TRG-DOC-09 Student Assessment BSBCMM511 v1.2
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School
Swinburne University of Technology *
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Course
BSB50420
Subject
Management
Date
Jan 9, 2024
Type
docx
Pages
55
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ASSESSMENT BOOKLET
Student Details
Student Name
Student ID
Assessment Details
Course
Details
BSB50420 Diploma of Leadership and Management
Unit Details
BSBCMM511 Communicate with influence
Assessmen
t Type
This is a summative assessment, which requires each student to have
adequate practice prior to undertaking this assessment.
Assessmen
t Methods
Assessment
1
(Knowledge
Evidence)
Short Answer Questions
In this assessment, you will demonstrate a sound
knowledge of the unit requirements through completing
and submitting written questions.
You must correctly answer all questions to show that you
understand the knowledge required of this unit.
Assessment 2
(Workplace
Project)
(Performance
Evidence)
The project is divided into four (4) tasks:
Task 1 Prepare and Plan Communication Requirements
Task 2 Prepare Presentation for the Information to be Negotiated to the Target Stakeholder Groups & Deliver the Presentation Task 3 Follow-Up and Evaluate Presentation
Task 4 Prepare and undertake the Meetings.
ASSESSMENT BOOKLET – BSBCMM511 THIS PAGE IS INTENTIONALLY LEFT BLANK
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 2 of 55
ASSESSMENT BOOKLET – BSBCMM511 ASSESSMENT RECORD OF OUTCOME
Student Name
Student ID
Course Name BSB50420 Diploma of Leadership and Management
Trainer/Assessor Name:
Unit code & Title
BSBCMM511 Communicate with influence
Intake/Batch
STUDENT DECLARATION
I HEREBY DECLARE THAT this is my (please tick)
☐ 1
st
Submission ☐ 1
ST
re-Submission ☐ 2
nd
re-Submission
☐ Reassessment
I declare that all the assessment parts completed for this unit are my own work.
To the best of my belief, no part of this assessment has been copied from any other student’s work or from any other source except where acknowledgement is made in the text.
No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned and where acknowledgement is made in the text.
No part of this assessment has been previously submitted as an assessable item, except were authorised by the trainer concerned and where acknowledgement is made
in the text.
I understand that if I breach the policy, disciplinary action can be against me.
I am aware of the reassessment options and right to appeals.
I have retained a copy of this assessment.
Student Signature
Submission Date
/ /
RECORD OF ASSESSMENT OUTCOME (Assessor use ONLY)
RESULT
S: Satisfactory NS: Not Satisfactory NA: Not Assessed
Assessment 1
Written Question answers ☐ S ☐ NS ☐ NA
Assessment 2
Workplace Project {No. of Tasks: 04} ☐ S ☐ NS ☐ NA
Task 1 Prepare and Plan Communication Requirements
☐ S ☐ NS ☐
NA
Task 2 Prepare Presentation for
the Information to be Negotiated to the Target Stakeholder Groups & Deliver the Presentation ☐ S ☐ NS ☐
NA
Task 3 Follow-Up and Evaluate Presentation
☐ S ☐ NS ☐
NA
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 3 of 55
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ASSESSMENT BOOKLET – BSBCMM511 Task 4 Prepare and undertake the Meetings
☐ S ☐ NS ☐
NA
Final Unit Outcome ☐ Competent
☐ Not Yet Competent
Comments (if any)
Assessor
declaration
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. I have also explained about the re-assessment options and appeals rights available to the student.
Assessor Name
Assessor Signature & date
Results entered on RTOM
Staff name & date
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 4 of 55
ASSESSMENT BOOKLET – BSBCMM511 ASSSESSMENT INFORMATION Unit Code and Title
BSBCMM511 Communicate with influence
General Instructions to Students
This Student Assessment Booklet includes both the assessment instruments and the instructions for gathering and interpreting evidences in an assessment process.
This unit requires that you to complete two (2) assessments. You must complete all assessments with a competent result to achieve competency for this unit. Please read the information below about each
task included in this assessment.
Task
Description
Assessment 1
(Knowledge Evidence)
Short Answer Questions
In this assessment, you will demonstrate a sound
knowledge of the unit requirements through
completing and submitting written questions.
You must correctly answer all questions to show
that you understand the knowledge required of this
unit.
Assessment 2 (Workplace Project)
(Performanc
e Evidence)
The project is divided four (4) tasks:
Task 1 Prepare and Plan Communication Requirements
Task 2 Prepare Presentation for the Information to be Negotiated to the Target Stakeholder Groups & Deliver the Presentation Task 3 Follow-Up and Evaluate Presentation
Task 4 Prepare and undertake the Meetings.
1)
In order to be assessed as Competent (C) in this unit you need to provide evidence that demonstrates that you can perform the required competencies to the required standard.
2)
In order to avoid plagiarism, you must acknowledge and reference sources and must give credit appropriately.
3)
You must use the APA 6th Referencing style. You must contact your assessor for guidance on how to reference. You could also complete a free tutorial on referencing at www.
The Basics of APA Style® https://apastyle.apa.org/instructional-aids/tutorials-
webinars 4)
The following are some types of references that must be acknowledged:
-
Direct quotations – using another person’s exact words, placing words in quotation marks (for shorter quotes) or indent paragraphs (for longer quotes).
-
Paraphrases of another person’s words or ideas – using someone else’s ideas in your own words. When you paraphrase, you must cite the source of the ideas ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 5 of 55
ASSESSMENT BOOKLET – BSBCMM511 -
Summarise another person’s ideas – a short summary of the
original text, including only the main points of the original author’s ideas or argument. To avoid plagiarism, you must cite the source whenever you summarise another person’s work.
-
Tables, figures, graphs, diagrams or images obtained from any source – you must acknowledge the original source of all tables, figures, graphs, diagrams or images. -
Information obtained from lectures and personal communication –you must acknowledge the source of the information.
