Lead Diversity and Inclusion: Assessment for BSBTWK501

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 1 | Page Student Must Fill this Section Unit Code / Title BSBTWK501-Lead diversity and inclusion Qualification Code / Title: SIT40521 Certificate IV in Kitchen Management Due Date: 16 th November 2023 Student Name: Bimal Pradhan Cohort/Batch: 2022 Campus: Imperial Institute of Sydney Student ID: 220087 Term: Year: 2023 Privacy Release Clause: “I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”. Authenticity Declaration: “I declare that:  The material I have submitted is my own work;  I have given references for all sources of information that are not my own, including the words, ideas and images of others”. Student Signature: Bimal Date: 11/8/2023 Assessment Outcome Assessor Name: Attempt and Tasks Satisfactory Not Yet Satisfactory Date Assessor Signature Initial attempt   Re- attempt/Re- assessment   Assessment Task 1   Assessment Task 2  

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 2 | Page Assessor Feedback to Students Assessment Outcome: Competent Not yet Competent Assessor Name: Assessor Signature and date:

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 3 | Page Information for Student:  This assessment is to be completed according to the instructions given below in this document.  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmission in showing your competence with this unit. Each onward attempt will incur a resubmission fee.  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.  Please refer to the College re-submission and re-sit policy for more information.  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.  This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.  Student must submit the completed Assessments on Moodle Re-assessment of Result and Academic Appeal Procedures: If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Re-assessment Process:  An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.  Academic Manager will delegate another member to review the assessment.  The student will be advised of the review result done by another assessor.  If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the trainer in charge and the Academic Manager or if needed, an external assessor.  The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.  If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.  Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject. The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid. Academic Appeals:  If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.  To appeal a decision, the person is required to complete the IIS’s Request for Appeal of a Decision Form with all other supporting documents, if any. This form is available at the admin office. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:  Student Support Officer: IIS Head Office at Leve 3, Suite 302, Macquarie St, Parramatta, NSW 2150 Email: info@IIS.edu.au  The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.  If the appeal is not lodged in the specified time, the result will stand, and you must re-enrol in the unit.

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InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 4 | Page  In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.  The decision of Chief Executive Officer will be final.  Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy. Plagiarism: Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, IIS staff, other students, and from published and unpublished work. Plagiarism occurs when you fail to acknowledge that the ideas or work of others arebeing used, which includes: • Paraphrasing and presenting work or ideas without a reference • Copying work either in whole or in part • Presenting designs, codes or images as yourown work • Using phrases and passages verbatim without quotation marks or referencing the author or web page • Reproducing lecture notes without proper acknowledgement. Collusion: Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else. Collusion may be with another RTO student or with individuals or students external to IIS. This applies to work assessed by any educational and training body in Australia or overseas. Collusion occurs when youwork without the authorisation of the teaching staff to: • Work with one or more people to prepare and produce work • Allow others to copy your work or share your answer to an assessment task • Allow someone else to write or edit yourwork (without rto approval) • Write or edit work for another student • Offer to complete work or seek payment for completing academic work for other students. Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to IIS’s policy on Academic integrity, plagiarism and collusion. Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in IIS’s policy. Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary actions. This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission. The information contain ed in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 5 | Page Contents Section 1: Review diversity requirements and Diversity Policy 7 Section 2: Foster respect for diversity in your work team 13 Section 3: Promote benefits of diversity to clients 17

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 6 | Page Student name: Bimal Pradhan Assessor: Aziza Date: Oct30 th ,2023 Workplace this assessment is based on: WORLDUCATION Chosen work area: AccParap Organisational goals: Understandaboutdiversity

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InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 7 | Page Section 1: Review diversity requirements and Diversity Policy Complete the table to describe the legislative, regulatory and code of practice requirements associated with diversity as it applies to your organisation. Note: Your answer for each row in the table should include at least one legislation, one regulation or one code of practice. Across all the rows, you must have included legislation, regulations AND codes of practice. Legislation, Regulations or Codes of Practice for: Summary: (summarise at least one legislation, one regulation or one code of practice) Age discrimination Age discrimination act 2004 It is against the law to discriminate against someone on the basis of their age. Disability discrimination Disability discrimination along with other human rights legislation amendment act 209 Discrimination on the basis of disability is prohibited by law. Racial discrimination Racial discrimination act 1975 It is against the law to discriminate against someone in their place of employment based on their race, colour, nationality, or ethnic origin. Sex discrimination The Sex Discrimination Act of 1984 Discriminating against someone because of their gender, marital status, or the fact that they are pregnant or may become pregnant is illegal, as is sexually harassing them on the job. Human rights Human rights commission This website provides details on subjects such as human rights, the rights of people with disabilities, racial discrimination, sexual discrimination, and social justice for indigenous people and people from Torres Strait. Equal opportunity The concept of equal employment opportunity refers to the principle that individuals should have equal access to job opportunities, regardless of their race, gender, age, disability, religion, or The Equal Opportunity Act of 2010

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 8 | Page Complete the table to describe workplacepolicies and procedures associated with diversity. Summarise your organisatio n’s existing Diversity Policy Discussthe key features of the policy. Attach proof of the policy and procedure to this section of the portfolio. The concept of Worlducation encompasses a wide range of variations. Our diversity includes variations in physical and mental abilities, thinking styles, experience, education, gender, sexual orientation, age, language, and socioeconomic background. We think that the many different points of view that emerge as a consequence of such variety are what drives innovation and the success of businesses. Managing diversity allows for increased innovation, adaptability, productivity, and overall competitiveness. Summarise any other policies and procedures in your organisation that address:  complaints procedures  protocols governing communication with clients and co-workers  providing feedback on existing policies and procedures. Attach proof of the policy and procedure to this section of the portfolio (if different to the Diversity Policy). Complaint Methods : Step 1: Have a discussion with your supervisor. Step 2 is the decision and written complaint. Step 3 is the decision appeal. Step 4: Additional action. Procedures for communication pertaining to customers and colleagues: 1. Employee bulletin. 2. Staff evaluations. 3. The intranet of Worlducation. 4. Business social media platforms. 5. Every employee email. 6. Distribution lists for emails. Giving feedback: We would appreciate hearing your thoughts on this policy's contents as well as our diversity practices. All criticism needs to be recorded and given to your supervisor so that appropriate action can be taken. Complete the table to assess your organisation’s Diversity Policy.

