23. Due to COVID-19 pandemic, people are strongly advised to keep distance and avoid social gatherings. It has lasted for almost 18 months now and your only entertainment is to play PlayStation online with your friends. Lately, you noticed some technical problems in the device which needs to be fixed by the supplier. So your complaint has to be written to the company. What are the important tips and techniques to keep in mind while drafting your complaint letter? *       A.Avoiding positive words and replacing with negative ones       B.Using an accusing tone       C.Writing clearly and with sensitivity       D.Telling the reader how to avoid the issue in the future       E.Explaining your qualifications

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Introduction to Business Messages

Business messaging refers to a variety of channels via which businesses and customers can interact. SMS or text messaging is the most popular method of communication. Shipment reminders, promotional incentives, marketing offers, and scheduled appointments are all things we have dealt with. These are the types of messages we usually identify with business communication. Business messaging can take place on any digital platform where your consumers already spend some time, with the expectation that communication will be two-way. Business messaging brings comfort and simplicity to customers. Customers expect comfort from pre-sales and post-sales engagements with businesses as they do with friends and family. In addition, messaging is the favored method of contacting a firm for 66% of buyers. Here are a few examples of popular business messaging situations.