5)
Competency depends on consistently demonstrating the skills, attitudes and knowledge that enable you to complete workplace
tasks confidently in a variety of situations.
6)
If you have any difficulties in understanding any of these forms or instructions, please speak to your trainer/ assessor.
7)
You must record your handwritten/ typed responses in the assessment pack. You can attach additional pages if required.
8)
You must read and complete the Assessment Cover sheet.
9)
Your assessor will:
O complete the Assessment Task Outcome Record for each assessment task
O provide you with feedback for all assessment tasks O mark the assessment task as satisfactory or unsatisfactory
O sign the Assessment Task Outcome Record
How to submit your assessment
s
When you have completed each assessment, you will need to submit it
to your assessor. Instructions about submission can be found at the beginning of each assessment task. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. Assessment Task Cover Sheet
At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task and will write this on the back of the Task Cover Sheet.
Assessment outcomes
Once the assessment has been completed, the student will be given the result within 14 days. Once the student has satisfactorily completed the required assessments for a unit of competency, he/she will receive an outcome of C (Competent) or otherwise NYC (Not Yet Competent) in which case the student is entitled to apply for a resubmission of the assessment.
Reasonable adjustments
According to AIBL’s policy, assessment processes and techniques should consider the language, literacy and numeracy capacity of the student in relation to the competency being assessed.
If you are unable to complete the assessment in this format, you must inform your assessor and they may arrange for you to take the assessment in an alternative format.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Assessment re-
submission
If a student has been deemed NYC (not yet competent), the Trainer/Assessor (TRN) will explain why and inform the student of what needs to be completed in order to demonstrate competence.
Re-assessment for assessments only occurs if the student has previously submitted the assessment or has missed the relevant session(s) and has been afforded special consideration that is approved by the Administration department.
If the result for the first submission of an assessment is NYC, students will be given two re-submission opportunities to achieve a competent result (this re-assessment is conducted free of charge). A suitable time will be arranged for the reassessment to occur within 14 days of the completion of the unit in question. Should a student either not make an
attempt within this time frame (in spite of all efforts by Albright Institute, its Trainer/Assessor and administration staff to have the student attend a reassessment session) or the student does not achieve a satisfactory result after two re-assessments they may be charged for another attempt.
Should the student still not achieve competence after these assessment attempts, it will be necessary for them to re-enrol in (repeat) the unit of competence at a cost.
Assessment appeals
You can make an appeal about an assessment decision by filling an appeal form. Ask for an appeal for from a student support officer. Refer
to Albright Institute’s Assessment Policy for more information about our appeals process.
Plagiarism Policy
All student work must be written in their own words, except where acknowledged through quotations and referencing. Plagiarism is a serious offence; Albright Institute may impose severe penalties on students who plagiarise.
For more information on Plagiarism and Cheating, refer to Albright Institute’s policies.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 7 of 55
ASSESSMENT BOOKLET – BSBCMM511 Assessment 1 – Coversheet
Student and Submission Details
Student Name
Student ID
Unit Code and Name
BSBCMM511 Communicate with influence
Date of submission
00/00/0000
STUDENT DECLARATION
I declare that. a.
This assessment is my own work. b.
None of this work has been completed by any other person.
c.
I have not cheated or plagiarized the work or colluded with any other student/s. d.
I have correctly referenced all resources and reference texts throughout these assessment tasks. e.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature : Assessor To Complete
Assessment 1
Assessment Result
Date
Type Of Submission
Short Answer Questions
□ S (Satisfactory) □ NYS (Not Yet Satisfactory) □ DNS (Did Not Submit)
00/00/000
0
☐ First submission
☐ First re-submission
☐ Second re-submission
Assessor
feedback
Assessor Name
Assessor Signature:
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 8 of 55
ASSESSMENT BOOKLET – BSBCMM511 Assessment 1 – Short Answer Questions
Assessment summary
You are required to answer all the written questions in this assessment.
Resources and equipment required to
complete this assessment
•
Access to textbooks and other learning materials.
•
Access to a computer, printer, Internet and email software (if required).
When and where should the assessment be completed
•
This assessment may be done in your own time as homework, or you may be given time to do this task
in class (where applicable).
•
Your assessor will provide you with the due date for this assessment.
What needs to be submitted
Your answers to each question in this assessment along with references.
Instructions
•
This is an open book test – you can use your textbook/learning materials as reference.
•
You must answer all questions in this assessment correctly.
•
You must answer the questions by typing your answers in Microsoft Word and converting it into a pdf.
•
Please include the following details in the header section of each page of your assessment document:
o
Student Name and ID
o
Course Code and title
o
Unit Code and title
o
Trainer and assessor name
o
Page numbers
•
You are required to submit your assessment on the LMS (Moodle). No submissions will be accepted via emails.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Assessment 1-Short Answer Questions
1.
Complete the table by identifying the following:
Name of your workplace/organisation
The industry to which your workplace/organisation belongs
Conduct research online or through other sources to identify the following information:
a.
At least two media organisations that can help promote your
workplace/organisation b.
At least two government organisations relevant to your workplace/organisation c.
At least two industry events that your workplace/organisation can participate in
Briefly explain how each of the identified information above is relevant to your
workplace/organisation.
d.
At least two communication channels that your workplace/organisation can use
to communicate with its external stakeholders. Briefly explain how your workplace/organisation can use each communication
channel to communicate with its external stakeholders. If you’re not currently in a workplace/organisation, refer to Bounce Fitness as your
organisation. Access the link below to learn more about Bounce Fitness. Bounce Fitness
https://bouncefitness.precisiongroup.com.au/
Name
of
learner’s
workplace/organisatio
n
Industry to which the
workplace/organisatio
n belongs
a.
Media Organisations
Relevance
i.
ii.
b.
Government Organisations
Relevance
i.
ii.
c.
Events
Relevance
i.
ii.
d.
Communication Channels Relevance
i.
ii.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 10 of 55
ASSESSMENT BOOKLET – BSBCMM511 2.
