AIS Interview Preparation Guide (IPG)

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Asia Pacific International College *

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085159G

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Management

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Jan 9, 2024

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Professional Year Program Accelerating Interview Success (AIS) Interview Preparation Guide Student Name: Sanam Manandhar Student Number: 316683 Trainer Name: Paul Date of Subject: 02/01/2024 Please complete this guide as per your trainer’s instructions. Your trainer will review your progress and sight the instrument for assessment purposes. Once complete, please upload to eGrad for record-keeping. We recommend students retain their guide as a reference tool for future interview preparation, particularly the WIL 1 | Preparation Guide | 20180201 v1.0 AIS IPG © Performance Education 2017

placement (‘internship interview’). Day 1 – Introduction to the Interview Process Telephone Screening Preparation Job title of position: IT Support Officer 1. Can you tell me a bit about yourself? Provide a 30 second response that follows a clear structure. My name is Sanam Manandhar. I graduated with a bachelor’s in information systems from Asia Pacific International College. I am currently an Assistant Manager at Manoosh Pizzeria, an enthusiastic individual with a strong background in Information Technology, seeking opportunities to contribute to a dynamic and fast-paced work environment. With a bachelor’s degree in IT and a passion for technology, I possess hands-on experience with Microsoft, Cisco, and Aruba products. My previous roles have honed my problem-solving skills and ability to handle multiple tasks efficiently. 2. Why have you applied for this particular position? Provide a brief, concise explanation that demonstrates you understand the job role. 2

I am drawn to your company due to its reputation for innovation and commitment to technological advancement. I admire how your company implements cutting-edge solutions, and I'm eager to contribute my skills to such an environment. The advertised role perfectly aligns with my skills and interests. I am excited about the opportunity to utilize my IT background and technical expertise to address technical issues in a diverse setting such as ZARA. Additionally, the prospect of contributing to new system implementations and supporting a growing international brand immensely appeals to me. 3. What specific qualifications or experience do you have that makes you a good candidate for this position? Outline your relevant qualifications & experience briefly and in a logical sequence. My background encompasses a Bachelor's degree in IT, where I acquired extensive knowledge in Microsoft, Cisco, and Aruba systems. I've successfully handled technical support, managed network domains, and actively participated in system implementations. Furthermore, my excellent communication skills and capacity to handle high-pressure environments position me well for effective communication with store teams and overseas collaborators. 4. Are you working anywhere at the moment? Briefly outline your current employment circumstances. Yes, I am currently employed full-time at Manoosh Pizzeria. Despite my current employment, I’m actively seeking new opportunities to leverage my IT skills and experience, which align perfectly with the IT Support Officer position at ZARA. I might express my excitement about the chance to contribute your expertise in a different setting, showcasing your enthusiasm for the role at ZARA. 3 | Preparation Guide | 20180201 v1.0 AIS IPG © Performance Education 2017

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5. Why did you leave/are you considering leaving your job? Briefly outline your key reason for leaving – putting a positive spin on it – without making negative comments about your current employment situation. "I'm considering exploring new opportunities to further develop my skills and expertise within the IT field. While my current role at Manoosh Pizzeria has been rewarding, I'm eager to leverage my IT background in a different environment that aligns more closely with my career aspirations. I believe the IT Support Officer position at ZARA offers the perfect platform for me to expand my skill set and contribute my knowledge effectively. I'm excited about the potential for growth, new challenges, and the chance to apply my IT expertise in a dynamic setting. I see this move as an opportunity to enhance my professional development and contribute meaningfully to a renowned international brand like ZARA." 6. If we were interested in bringing you in for an interview, when could you make yourself available? Offer 2-3 options, demonstrating some flexibility where possible. I am available for an interview at your convenience during regular working hours, Monday through Friday, between 9 am to 5 pm. I am flexible and can adjust my schedule to accommodate the interview process. 7. If we were interested in offering you a position, how soon would you be available to start ? Nominate a possible start date, giving consideration to current employment commitments. If offered the position, I would be available to start within approximately four weeks. This time frame would allow me to complete any necessary notice period at my current job and ensure a smooth transition. However, I am open to discussing the start date based on the needs of the role and the hiring process. 8. What is your salary expectation for this position? Nominate a range and indicate that it is based on market research for the role (pitched slightly below if an inexperienced candidate). Based on my research and considering the responsibilities of the IT Support Officer position, I am looking for a salary in the range of $70,000 plus superannuation. I have carefully assessed the market standards for this role, and I believe this range is appropriate given my skills and experience. However, I am open to discussing the salary further during the interview process. 4

