BSBWOR50

Task 2 KPI Targets No KPI / Target Measurement Achievement 1 Follow up corrective action reports and laboratory investigation reports Compliant with at least 95% of standards and organisational policy Yes - 95% compliant 2 All samples delivered in laboratory to be tested on day of receipt for microbiological and chemistry tests 90% of samples to be put on test on day of receipt Yes – 98% compliant 3 Managing stocks. Complete stock takes monthly to ensure stock rotation of laboratory media and broths are in date 0% wastage of out of date media and broths Yes – 0% wastage Task 3 Part A Ranked list of Manager Attributes No Skill / Knowledge / Qualification Self-Rating – tick the most appropriate level Exceed (high level) Meet (medium level) Needs improvement (low level) 1 Leadership  2 Experience  3 Communication  4 Knowledge  5 Organisation  6 Time Management  7 Reliability  8 Delegation  9 Confidence  10 Respect for Employees  Part B Please refer to VAK Learning Styles Self-Assessment uploaded with assignment The results strongly favoured the visual learning style. The definition of this style describes how learners prefer to see or observe visual aids such as pictures, diagrams, flow charts, LA020024 Assessment 1, BSBWOR501 Ed 1 3 © New South Wales Technical and Further Education Commission 2015 (TAFE NSW – WSI), Archive version 1, August 2015

Flexible working Flexible working is a good solution for staff and is motivational as it allows staff to feel trusted to manage how they work. To be able to come in early to leave early to attend to a doctor’s appointment, removes a stress from a simple appointment. I have a team member who works 9.30am to 5.30am as it allows her to do a school run. Ask in the lab, the KPI is always get all the samples tested on the same day and with flexible working hours, and a balance of those staff members who work early and those that stay late, the KPI is always met. There are times when over time is required, and then it becomes all hands-on deck to get the work done, as I discourage anyone from staying at work beyond 6pm. Email Checking I used to check my works emails frequently on my mobile phone, it was a routine that commenced when I was the Asia Pac business lead for a US lead project. I would find that I would wake up at 4am, would be checking my email and answering. Quite often the response would not be a fully thought-out email. I would then be up at 5am for a team meeting with the US four days a week. These meetings would run from 5 am to 8.30am. As a single mother, juggling getting my children’s breakfast ready, driving them to school whilst still on call, became the most stressful thing I have ever experienced in my life. I was paranoid I would lose my job if I did not attend these meetings, I was constantly exhausted, and it came to a head when my children would not even speak to me in the morning as I was on a call. Eventually the project was cancelled, after a year. As a result, I made a conscious decision I would never work for a US owned company again, I removed my work email from my phone. In the end I left the company, and now I work from 9 to 5 and after work until 6pm if the laboratory is still working. I have never downloaded the app for the work emails onto my phone and I never take my lap top home now. Implications of poor work life balance On a personal level having lived through a poor work life balance. The implications for the employee are exhaustion, resentment, relationship break down, burn out, and leaving the company. The implications for the company are employees who become disengaged. They do not feel valued as they are working for the company as an impersonal asset, rather than a valued member of the team. The staff can become tired or complacent about their duties, which can lead to workplace accidents. Staff will get sick, and the sickness leave will go up, which is a cost to the business. Lost days of works from accidents and sickness, affects the budgets and the business profitability. As staff become disillusioned in their roles if there is poor work life balance, they will begin to leave. Quite often it is the talented and experienced staff that will find job first. No company can afford to lose their talent. 6 LA020024 Assessment 1, BSBWOR501 Ed 1 © New South Wales Technical and Further Education Commission 2015 (TAFE NSW – WSI), Archive version 1, August 2015