611 Interview

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Ball State University *

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Sociology

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Apr 3, 2024

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Social Work Skills Interview Rating Form (Three total forms, plus overall narrative commentary section.) Name: __ Date: _11/7/2023________ Complete three rating forms as part of the process of evaluating your own performance of social work skills during the intake interview assignment. Evaluate the entire thirty minute interview with the first two forms and a 15 minute clip for the third form. You will also be asked to complete a set of narrative questions described on the last page. In using the first rating form, please use the following coding system, circle your response, and include comments: N/A During the course of the interview, the skill in question was not appropriate or necessary and was therefore not used, having no effect on the interview. -3 During the course of the interview, the skill in question was used at an inappropriate time or in an unsuitable context, seriously detracting from the interview. -2 During the course of the interview, the skill in question was attempted at an appropriate time and in a suitable context but was done so in an incompetent manner, significantly detracting from the interview. -1 During the course of the interview, the skill in question was not used at times or in contexts when it should have been, detracting from the interview. 0 During the course of the interview, the skill in question was used and demonstrated at a minimal level of competence. Its use did not detract from nor contribute to the interview. +1 During the course of the interview, the skill in question was attempted at an appropriate time and in a suitable context and was generally demonstrated at a fair level of competence. It use represented a small contribution to the interview. +2 During the course of the interview, the skill in question was attempted at an appropriate time and in a suitable context and was generally demonstrated at a moderate level of competence. It use represented a significant contribution to the interview. +3 During the course of the interview, the skill in question was attempted at an appropriate time and in a suitable context and was generally demonstrated at a good level of competence. Its use represented a substantial contribution to the interview. +4 During the course of the interview, the skill in question was attempted at an appropriate time and in a suitable context and was generally demonstrated at superior level of performance. It use represented a major contribution to the interview. Beginnings 1. Introductions N/A - 3 -2 -1 0 +1 +2 +3 +4 1

2. Describing Initial Purpose N/A - 3 -2 -1 0 +1 +2 +3 +4 3. Outlining Worker and Client Roles N/A - 3 -2 -1 0 +1 +2 +3 +4 4. Discussing Policy and Ethical Factors N/A - 3 -2 -1 0 +1 +2 +3 +4 5. Establishing Rapport N/A - 3 -2 -1 0 +1 +2 +3 +4 6. Starting where the client is N/A - 3 -2 -1 0 +1 +2 +3 +4 7. Seeking Feedback N/A - 3 -2 -1 0 +1 +2 +3 +4 Comments: Exploring 1. Exploring the client/family problem(s) N/A - 3 -2 -1 0 +1 +2 +3 +4 through an ecological context/ 2. Eliciting needed information/asking N/A - 3 -2 -1 0 +1 +2 +3 +4 questions 3. Seeking clarification N/A - 3 -2 -1 0 +1 +2 +3 +4 4. Reflecting content, feelings, feeling N/A - 3 -2 -1 0 +1 +2 +3 +4 and meaning 5. Summarizing N/A - 3 -2 -1 0 +1 +2 +3 +4 6. Partializing N/A - 3 -2 -1 0 +1 +2 +3 +4 7. Empathetic responses (going beyond N/A - 3 -2 -1 0 +1 +2 +3 +4 what was said to explore nonverbal communication) Comments: 2

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Assessment/Initial Contracting 1. Completing client history/assessment N/A - 3 -2 -1 0 +1 +2 +3 +4 2. Summarizing overall information N/A - 3 -2 -1 0 +1 +2 +3 +4 3. Formulating tentative assessment N/A - 3 -2 -1 0 +1 +2 +3 +4 4. Making referrals when appropriate N/A - 3 -2 -1 0 +1 +2 +3 +4 5. Establishing tentative goals based upon N/A - 3 -2 -1 0 +1 +2 +3 +4 intake interview 6. Closing the interview N/A - 3 -2 -1 0 +1 +2 +3 +4 Comments: Goal Setting/Contracting 1. Discuss the purposes and functions N/A - 3 -2 -1 0 +1 +2 +3 +4 of contracting. 2. Establish goals. N/A - 3 -2 -1 0 +1 +2 +3 +4 3. Develop action plans. N/A - 3 -2 -1 0 +1 +2 +3 +4 4. Identify action steps. N/A - 3 -2 -1 0 +1 +2 +3 +4 5. Plan for evaluation. N/A - 3 -2 -1 0 +1 +2 +3 +4 6. Summarize the contract. N/A - 3 -2 -1 0 +1 +2 +3 +4 Comments: 4