9. According to the job advertisement, what other things do you think you might be asked? Create a list below: Candidate asks appropriate question(s) for any additional information or clarification. 1. "Can you describe your experience in handling technical issues at both store and head office levels?" 2. "How do you prioritize tasks when handling multiple technical issues in a high-pressure environment?" 3. "Could you provide an example of a successful implementation of a new system in a previous role?" 4. "In what ways have you demonstrated effective communication with overseas teams?" 5. "Can you explain your familiarity with Microsoft, Cisco, or Aruba products and how you've utilized them in previous roles?" 6. "How do you stay updated with technological advancements in the IT field?" 7. "Can you discuss a challenging situation you encountered in a technical setup and how you resolved it?" Day 1: Telephone Screening Self-Reflection Reflect on your performance. Write key points on your strengths and areas of improvement in the spaces provided. Reflection Strengths Areas for improvement 1. I spoke clearly and was easy to understand. I effectively conveyed my thoughts, ensuring I was easy to understand. Striving for a balance between brevity and depth, ensuring that while responses are concise, they contain sufficient substance to address the query comprehensively. 2. I answered questions directly and didn’t ramble. I maintained focus, providing precise answers without veering off-topic. While maintaining directness, I could aim to provide more detailed and comprehensive answers without extending into unnecessary detail. 5 | Preparation Guide | 20180201 v1.0 AIS IPG © Performance Education 2017

3. I sought clarity when I didn’t fully understand something. I proactively sought clarification when I needed more information, displaying a willingness to ensure full understanding. ensure your questions for clarity focus not just on understanding but also on expanding your knowledge. Delve deeper into topics to gain more profound insights. 4. I used intonation to make myself sound enthusiastic and interested in the role. I used intonation effectively, reflecting my genuine enthusiasm for the role. explore employing different tonal expressions strategically. Try diversifying your intonation or emphasis to match different aspects of the conversation, enhancing engagement and interest. 5. I felt well- prepared for the telephone screening. I thoroughly prepared for the telephone screening, feeling confident in my knowledge and readiness. always strive to anticipate broader questions or scenarios and prepare more extensively. This proactive approach ensures readiness for any unexpected queries. 6. I used appropriate telephone language. I employed appropriate and professional language throughout the conversation. Consider enhancing adaptability by adjusting the language style slightly to match the tone of the conversation, fostering a more dynamic interaction without compromising professionalism. 6

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Day 2 – Interview Skills in Practice Activity 2.7: Interview Preparation and Practice 1. “Can you tell me a bit about yourself?” Provide a 45 to 60 second response that follows a clear structure: Origin – Education – Work Experience - Overcoming Obstacles – Strengths – Ambitions. Personal Details. Example: Where are you from? When did you come to Australia? Why did you come? I originally hail from Kathmandu, Nepal, where I spent my formative years. I moved to Australia in 2019 to pursue higher education and seek better professional opportunities. The decision to come to Australia was driven by my aspiration to gain an advanced education in Information Technology, coupled with the country's reputation for offering high-quality education and diverse career prospect. a) Facts. Education and Qualifications (including achievements) I completed my bachelor’s in business information system, which provided me with a strong foundation in technology, business processes, and problem-solving strategies. Additionally, I pursued an Advanced Diploma and Diploma in Information Technology to further hone my technical skills. During my studies, I achieved, PRINCE 2 COURSE CERTIFICATION and BEST Website Creator Awards. These programs equipped me with a comprehensive understanding of IT principles, data analysis, and project management methodologies. b) …and any work experience in Australia (including achievements) While studying, I also gained practical experience working as an Assistant Manager at Manoosh Pizzeria. In this role, I developed key skills in team management, customer service, and problem resolution within a fast-paced environment. I received recognition for [mention any specific achievements or contributions during your tenure]. This experience not only strengthened my leadership abilities but also enhanced my adaptability and communication skills c) Three key strengths that match the job advertisement. 7 | Preparation Guide | 20180201 v1.0 AIS IPG © Performance Education 2017