Define cross-cultural communication in the context of a workplace.
3.
Complete the table below: a.
Identify at least three techniques for each of the workplace communication
processes below.
Techniques refer to ways on how you can demonstrate each of the communication processes provided below. b.
Briefly explain how each technique can be demonstrated in the workplace. Communicatio
n Process
Technique How each technique can be
demonstrated in the workplace a.
Negotiation,
e.g.
business
deals
b.
Mediation of
conflict
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 11 of 55
ASSESSMENT BOOKLET – BSBCMM511 d.
Conflict
Resolution
e.
Incident de
escalation
4.
Outline the steps for conducting structured meetings in the workplace.
If you’re currently in a workplace, you can refer to the procedures from your
organisation.
Learner must outline the steps for conducting structured meetings in the workplace.
If learner is currently in a workplace, they can refer to the procedures from their
organisation.
Wording will vary; however, steps must correspond to the benchmark answers
provided below.
Steps in Conducting Structured Meetings in the Workplace
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 12 of 55
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ASSESSMENT BOOKLET – BSBCMM511 5.
Below are scenarios about workplace interactions involving meetings and
presentations. Read each scenario and answer each question that follow about
communication tone. a.
Scenario 1
The Marketing Manager of Bounce Fitness calls for a meeting with their team members to discuss new ideas for the promotion of the organisation’s training services. In the meeting, the manager must:
Get at least one or two ideas from each team member
Acknowledge and compliment the ideas
Expound on interesting ideas
Ask the team members to ask questions if the ideas are not clear to them
i.
What tone can the Marketing Manager use when discussing with the team
members?
b.
Scenario 2
After meeting with the team members, the Marketing Manager set up a meeting with the CEO to present the new marketing ideas. In the meeting, the manager must:
Introduce the ideas and their purpose, objectives, main points, and
advantages
Avoid making statements irrelevant to the ideas being proposed
ii.
What tone can the Marketing Manager use when presenting to the CEO?
6.
Access and review the following policies and procedures of Bounce Fitness
relevant to confidentiality of information:
Management of Electronic Information Protection Policies and
Procedures
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 13 of 55
ASSESSMENT BOOKLET – BSBCMM511
Privacy and Confidentiality Policy https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-
policy-procedures/
Answer each question below for each of the policies and procedures reviewed using
your own words.
Management of Electronic Information Protection Policies and Procedures a.
Identify the three electronic information covered under this policy. i.
ii.
iii.
b.
Briefly discuss how Bounce Fitness ensures the protection of its electronic
information. c.
Outline the steps to follow if a breach of security in electronic information
occurred. Privacy and Confidentiality Policy a.
Identify at least three methods of collecting personal information based on this
policy.
i.
ii.
iii.
b.
Identify the three instances when the personal information from Bounce Fitness
can be disclosed.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 14 of 55
ASSESSMENT BOOKLET – BSBCMM511 i.
ii.
iii.
c.
Outline the steps followed by Bounce Fitness in the event of loss of personal
information.
7.
Access and review the following policies and procedures of Bounce Fitness
relevant to conducting meetings:
Policy and Procedures for Meetings
Style Guide https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-
policy-procedures/
Answer each question below for each of the policies and procedures reviewed using
your own words.
Policy and Procedures for Meetings
a.
Outline the four purposes of conducting staff meetings i.
ii.
iii.
iv.
b.
Identify the two people who the Department Supervisor can appoint to chair a
department or team meeting. i.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 ii.
c.
Outline the steps that you need to take if you are assigned as minute-taker for
a meeting. d.
Identify the person assigned to head negotiations during meetings. e.
Outline steps required when negotiating during a meeting f.
Identify when a presenter must be informed that they will be presenting. g.
Outline steps presenter needs to take to conduct a presentation during the
meeting. Style Guide a.
Outline the reason Bounce Fitness provides pre-designed and formatted
PowerPoint presentations b.
Identify the three situations when a PowerPoint presentation should be used as
visual aid i.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 16 of 55
ASSESSMENT BOOKLET – BSBCMM511 ii.
iii.
c.
Outline steps to take when creating a presentation using Bounce Fitness’
PowerPoint template. Short Answer Questions
Assessment Task 1: Short answer Questions
Did the student:
Satisfactory
Not satisfactory
Not Present
1.
Complete all Short answer knowledge questions (1-7)
Assessor feedback
The learner has correctly answered all seven (7) questions. All evidence submitted has been authenticated as the student’s own work.
Well done.
Assessor Name
Assessor Signature:
Assessment 2 – Coversheet
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept
a copy of your work.
Student and Submission Details
Student Name
Student ID
Unit Code and Name
BSBCMM511 Communicate with influence
Date of submissio
n
00/00/0000
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 17 of 55
ASSESSMENT BOOKLET – BSBCMM511 STUDENT DECLARATION
I declare that. a.
This assessment is my own work. b.
None of this work has been completed by any other person.
c.
I have not cheated or plagiarized the work or colluded with any other student/s. d.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
e.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature:
Assessor to complete
Assessment 2
Assessment Result
Date
Type Of Submission
Assessment 2 (Workplace project)
□ S (Satisfactory) □ NYS (Not Yet Satisfactory) □ DNS (Did Not Submit)
00/00/000
0
☐ First submission
☐ First re-submission
☐ Second re-submission
Assessor feedback
Assessor Name
Assessor Signature:
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 18 of 55
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ASSESSMENT BOOKLET – BSBCMM511 Assessment 2 – Simulated Workplace assessment
Instructions to student:
Assessment summary
You are required to address all the tasks for this project. This
assessment contains four (4) projects tasks. Task 1 Prepare and Plan Communication Requirements
Task 2 Prepare Presentation for the Information to be
Negotiated to the Target Stakeholder Groups & Deliver the
Presentation Task 3 Follow-Up and Evaluate Presentation
Task 4 Prepare and undertake the Meetings.
