# Following Professional Telephone and Voice Mail EtiquetteDespite the heavy reliance on e-mail, in certain situations calling may be the most efficient channel of communication, whether mobile or on your office line. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette.## Identify the telephone etiquette that will make your telephone calls productive. Check all that apply.- [ ] Use a three-point introduction- [ ] Plan a mini-agenda- [ ] Avoid telephone tag- [ ] End the call politely- [ ] Be brisk when rushed---**Read the scenario, and answer the question.**You receive a voice mail message from a client who rushes through the message and fails to leave a phone number.**What improvements could the client make when using voice mail?**- ( ) Speak fast and leave a shorter message- ( ) Slow down and leave a name, number, and the date and time of the call- ( ) Speak fast, but make sure to leave a name, number, and the date and time of the call **Read the scenario, and answer the question.**---**You receive a voice mail message from a client who rushes through the message and fails to leave a phone number.**---**What improvements could the client make when using voice mail?**- ○ Speak fast and leave a shorter message- ○ Slow down and leave a name, number, and the date and time of the call- ○ Speak fast, but make sure to leave a name, number, and the date and time of the call**Which practice demonstrates courteous and responsible cell phone use?**- ○ Answer all calls when you receive them- ○ Drive carefully while on the phone- ○ Choose a professional ring tone**You can use voice mail more effectively if you** ________________.

Professionalism in the workplace refers to the set of behaviors, attitudes, and qualities that…

Answered: 3. Following Professional Telephone and…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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