1) Which of the following is not one of Garvin's "definitions" of quality? A) manufacturing-based B) user -based C) value-based D) transcendent E) cost-based Answer: E Explanation: A) Diff: 0 Difficulty: Moderate Page Ref: 2) According to Garvin's understood but nearly impossible to communicate, such as beauty or love. definition of quality, quality is something that is intuitively
1) Which of the following is not one of Garvin's "definitions" of quality? A) manufacturing-based B) user -based C) value-based D) transcendent E) cost-based Answer: E Explanation: A) Diff: 0 Difficulty: Moderate Page Ref: 2) According to Garvin's understood but nearly impossible to communicate, such as beauty or love. definition of quality, quality is something that is intuitively
Chapter13: Services Marketing
Section: Chapter Questions
Problem 5DYMP
Related questions
Question
![MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Which of the following is not one of Garvin's "definitions" of quality?
A) manufacturing-based
B) user -based
C) value-based
D) transcendent
E) cost-based
1)
Answer: E
A)
Explanation:
B)
C)
D)
E)
Page Ref:
Difficulty: Moderate
Diff: 0
2) According to Garvin's
understood but nearly impossible to communicate, such as beauty or love.
A) transcendent
B) manufacturing-based
C) product-based
D) user -based
E) value-based
definition of quality, quality is something that is intuitively
2)
Answer: A
Explanation:
A)
B)
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Transcribed Image Text:MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Which of the following is not one of Garvin's "definitions" of quality?
A) manufacturing-based
B) user -based
C) value-based
D) transcendent
E) cost-based
1)
Answer: E
A)
Explanation:
B)
C)
D)
E)
Page Ref:
Difficulty: Moderate
Diff: 0
2) According to Garvin's
understood but nearly impossible to communicate, such as beauty or love.
A) transcendent
B) manufacturing-based
C) product-based
D) user -based
E) value-based
definition of quality, quality is something that is intuitively
2)
Answer: A
Explanation:
A)
B)
Ps P
A etv
=2
吕0
DOO
000
F4
F5
F6
F7
F8
$
%
&
*
4
6
7 V 8 9
E
R
T
Y
5
%23
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