Resources and equipment required to complete this assessment
A workplace that will allow you access to:
•
Workplace documentation
•
Documents related to the team’s task
o
Project Plans
o
Templates, presentation guides
o
Style guides
o
Policies and Procedures
•
Organisational business objectives
•
Workplace documents containing organisational protocols
to follow when conducting consultations
•
Resources required for delivering information and to
present
•
An opportunity for you to undertake a task during the
period of this assessment
When and where should the assessment
be completed
•
This assessment task is to be conducted in a simulated
work environment or an environment that will
replicate the workplace. •
If the student has employment and wishes to complete
this assessment in their actual workplace, discussions
must be had with the assessor prior to submission.
•
This assessment may have components to be
completed in your own time as homework, or
additional time may be given in class time (where
applicable).
•
Your assessor will provide you with the due date for
this assessment.
What needs to be submitted
Each of the following needs to be submitted/presented:
☐
Task 1 Prepare and Plan Communication Requirements
☐
Task 2 Prepare Presentation for the Information to be Negotiated to the Target Stakeholder Groups & ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 19 of 55
ASSESSMENT BOOKLET – BSBCMM511 Deliver the Presentation ☐
Task 3 Follow-Up and Evaluate Presentation
☐
Task 4 Prepare and undertake the Meetings.
The assessor may also undertake observations throughout the
assessment process as required. See each task instruction
Instructions
•
You must address each part of this assessment. •
Please include the following details in the header
section of each page of your assessment(s) document:
o
Student Name and ID
o
Course Code and title
o
Unit Code and title
o
Trainer and assessor name
o
Page numbers
o
Task number
•
You are required to submit the entirety of your
assessment on the LMS (Moodle). No submissions will
be accepted via emails.
This assessment includes detailed scenarios and simulated environments, providing all necessary information required to complete relevant tasks and activities, based on the simulated business,
Bounce Fitness <
http://bouncefitness.precisiongroup.com.au/
>. This will not require you to access a real workplace, however, some tasks to be completed
are similar to those typically done in a real workplace.
Bounce Fitness Scenario
Bounce Fitness is a simulated business created for the purpose of assessments in the
Vocational Education and Training (VET) system. Students are required to apply the tasks
to Bounce Fitness (The fictious workplace organisation)
Log into the Bounce Fitness portal. The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au
. Login to Bounce Fitness using the username and password provided by Albright.
This assessment includes detailed scenarios and simulated environments, providing all necessary information required to complete relevant tasks and activities, based on the simulated business,
Bounce Fitness <
http://bouncefitness.precisiongroup.com.au/
>. This will not require you to access a real workplace, however, some tasks to be completed
are similar to those typically done in a real workplace.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 20 of 55
ASSESSMENT BOOKLET – BSBCMM511 Assessment 2 – Workplace assessment
Project overview
This project requires the learner to lead, participate and make presentations to
customers, clients and other key stakeholders in the workplace.
The project is divided into five parts:
Task 1 Prepare and Plan Communication Requirements
Task 2 Prepare Presentation for the Information to be Negotiated to the Target
Stakeholder Groups & Deliver the Presentation Task 3 Follow-Up and Evaluate Presentation
Task 4 Prepare and undertake the Meetings.
Tasks and activities in this project assessment require you to have access to a
workplace or a similar environment.
Resources Required for Assessment
To complete this project, you will need access to the following:
A workplace that will allow you access to:
o
Workplace documentation, including:
Policies and procedures related to communicating workplace
information: -
Presenting information in the workplace
-
Managing confidential information in the workplace
o
Supervisor or relevant personnel who will be authorising you to represent
information on behalf of the organisation or work area.
o
Information that will need to be communicated in the workplace. o
Information needs of stakeholders in line with the information to be
communicated.
Legislation relating to maintaining confidential information: o
Privacy Act and the Australian Privacy Principles
Ethical documents containing responsibilities in maintaining confidential
information.
Forms and Templates
Assessment forms and templates are provided in each task in this Project
Assessment, unless otherwise specified.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 21 of 55
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ASSESSMENT BOOKLET – BSBCMM511 Task 1. Prepare and Plan Communication Requirements
This part of the project requires you to prepare the requirements of the information you will communicate in your organisation.
Case Study Overview
Project New Look You are the manager of one of the centres of Bounce Fitness. You are working closely
with the CEO and Executive Assistant regarding the project to rebrand Bounce Fitness. The CEO has been in discussion with the Board a plan to rebrand Bounce Fitness,
starting with its logo and shirt design. This will be the company’s first rebranding in six
years. A lot of new fitness centres have arisen in the last few years, so the CEO thinks
that Bounce Fitness needs to redesign its look to attract new customers into the
business. This aims to contribute to the achievement of the following organisational
objectives:
a.
Continue to cultivate Bounce Fitness image as a premier long-term wellness
program provider.
b.
Increase market penetration
The following is the proposed design for the rebranding: New Logo New Company Shirt
The target groups for this plan includes the Bounce Fitness staff and customers,
particularly the young people and over 50’s. The Bounce Fitness staff has an even
mixture of male and female employees, with an average age range of 19 to 43. About
20 percent of them speaks English as a second language. Most of them directly work
with customers. They will be able to reinforce the new brand and cultivate the Bounce
Fitness image as a long-term wellness and health provider to current and prospective
customers. Customers which include the young people and over 50’s are the key targets of this
proposal as they are likely looking to improve on their health and fitness. They are also
the target market for ongoing membership which is highly tied to the business
objective.
When you present the information to them, the main concern will be the appeal of the
new logo and shirt design to the target audience as well as when this will be
commencing. It is important to let them know that this information is confidential at
the moment, and only selected people from the Bounce Fitness staff and customers
are invited to the preview. This information is confidential to avoid the risk of the idea
being copied by competitors. Only the management is authorised to present other
information relating to this plan in a staff meeting.