"As the job advertisement highlights the need for individuals with knowledge in Microsoft/Cisco/Aruba products, an IT background, and excellent communication skills, I bring expertise in these areas. My educational background in Business Information Systems, coupled with hands-on experience in IT and effective communication homed in a customer-facing role, aligns well with the requirements of this position." 2. “Why do you want to work for our company?” This video clip gives tips on how to best answer this question before writing your own answer below: Interview Skills – Why do you want to work here? Professional expert answer (Antony Stagg) https://www.youtube.com/watch?v=g8Hk19u89A0 I am eager to contribute my skills to ZARA due to its expanding presence in Australia and the dynamic IT environment the company offers. The opportunity to handle technical issues at both store and head office levels, coupled with the chance to implement new systems and support new store openings, aligns perfectly with my expertise and aspirations. 3. “What are your key strengths?” The interviewer wants to know what you are particularly good at and how this would fit into the role. Choose a few of your key strengths that are required for the role and give examples of how you have demonstrated them successfully in the past. 8

My strengths that align with this role include a deep understanding of Microsoft, Cisco, and Aruba products. My experience in computers, network domains, and Active Directory, along with strong communication skills and the ability to multitask effectively in high-pressure situations, would be particularly beneficial. 4. “What are your weaknesses?” Watch the following video clip, which gives tips on how to best answer this question, and then create your own answer below. Interview tip: "What is your biggest weakness?" (Firebrand Talent) https://www.youtube.com/watch?v=Oyj2PCWHPHc “In the past, I struggled slightly with….. "In the past, I struggled slightly with time management due to taking on multiple tasks simultaneously. However, I’m good at…. However, I've developed strategies to address this weakness The way I’ve tried to overcome this weakness is by… I've implemented advanced task prioritization techniques and utilized time-blocking methods to allocate specific time slots for different tasks (Then give a concrete example of a time when you overcame this weakness) 9 | Preparation Guide | 20180201 v1.0 AIS IPG © Performance Education 2017

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For instance, during a complex project at my previous role, I found myself overwhelmed with various deadlines. I restructured my approach, set strict timelines for each phase, and effectively delegated some tasks. This resulted in meeting all deadlines and delivering quality work while managing time efficiently." 5. “Why should we hire you for this role?” a. Choose a key task feature that you are good at "I bring a solid foundation in Information Technology coupled with hands-on experience in managing technical issues and implementing new systems. Additionally, my adaptability and efficiency in high- pressure environments would contribute positively to the IT Department at ZARA." b. Choose a key quality and highlight it I believe one of my key qualities is adaptability . In the ever-evolving field of IT, being adaptable has allowed me to quickly grasp new technologies and methodologies. This flexibility aids in efficiently addressing various technical challenges. c. Choose a key added benefit outside the job advertisement and highlight it Apart from my technical expertise, my experience in leadership roles has honed my ability to collaborate effectively within diverse teams. I've successfully led teams through complex projects, enhancing cohesion and productivity. 6. Behavioural Question: “Tell me about a time when you achieved an important goal.” Situation – Provide context by using a real-life situation you’ve faced. In my previous role, our company was transitioning to a new data management system, and I was tasked with leading the migration. Task / Objective …..or Obstacle – Explain the issues or define the problem . 10