Working and Evaluating 1. Discuss the purposes and functions N/A - 3 -2 -1 0 +1 +2 +3 +4 of the working and evaluating skills. 2. Rehearse action steps with clients N/A - 3 -2 -1 0 +1 +2 +3 +4 and constituents. 3. Review action steps with clients N/A - 3 -2 -1 0 +1 +2 +3 +4 and constituents. 4. Evaluate progress with clients and others. N/A - 3 -2 -1 0 +1 +2 +3 +4 5. Focus conversations on agreed-upon N/A - 3 -2 -1 0 +1 +2 +3 +4 6. Educate others. N/A - 3 -2 -1 0 +1 +2 +3 +4 7. Advise others. N/A - 3 -2 -1 0 +1 +2 +3 +4 8. Respond with immediacy. N/A - 3 -2 -1 0 +1 +2 +3 +4 9. Reframe others’ messages. N/A - 3 -2 -1 0 +1 +2 +3 +4 10. Observe inconsistencies in others’ N/A - 3 -2 -1 0 +1 +2 +3 +4 thoughts, words, and actions. 11. Represent clients in case and class N/A - 3 -2 -1 0 +1 +2 +3 +4 advocacy. 12. Link people to people, people to social N/A - 3 -2 -1 0 +1 +2 +3 +4 systems, and social systems to other social systems. 13. Point out endings. N/A - 3 -2 -1 0 +1 +2 +3 +4 14. Prepare professional-quality progress N/A - 3 -2 -1 0 +1 +2 +3 +4 recordings. Comments: 5

Ending 1. Discuss the purposes and functions N/A - 3 -2 -1 0 +1 +2 +3 +4 of ending. 2. Review the process of working together N/A - 3 -2 -1 0 +1 +2 +3 +4 With clients and other constituents. 3. Engage clients and others in a process N/A - 3 -2 -1 0 +1 +2 +3 +4 of final evaluation. 4. Share ending feelings and say goodbye. N/A - 3 -2 -1 0 +1 +2 +3 +4 5. Record a closing summary. N/A - 3 -2 -1 0 +1 +2 +3 +4 Comments: 6

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ASSESSING PHYSICAL ATTENDING BEHAVIOR Directions: Circle numerical response and write comments for each area. Evaluate entire 30-minute tape. COMMENTS 1. Direct eye contact 0 1 2 3 4 2. Warmth and concern reflected in facial expression 0 1 2 3 4 3. Eyes on same level as clients’ 0 1 2 3 4 4. Appropriately varied and animated facial expressions 0 1 2 3 4 5. Arms and hands moderately expressive; appropriate gestures 0 1 2 3 4 I was fidgeting a lot with my hands. 6. Body leaning slightly forward; attentive but relaxed 0 1 2 3 4 I was moving too much in my chair 7. Voice clearly audible but not loud 0 1 2 3 4 8. Warmth in tone of voice 0 1 2 3 4 9. Voice modulated to reflect nuances of feelings and emotional tone of client messages 0 1 2 3 4 7

ASSESSING PHYSICAL ATTENDING BEHAVIOR Directions: Circle numerical response and write comments for each area. Evaluate entire 30-minute tape. COMMENTS 10. Moderate tempo of speech 0 1 2 3 4 11. Absence of distractive behaviors (fidgeting, yawning, gazing out window, looking at watch) 0 1 2 3 4 I was fidgeting with my hands. 12. Other 0 1 2 3 4 Rating scale: 0=Poor, needs marked improvement 1=Weak, needs substantial improvement 2=Minimally acceptable, room for growth 3=Generally high level with few lapses 4=Consistently high level 8

ASSESSING VERBAL BARRIERS TO COMMUNICATE Directions: In reviewing each 15-minute sample of taped interview, tally your use of ineffective responses by placing marks in the appropriate cells. 15-minute taped samples 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1. Moralizing, sermonizing (“shoulds” “oughts”) Total___0_ 2. Advising prematurely Total__1__ 3. Persuading, giving logical arguments lecturing, instructing, arguing, intellectualizing Total___0_ 4. Judging, criticizing, or blaming Total__0__ 5. Analyzing, diagnosing, making glib interpretations, labeling behavior Total__0__ 6. Reassuring, sympathizing, consoling, excusing Total_2___ 7. Using sarcasm or employing distractive humor Total__0__ 8. Threatening, warning, counterattacking Total__0__ 9. Using excessive closed-ended questions Total__0__ 10. Stacking questions Total__0__ 11. Asking leading questions Total__0__ 12. Using phrases repetitively (e.g., “OK” “you know” “that’s neat”) List: 13. Going on “fishing” expeditions 14. Other responses that impede communication. List: 9

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Commentary: Write a narrative paper to address the following areas related to the entire interview. Be sure to word process your answers. Attach this narrative to the previous forms you have completed.  Analyze the content and process of the interview. Discuss the overall content (what was actually said, the subject matter/task of the interview). In addition, discuss the process or dynamics of the interview (the emotional tone, reaction of client to interviewer, reaction of client to topics being discussed, the reaction or experience you had as the worker in interacting with the client, or nonverbal observations). Give examples of significant exchanges or roadblocks experienced in the content or process of the interview.  Describe the interview’s overall strengths and work areas identified in your review. Describe the aspects of your interview that went well and the concerns that you identified. Considering the significant exchanges described above, what did you learn about your client, and what did you learn about yourself as an interviewer/helper? With regard to the roadblocks you encountered, what would you do differently next time?  Identify and discuss specific plans for improvement in the work areas identified. In other words, what can you do in the future to improve your skills?  List three or more questions or areas that you would like for your peer group to address when reviewing your tape. 10

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