The CEO is the person in authority will be the one to give you the approval to
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 22 of 55
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ASSESSMENT BOOKLET – BSBCMM511 communicate the rebranding with the target groups on behalf of the organisation.
Review the following resources to use as guidance when handling workplace
information at Bounce Fitness:
Communication Policy
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-
resource/
Privacy and Confidentiality Policies and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/
administrative-policy-procedures/
Part A
1.
Seek the assistance of your supervisor or relevant workplace personnel to
determine information which must be communicated within the organisation or
work area. This can include but is not limited to:
a new product/service
changes in a process
2.
Identify the person in authority who will give approval for you to communicate
information on behalf of the organisation or work area. The person in authority
can include but is not limited to the following:
Your supervisor
Your team leader 3.
Access and review your organisation’s policies and procedures related to
communicating workplace information. These must include the following:
Presenting information in the workplace
Managing confidential information in the workplace
4.
Locate the Authority to Represent Business Form template You will require access to the following:
At least one volunteer to assume the role of the CEO
Video camera or a mobile phone with video recording capabilities
A safe environment to conduct the role-play activity
5.
Have the CEO (the volunteer) approve your Authority to Represent
Business Form
. Have them sign the declaration at the end of the template to
confirm approval of your representation on behalf of the organisation or work
area. Their signature must be handwritten. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09 Assessment Booklet – BSBCMM511 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 23 of 55
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ASSESSMENT BOOKLET – BSBCMM511 Part B
1.
Locate the Delivery Plan template provided within this workbook. Prepare the
plan: a.
Identify the name of the organisation or work area where information will be communicated.
b.
Identify at least one purpose of the communication you will deliver to the organisation or work area.
c.
Identify at least two objectives of the communication to be delivered.
d.
Identify at least two desired outcomes from the communication.
Desired outcomes are the results the organisation expects after the
meeting.
e.
Identify at least one position in line with the purpose of communication.
f.
Identify the following to complete the context of communication:
The information to be communicated.
At least one confidential information involved.
At least one reason for confidentiality of information
g.
Access and review the following documents relating to maintaining
confidential information:
Privacy Act, including the Australian Privacy Principles
Ethical documents of the organisation relating to maintaining
confidential information
Policies and Procedures of the organisation relating to
maintaining confidential information.
h.
After reviewing the documents:
Identify the organisation’s policy on managing confidential
information and outline its procedures.
Identify the legal document on maintaining confidentiality within
the organisation.
Identify at least two legal responsibilities on maintaining
confidentiality.
Refer to the Australian Privacy Principles under the Privacy Act
Identify the ethical document on maintaining confidentiality of
information within the organisation.
Identify at least two ethical responsibilities on maintaining
confidentiality based on this document.
i.
Identify the following to prepare information on the target stakeholders:
At least two target groups who will be included in the meeting. For each target group, briefly explain why they are chosen to
participate in the meeting. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511
At least two information the target stakeholder groups need to
understand first before being able to participate in the meeting
fully.
2.
Submit the following to your assessor:
Authority to Represent Business Form
Meeting Minutes
Partially develop the Delivery Plan
Authority to Represent Business Form
To the Learner:
Complete the details below then have your supervisor/manager sign
off the declaration below to confirm their permission for you to present this
information on behalf of the organisation. Learner Name: Workplace/
Organisation: IF
presenting
information
in
a
specific work area,
write NA or Nil. Work Area
IF
presenting
information
in the
whole
organisation,
write NA or Nil.
Information to be Communicated Procedures for Communicating Workplace Information ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 AUTHORISING PERSONNEL DECLARATION TO THE AUTHORISING PERSONNEL:
By signing in the spaces provided below, you are confirming that you give the
learner undertaking this assessment the authority to:
represent the business in undertaking a presentation on your behalf.
manage confidential information appropriately Authorising Personnel name:
Position:
Workplace/
Organisation:
IF
presenting
information
in
a
specific work area,
write NA or Nil.
Work Area
IF
presenting
information in the
whole organisation,
write NA or Nil.
Signature:
Date:
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Delivery Plan Prepared by
Workplace/
Organisation IF
presenting
information
in
a
specific work area,
write NA or Nil.
Work Area
IF
presenting
information in the
whole organisation,
write NA or Nil.
Purpose
of
Communication Objectives of Communication a.
b.
Desired
Outcomes
from
the
Communication
a.
b.
POSITION ON THE PROPOSAL a.
CONTEXT OF COMMUNICATION ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Information to be Communicated
Confidential
Information
Reason
for
Confidentiality
Organisational Policy for Managing Confidential Information
Name of the Policy
Procedures
for
Managing
Confidential
Information
Legal Responsibilities to Maintain Confidential Information
Title
of
Legal
Document
Legal
Responsibilities in
Maintaining
Confidential
Information
a.
b.
Ethical Responsibilities to Maintain Confidential Information Title
of
Ethical
Document
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Legal
Responsibilities in
Maintaining
Confidential
Information
a.
b.
TARGET STAKEHOLDERS
Target Groups
Relevance to Information
a.
b.
Information Needs of the Stakeholders Information Needs of
the Stakeholder Groups
a.
b.
Requirements of the Stakeholders Requirements of the Stakeholders
a.
b.
.
Outcomes Desired by the Stakeholders
Outcomes Desired by the Stakeholders
a.
b.
.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Potential Issues and Problems Issues
a.
b.
Problems
a.
b.
Forums to Present Information
Forums
a.
b.
Selected Forum
Communication and Presentation Styles Communication and Presentation Style
Tone
Structure
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Style
Positions Based on Objectives of Communication
Positions
Supporting Arguments
a.
b.
Authority to Represent Business Form
To the Learner:
Complete the details below then have your supervisor/manager sign
off the declaration below to confirm their permission for you to present this
information on behalf of the organisation. Learner Name: Workplace/
Organisation: IF
presenting
information
in
a
specific work area,
write NA or Nil. Work Area
IF
presenting
information
in
the
whole
organisation,
write NA or Nil.