The challenge was managing the transition while ensuring minimal disruption to ongoing operations. Action - What actions did you take? I organized a comprehensive plan, collaborated with cross- functional teams, conducted training sessions, and established backup procedures. Results – What were the results of these actions? The transition was seamless, completed ahead of schedule, and the team swiftly adapted to the new system, significantly improving data efficiency and accuracy. 7. Situational Question: “How would you handle a customer who isn’t happy with your service even though you’ve done nothing wrong?” Remember to use the second conditional correctly when answering situational questions. 11 | Preparation Guide | 20180201 v1.0 AIS IPG © Performance Education 2017

I would sincerely listen to the customer's concerns, empathize with their situation, and reassure them that I value their feedback. Then, I'd propose potential solutions or escalate the issue to a higher authority if needed, ensuring the customer feels heard and supported. 8. “Where do you see yourself in five years’ time?” Have a clear and definitive goal. The interviewer wants to see if you plan to work for them for a long period of time; as they likely want someone to settle, stay and get a good return on their investment in training. Demonstrate to the interviewer that you’ll stay and you’re a committed prospective employee. Do not say “I want to sit in your seat!” Try to strike a balance being between ambitious but not too over-confident. For example: ‘If successful, I would like to initially learn as much as possible about the role I’m in. It’s important to me to gain the respect of my peers, to know I’m doing a great job and becoming a reliable professional and dependable employee. I would also like opportunities to develop my skills and work further towards a higher position in the company’ 12

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In the next five years, I envision myself as an integral part of the IT team, leveraging my expertise to contribute significantly to the company's growth. I aspire to take on more leadership responsibilities, possibly in a supervisory or managerial capacity, while continuously learning and staying updated with technological advancements. 9. “Have you got any questions for us?” Watch the following video clip, which provides tips on how to answer this question. Then write three possible questions in the space below. Interview questions: Do you have any questions for us? (Education Fundas) https://www.youtube.com/watch?v=LoTh0klxdqk Also, look at the following website which gives you the ‘Top 12 best questions to ask at the end of the job interview’ - http://biginterview.com/blog/2011/08/best-questions- to-ask-end-interview.html 13 | Preparation Guide | 20180201 v1.0 AIS IPG © Performance Education 2017

1. How does the company foster continuous professional development for its employees? 2. Can you elaborate on the most significant challenges the IT department is currently facing? 3. What are the company's core values, and how do they influence the workplace culture? 14

Day 2: Interview Practice Self-Reflection Reflect on your performance. Write key points on your strengths and areas of improvement in the spaces provided. Reflection Strengths Areas for improvement 1. I made a positive first impression Demonstrated confidence and professionalism from the start. Continuing to refine initial greetings to make them more tailored to the company or interviewer. 2. I developed a rapport with the interviewer (e.g. friendly, engaged in small talk etc.) Engaged effectively, fostering a comfortable conversation. Striving to establish a deeper connection by seeking more personal and professional common ground. 3. I clearly communicated my suitability for the role. Clearly articulated how your skills align with the job requirements. Adding more specific examples to highlight how previous experiences directly relate to the new role. 4. I sought clarity when I didn’t fully understand something. Actively clarified doubts, showing a willingness to understand thoroughly. Ensuring that the questions for clarification are framed concisely to avoid appearing uncertain. 5. I used intonation to make myself sound enthusiastic and interested in the role. Used voice modulation effectively to convey enthusiasm. Balancing enthusiasm with maintaining a professional tone, ensuring not to sound overly excited or casual. 6. I used the answering Applied structured and concise responses. Enhancing responses by injecting more personal anecdotes or detailed 15 | Preparation Guide | 20180201 v1.0 AIS IPG © Performance Education 2017

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techniques taught in class. examples where applicable. 7. I had good body language. Maintained appropriate body language throughout the conversation. Paying closer attention to non-verbal cues to further convey confidence and interest. 16

AIS Interview Preparation Guide (IPG)

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