1) Which of the following is not one of Garvin's "definitions" of quality? A) manufacturing-based B) user -based C) value-based D) transcendent E) cost-based Answer: E Explanation: A) Diff: 0 Difficulty: Moderate Page Ref: 2) According to Garvin's understood but nearly impossible to communicate, such as beauty or love. definition of quality, quality is something that is intuitively

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ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter13: Services Marketing
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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Which of the following is not one of Garvin's "definitions" of quality?
A) manufacturing-based
B) user -based
C) value-based
D) transcendent
E) cost-based
1)
Answer: E
A)
Explanation:
B)
C)
D)
E)
Page Ref:
Difficulty: Moderate
Diff: 0
2) According to Garvin's
understood but nearly impossible to communicate, such as beauty or love.
A) transcendent
B) manufacturing-based
C) product-based
D) user -based
E) value-based
definition of quality, quality is something that is intuitively
2)
Answer: A
Explanation:
A)
B)
Ps P
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Transcribed Image Text:MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Which of the following is not one of Garvin's "definitions" of quality? A) manufacturing-based B) user -based C) value-based D) transcendent E) cost-based 1) Answer: E A) Explanation: B) C) D) E) Page Ref: Difficulty: Moderate Diff: 0 2) According to Garvin's understood but nearly impossible to communicate, such as beauty or love. A) transcendent B) manufacturing-based C) product-based D) user -based E) value-based definition of quality, quality is something that is intuitively 2) Answer: A Explanation: A) B) Ps P A etv =2 吕0 DOO 000 F4 F5 F6 F7 F8 $ % & * 4 6 7 V 8 9 E R T Y 5 %23
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ISBN:
9780357033791
Author:
Pride, William M
Publisher:
South Western Educational Publishing