Information to be Communicated Procedures for Communicating Workplace Information ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 AUTHORISING PERSONNEL DECLARATION TO THE AUTHORISING PERSONNEL:
By signing in the spaces provided below, you are confirming that you give the
learner undertaking this assessment the authority to:
represent the business in undertaking a presentation on your behalf
manage confidential information appropriately Authorising
Personnel name:
Position:
Workplace/
Organisation:
IF
presenting
information
in
a
specific work area,
write NA or Nil.
Work Area
IF
presenting
information in the
whole organisation,
write NA or Nil.
Signature:
Date:
Delivery Plan Prepared by
Workplace/
Organisation IF
presenting
information
in
a
specific work area,
write NA or Nil.
Work Area
IF
presenting
information in the
whole
organisation,
write NA or Nil.
Purpose
of
Communication Objectives
of
Communication Desired
Outcomes
from
the
Communication
POSITION ON THE PROPOSAL ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 CONTEXT OF COMMUNICATION Information to be
Communicated
Confidential
Information
Reason
for
Confidentiality
Organisational Policy for Managing Confidential Information
Name of the Policy
Procedures
for
Managing
Confidential
Information
Legal Responsibilities to Maintain Confidential Information
Title
of
Legal
Document
Legal
Responsibilities in
Maintaining
Confidential
Information
Ethical Responsibilities to Maintain Confidential Information Title
of
Ethical
Document
Ethical
Responsibilities in
Maintaining
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Confidential
Information
TARGET STAKEHOLDERS
Target Groups
Relevance to Information
Information Needs of the Stakeholders Learner must identify at least two information that the target stakeholder groups need
to understand first before being able to participate in the meeting fully.
Responses will vary depending on the information to be communicated. Sample
answers below are based on Bounce Fitness Case Study. Information Needs of
the Stakeholder Groups
Requirements of the Stakeholders This will be completed in Task 2.1
Requirements of the
Stakeholders
Outcomes Desired by the Stakeholders
This will be completed in Task 2.1
Outcomes Desired by
the Stakeholders
Potential Issues and Problems This will be completed in Task 2.1
Issues
a.
b.
Problems
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 a.
b.
Forums to Present Information
This will be completed in Task 2.1
Forums
a.
b.
Selected Forum
Communication and Presentation Styles This will be completed in Task 2.1
Communication and Presentation Style
Tone
Structure
Style
Positions Based on Objectives of Communication
This will be completed in Task 2.1
Positions
Supporting Arguments
a.
b.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Task 2. Prepare Presentation for the Information to be Negotiated to the Target
Stakeholder Groups & Deliver the Presentation This part of the project will require you to present and negotiate with the target stakeholder groups with identified information to be communicated within the organisation or work area.
Case Study Overview
Preparing the Presentation
After gaining approval from the CEO to share the plan to the selected stakeholders of the organisation, it is time to prepare the presentation of Bounce Fitness rebranding.
The types of stakeholders included in the presentation and their respective needs must
be considered in the overall planning and actual presentation.
You must communicate with each target stakeholder and ask for possible requirements
they have in order to proceed with the meeting and desired outcomes from the meeting. This will assist you to design your presentation for the target stakeholder groups appropriately. SIMULATED ASSESSMENT INSTRUCTIONS 1.
For this task, you will require access to:
At least four volunteers to undertake the role of the individuals from the
two target stakeholder groups. Each group must consist of at least two volunteers.
Computer with internet access to send email to target stakeholders to obtain information
2.
Send an email to the stakeholders to enquire about information on the following: a.
At least two requirements of the stakeholders regarding the meeting
b.
At least two outcomes desired by the stakeholders regarding the rebranding of Bounce Fitness
3.
Document the information gathered from each relevant stakeholder in the partially completed Delivery Plan. Complete the following sections of the template: a.
At least two requirements of the stakeholders regarding the meeting
b.
At least two outcomes desired by the stakeholders regarding the rebranding of Bounce Fitness
4.
Complete the remaining sections of the Delivery Plan
by providing the following information: a.
Potential issues and problems b.
Communication and Presentation Styles
c.
Positions on the rebranding of Bounce Fitness
d.
Forums to present the information. 5.
Review the information outlined in the Presentation Checklist. Prepare the
presentation materials you need for the meeting with the two target
stakeholder groups. Examples of presentation materials are the following:
PowerPoint Presentation
Handouts
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 6.
Arrange a meeting with each of the individuals from your two target
stakeholder groups to discuss the identified information to be communicated.
The presentation material prepared in Task 2.1 must be used to aid you in
discussing the identified information.
7.
During the meeting, you must: a.
Discuss the information to be communicated as included in the
presentation material.
b.
Identify at least two areas of common ground regarding information
being communicated. Areas of common ground are the points of discussion the stakeholders
agree on. These areas do not cause any arguments or issues among
them. c.
Identify at least two areas of potential compromise regarding the
decisions on the information being communicated. Potential compromise is the point of discussion the stakeholders initially
disagree on but eventually reach an agreement after discussing. d.
Encourage stakeholders to ask questions regarding the presentation. e.
Summarise the outcomes of the discussion.
8.
Submit the following to your assessor:
Email correspondence with acknowledgement from each of the
stakeholders
Meeting Minutes
Completed
Delivery Plan
At least one presentation material
o
PowerPoint Presentation
o
Handouts
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Meeting Minutes Date
: Time
: Location
: Purpose of the
meeting
Facilitator
Notetaker
Attendees
Please sign beside
your name after
the meeting.
Agenda Item 1 Discussion of Information to be Communicated Discussion
Agenda Item 2 Areas of Common Ground Discussion
a.
b.
Agenda Item 3 Areas of Potential Compromise ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Discussion
a.
b.
Sample Evidence: Email Enquiry
Send
From:
To:
Subject
:
Message
Delivery Plan Prepared by
Workplace/
Organisation
IF
presenting
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 information
in
a
specific work area,
write NA or Nil.
