans to move forward to a better way of quantity control.
a) State and cite an example of each of the TWO (2) approaches that Encik Aiman uses in order to solve the issues discussed in the above situation.
b) Suggest and briefly explain TWO (2) devices that Encik Aiman can use in order to keep track of the all the tasks to be completed within the specific standards set by the company. Cite an example for each from the situation to support your suggestions.
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