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CDI College of Business, Technology and Health Care *
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Course
103
Subject
Medicine
Date
Jan 9, 2024
Type
docx
Pages
3
Uploaded by GeneralWillpowerSnake46
1. List 3 traits/attributes of the MOA.
2. List 4 skills of an MOA.
3. How should an MOA dress for the work environment?
4. List 6 employment opportunities.
5. What are the 5 dimensions of wellness?
6. List and explain the 5 stages/phases of illness.
7. What is the SMILE principal?
8. List the top 3 leading causes of mortality in Canada.
9. What are 3 reasons for a patient to be placed in an emergency booking spot in your schedule?
10. What is the most important step when sharing patient information with a third party?
11. Explain what “implied consent,” means when a patient visits the physician’s office.
12. List three primary items needed for booking an appointment.
13. What are three reasons for scheduling?
14. What are the 6 P’s with regards to the telephone?
15. What is the procedure for putting a patient on hold when they call the office? Why?
16. Why is it important to screen all telephone calls?
17. You should answer the telephone in ____ rings.
18. How should a patient be addressed with regards to their name?
19. What does triage mean?
20. What should an MOA do if a patient cancels their appointment?
21. What would happen if a patient was a no-show for their appointment?
22. What is the proper protocol if a patient wants to see their chart?
23. List 6 methods of scheduling.
24. What can an MOA do by mistake and be sued for?
25. What is a locum?
26. What two associations must a physician be a part of to practice medicine in Ontario?
27. What are the 4 types of filing methods?
28. What is the “Code of Ethics”?
29. The best way to handle the following is to:
a) Non-emergency walk-in
b) Emergency walk-in
30. When booking an appointment there are three questions that should be asked by the MOA to
determine when the patient should be seen.
31. What does EMR stand for?
32. What does PIPEDA stand for?
33. List three types of archiving medical records.
34. List 6 demographic items found in a patient’s Health Record.
35. What is in a procedures manual?
36. When would a procedures manual be used?
37. What is “fee for service,” mean?
38. List three professions under the MSP (medical service plan).
39. List 5 components/sections of a medical record.
40. list the drug sources.
41. Describe proper methods for keeping medication in the health office.
42. What are factors that influence a drug’s therapeutic effect.
43.
Why is it important to encourage clients to report any herbal they are taking?
44. Differentiate between allergies and side effect.
45. State some routs by which medications may be given, describe each.
46. State the World health organization’s definition of health.
47. Discuss the structure and purpose of health-illness continuum.
48. State the SMILE principle
49.
How can the administrative health professional protect the privacy of a very modest client?
50. Explain some steps the administrative health professional can take to overcome language
barriers.
51. Describe 3 techniques that will enhance communication with a client who has limited
English language skills.
52. What are the five principles of the Canada Health Act, and what do they mean?
53. What are the responsibilities of the provincial or territorial and federal governments
regarding health care?
54. What is the term Rostering mean?
55. What is purpose of an incident report, and who would initiate it in any given situation?
56. In what circumstances should we wear gloves.
57. Identify three professionals who work with lab and diagnostic facilities, and explain what
they do.
58. What tests usually included in a CBC test?
59.State some tests require a client to fast.
60. Discuss the basic information needed when booking a lab test.
61. What is meant when a test is ordered stat?
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