Work Area
IF
presenting
information
in
the
whole
organisation,
write NA or Nil.
Purpose
of
Communication Objectives
of
Communication
Desired
Outcomes
from
the
Communication
POSITION ON THE PROPOSAL ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 CONTEXT OF COMMUNICATION
Information to be
Communicated
Confidential
Information
Reason
for
Confidentiality
Organisational Policy for Managing Confidential Information
Name of the Policy
Procedures
for
Managing
Confidential
Information
Legal Responsibilities to Maintain Confidential Information
Title
of
Legal
Document
Legal
Responsibilities in
Maintaining
Confidential
Information
Ethical Responsibilities to Maintain Confidential Information Title
of
Ethical
Document
Ethical
Responsibilities in
Maintaining
Confidential
Information
TARGET STAKEHOLDERS
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Target Groups
Relevance to Information
Information Needs of the Stakeholders
Information Needs of
the Stakeholder Groups
Requirements of the Stakeholders Requirements of the
Stakeholders
Outcomes Desired by the Stakeholders
Outcomes Desired by
the Stakeholders
POTENTIAL ISSUES AND PROBLEMS
Issues Problems
FORUMS TO PRESENT INFORMATION Forums ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Selected Forum
COMMUNICATION AND PRESENTATION STYLE Tone
Style
Structur
e
POSITIONS BASED ON OBJECTIVES OF COMMUNICATION Position of the Business
Supporting Arguments
Meeting Minutes Mapping: BSBCMM511 PE3.1.4 (p) Date
: Time
: Location
: Purpose of the
meeting
Facilitator
Notetaker
Attendees
Please sign beside
your name after
the meeting.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Agenda Item 1 Discussion of Information to be Communicated Discussion
Agenda Item 2 Areas of Common Ground Discussion
Agenda Item 3 Areas of Potential Compromise Discussion
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Task 3 Follow-Up
Instructions below are for learners taking either the Workplace or Simulated
Workplace Assessment.
1.
After the discussion, send an email to each member of your target stakeholder
groups involved in the meeting. Follow up on any issues or concerns they have
but did not get to raise during the meeting. This is to ensure all the stakeholders’ further concerns are addressed, even after the meeting. Follow-ups can include but not limited to the following:
Further issues and concerns
Further suggestions or recommendations
Further actions they want to happen
You must send a response as to what actions will be taken to address action
items that the stakeholders have regarding the discussion.
2.
Submit a PDF copy of email correspondence with each member of your target
stakeholder groups to your assessor. The email correspondence must contain
the following information:
Date when the email was sent
Response of the stakeholders regarding any follow-ups
Your response as to what actions will be taken to address further issues,
concerns, suggestions, or actions the stakeholders have ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Sample Follow Up Email
Send
From:
To:
Subject
:
Message
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Task 4 Evaluate Presentation
Instructions below are for learners taking either the Workplace or Simulated
Workplace Assessment. 1.
Locate the Evaluation Form template
provided within this workbook. To
complete the form, you must identify the following based on the presentation
meeting conducted from Task 2.2: a.
At least two aspects/areas of the presentation that went well
b.
At least two aspects/areas of the presentation that did not go well c.
At least two areas of improvement for the presentation (refer to 1b)
Areas of improvement must be based on the identified two circumstances that did not go well. They must address these circumstances to avoid repeating them.
2.
Submit the Evaluation Form to your assessor:
Evaluation Form Learner Name: Workplace/
Organisation:
Date
ASPECTS/AREAS OF THE PRESENTATION Aspects/Areas That Went Well
Aspects/Areas That Did Not Go Well
a.
a.
b.
b.
AREAS OF IMPROVEMENT a.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 b.
Evaluation Form Learner Name: Workplace/
Organisation:
Date
ASPECTS/AREAS OF THE PRESENTATION Aspects/Areas That Went Well
Aspects/Areas That Did Not Go Well
AREAS OF IMPROVEMENT ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Task 4a Prepare and Undertake the Meetings This part of the project will require you to prepare for, participate in, and lead meetings at
least two occasions in the workplace.
Case Study Overview
Focus on Objectives and Expansion You are the Administration Manager of the Bounce Fitness Head Office in Cairns. You
are tasked by the CEO to prepare and lead two meetings in your centre to discuss the
key focus of the organisation for the next quarter. The two key focuses are linked to the
organisation’s business objectives:
Increasing market penetration by 15% through the utilisation of marketing
strategies
Continue to cultivate the image as a premier long-term wellness program
provider
Meeting 1
The Board noticed the Sydney and Melbourne centres are falling behind in terms of the
number of customer subscriptions. It was proposed that both centres increase their
customer base by employing various marketing strategies.
As the Administration Manager for the Cairns centre, you need to inform and guide the
managers of the Sydney and Melbourne centres in increasing their customer
subscriptions. You must discuss marketing strategies they can employ for their
respective centres to achieve the business objective of increasing market penetration
by 15% and also to increase their customer base, as stated above. Meeting 2 After reviewing the 20xx Strategic Plan, the Board is looking at a new business
opportunity to penetrate the food industry. The organisation wants to evolve by
expanding their focus on offered products and services. As Administration Manager for the Cairns centre, you thought it would be good to
gather innovative ideas from the organisation’s Fitness Instructor and Marketing
Employee. This is regarding potential business opportunities to achieve one of the
business objectives for the incoming quarter, which is to continue to cultivate the
image as a premier long-term wellness program provider.
1.
Complete this task by referring to the Case Study Overview and the link below to view the information you require for this task.
Improving the Business Project Brief
https://bouncefitness.precisiongroup.com.au/supplementary-files/social-
competence-bsbcmm511/
2.
You will require access to at least two volunteers to assume the roles of stakeholders for each meeting. The two volunteers can be the same people for the two meetings, but they must undertake two different roles for each meeting to be conducted.
3.
