Answered: What would you do if you saw a co…

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

Related questions

Question

100%

What would you do if you saw a co worker treating a customer or co worker inappropriately.

I. Discuss to us the way you would personally handle the situation.
https://mashable.com/article/should-i-confront-annoying-coworker

Expert Solution

Step 1

If i saw a co-worker who is behaving inappropriately with customer then , first of all i will go to him and try to convince the customer at any cost and fulfill the customers requirements first and later on i will have a discussion with that co worker, and will be requesting him/her not to be rude to the customers as they are the king or a valuable assets of our company.

I will speak to him and suggest him the right way to talk with the customer, and try to understand the reason of his/her behaviour, why he is so rude , what are the problems he/she are facing like if he has personal issues or anything else, because these are on of the reason of coworker rude or negative behaviour.

Speak to them privately try to find out the problem , if he/she have any problem and i will try to solve them the way i can . and if there is no problem then i will keep a close eye on his work and warn them not to do it again.