Enquire about the availability of each participating stakeholder to attend each meeting. Specifically, ask about the date and time of their availability and their preferred mode for each meeting. Mode of each meeting can be face-to-face physical meeting or remote meeting, depending on stakeholder availability and purpose of the meeting. In the enquiry, you must inform the stakeholder about the details of the ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 meeting, specifically:
The purpose of each meeting
The objective of each meeting
The target date of each meeting
You will need to submit evidence of your enquiry of each stakeholder’s availability for each of the meetings to be conducted. Evidence will vary and can include but is not limited to the following:
PDF copy of the email correspondence containing the stakeholders’ response regarding their available date, time, and preferred mode of the
meeting
Communication Log indicating the time and date of call or meeting with each relevant stakeholder, and their response regarding their available date, time, and preferred mode of the meeting Ensure that each evidence you submit demonstrates that you have confirmed each stakeholder’s availability prior to the set date of each meeting.
4.
Prepare the following required materials for each meeting, based on the
Improving the Business Project Brief
:
Business Objectives and KPI
Research conducted on the following:
o
Benefits of having a healthy café
o
Focus points of Meeting 2
5.
Once each stakeholder volunteer has confirmed their availability, send them an
email invite information.
6.
Arrange each of the meetings with the stakeholders to discuss each information
identified in the previous task. The date and time of each meeting must
correspond to the confirmed meeting invite. The prepared meeting materials
must be brought to each of the meetings.
7.
Conduct each of the meetings.
8.
Submit the following to your assessor:
Evidence of enquiry of each stakeholder’s availability. This can include
but not limited to the following:
o
PDF copy of email correspondence containing the stakeholders’
response regarding their available date, time, and preferred mode
of meeting
o
Communication Log indicating the time and date of call or
meeting with each relevant stakeholder, and their response
regarding their available date, time, and preferred mode of the
meeting.
PDF copy of email correspondence containing the stakeholders’
confirmation of their attendance for the meeting
Meeting Minutes – one for each meeting undertaken Communications Log Learner Name: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Learner’s name must reflect the name in the
Assessment Agreement section of this workbook, e.g.
Leslie Learner
Workplace/
Organisation:
Learner
must
indicate
the
name
of
their
workplace/organisation, e.g.
Bounce Fitness
Recipient Date of
Communication
Time of
Communication
Details of Communication
Meeting Minutes Date
: Time
: Location
: Purpose of the
meeting
Facilitator
Notetaker
Attendees
Please sign beside
your name after
the meeting.
Agenda Item 1 Purpose and Objective of the Meeting Discussion
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Agenda Item 2 Issue to be Resolved
Discussion
Agenda Item 3 Consensus on Meeting Objectives Discussion
a.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 b.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Observation Checklist ☐
Task 1 Prepare and Plan Communication Requirements
☐
Task 2 Prepare Presentation for the Information to be Negotiated to the Target
Stakeholder Groups & Deliver the Presentation ☐
Task 3 Follow-Up and Evaluate Presentation
☐
Task 4 Prepare and undertake the Meetings.
The following criteria listed are what the trainer and assessor is looking for in overall in this assessment task when participating in the oral communications and demonstrating skills for the scope of works to be completed.
Did the student:
Satisfactory
Not satisfactory
1.
Prepare for the communication by presenting information logically and rationally, referring to prepared documentation and resources as required
2
Demonstrate knowledge of the subject requirements and was able to verbalise and demonstrate the required documents/knowledge and skill needed as a source to assist in carrying out their work obligations
3
Communicate clearly and concisely their ideas and relevant information
4
Actively participate in discussions, and speak using industry terminology - ask questions and wait and confirm answers given
5
Use active listening skills, positive body language, display a professional attitude, and articulate their knowledge on the subject discussed
6
Seek approval where necessary and appropriate, partake in or deliver
additional information and requirements as part of the assessment task
7
Wrap up and conclude the communication, thank participants, and end discussions
8
Resolve any areas of confusion or misunderstanding, avoiding conflict
and miscommunication
Assessor feedback
Assessor Name
Assessor Signature:
Video evidence submitted. ☐
Task 1 Prepare and Plan Communication Requirements
☐
Task 2 Prepare Presentation for the Information to be Negotiated to the Target
Stakeholder Groups & Deliver the Presentation ☐
Task 3 Follow-Up and Evaluate Presentation
☐
Task 4 Prepare and undertake the Meetings.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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ASSESSMENT BOOKLET – BSBCMM511 Assessment Task 2: Simulated Workplace Project Did the student complete:
Satisfactory
Not satisfactory
Not Present
1.
Task 1 Prepare and Plan Communication Requirements
Observation checklist
Authority to Represent Business Form
Meeting Minutes
Partially develop the Delivery Plan
2
Task 2 Prepare Presentation for the Information to be Negotiated to the Target Stakeholder Groups & Deliver the Presentation
Observation checklist
Email correspondence with acknowledgement from each of the stakeholders
Meeting Minutes
Completed Delivery Plan -
At least one presentation material
-
PowerPoint Presentation
-
Handouts
3
Task 3 Follow-Up and Evaluate Presentation
Observation checklist
a PDF copy of email correspondence with each member
Evaluation form completed
4
Task 4 Prepare and undertake the Meetings.
Observation checklist
PDF copy of email correspondence containing the stakeholders’ response regarding their available date, time, and preferred mode of meeting
OR
Communication Log indicating the time and date of call or meeting with each relevant stakeholder, and their response regarding their available date, time, and preferred mode of the meeting OR
PDF copy of email correspondence containing the stakeholders’ confirmation of their attendance for the meeting
Meeting Minutes – one for each meeting undertaken
Assessor feedback
Assessor Name
Assessor Signature:
Overall unit outcome
Competent (C)
Not Yet Competent (NYC)
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language
RTO #: 45041
CRICOS #: 03553J
www.albrightinstitute.edu.au
Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000
Tel: 1300 189 154
Campuses at: Sydney, Brisbane, Adelaide
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