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 9 | Page How does the policy apply to your work area? Employees may participate in diversity training if necessary. Diversity management skills development and awareness-building regarding diversity-related issues are included in diversity training. Our staff work in a secure and enjoyable atmosphere at Worlducation. Does the policy consider legislative, regulatory and code of practice requirements? Yes, it does. Worlducation hires people from all around the world in its capacity as a responsible member of the community. We think that the diverse cultural, linguistic, and national backgrounds of our workers give us important insights into understanding and representing our clients in local marketplaces. Does the policy follow current best-practice recommendations (i.e. is the policy current?). Yes, it does. In order to support the vision & strategic priorities, Worlducation seeks to improve and expedite internal and external communications. To enhance information exchange and teamwork among all employees, we will thus keep creating and testing new platforms, channels, & tools for communication. The implementation of this policy must guarantee adherence to all applicable legal obligations as well as industry best practices.

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InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 10 | Page Is the policy achieving the desired results (i.e. what is the efficacy of the policy)? Yes, our diversity champions come from all corners of the organization, from C-suite executives to frontline employees. The diversity champions comprise a committee that is in charge of making sure that the company's daily operations and strategic direction are in line with our diversity policy. Suggested improvement (at least three) Include:  at least one improvement to protocols governing communication to: o clients o co-workers.  at least one improvement to improve awareness of challenges experienced by individuals from diverse groups in the work team.  at least one improvement to align the policy with legislative, regulatory, code of practice or best practice requirements. 1. Be sure to follow the instructions. 2. It is possible for staff to participate in diversity training. 3. To decrease the amount of time spent waiting for communication, use an Ethernet network. Complete the table to summarise the Diversity Policy improvement feedback and suggestions provided to a superior.

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 11 | Page Description of superior Who will you meet with? Describe their diverse background. I will have a meeting with the CEO, who is of Japanese ancestry and always greets attendees of business meetings according to the traditional rituals used in Japanese business. Communication protocols What communication protocols will you follow to consider their diverse background? Observe the customary form of greeting used in Japanese business. Meeting summary What input did the superior provide? What did you negotiate? What final improvements will be included in the Diversity Policy? If not already viewed in person by your assessor, provide proof of your meeting to this section of your portfolio (e.g., video recording). The program was established by the CEO to incorporate the following four primary initiatives: 1. The based on place initiative 2.The workwise initiative 3.The Awareness initiative Examine the current Diversity Policy and make any necessary changes in light of the new "Set for Skilling" initiative and all applicable laws. The concluding enhancements to the diversity policy are obligated to comply with the following legislative requirements: Fair work act 2009 Agediscrimination Disabilitydiscrimination Racialdiscrimination Equal employment opportunity Sexdiscrimination Humanrights

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 12 | Page Revise Diversity Policy Attach your revised Diversity Policy to this section of the portfolio. Highlight the changes (e.g. using a different font colour or a highlighting tool). Fair work act 2009 Age discrimination Disability discrimination Racial discrimination Equal employment opportunity Sex discrimination Human rights Attach: Original Diversity Policy ☒ Meeting with superior (if relevant) ☒ Revised Diversity Policy ☒

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InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 13 | Page Section 2: Foster respect for diversity in your work team Complete the table to determine the benefit of diversity on your work area. Research benefits and competitive advantage of diverse workforces What are the benefits of having a diverse workforce (at least three)? What competitive advantages will a diverse workforce provide (at least two)? Attach proof of at least two sources of written information for your research. Benefits of a diversified workforce include: 1. A decrease in the turnover rate of employees. 2. Increased levels of staff engagement. 3. A number of different points of view. The following are the competitive advantages: 1. Improved ability to make decisions. 2. a greater level of innovation Create a staff engagement survey to establish the benefit of a diverse workforce Use any appropriate tool (such as survey monkey) to create the survey. Ask questions (at least five) that establish the benefit of working with diverse people and identify who the diversity champions are. Attach proof of your survey to this section of your portfolio. 1. What do you consider to be the most essential of your values? 2. How essential do you think diversity is, and what do you think the benefits of diversity are? 3. What steps are you taking to ensure that everyone has the feeling that they are a part of the group? 4. Would you be able to provide some statistics regarding the diversity of the organization? 5. How diverse is the staff that makes executive decisions? For the remainder of this assessment, assume that the individuals described in the information provided in the Simulation Pack (for Section 2 of the Project Portfolio) are part of your chosen work area. Use this information whether you’re basing your assessment on your own business or on the case study business.

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 14 | Page Complete the table to address diversity challenges and training needs. Summarise the training needs in your work area to promote respect for personal interactions between people with diverse backgrounds What are the challenges faced by those with diverse backgrounds? Identify staff struggling to work with diversity. How does your revised Diversity Policy apply to each situation? Discrimination, cultural misunderstandings, and communication problems could be some of the difficulties that could arise. The following are signs that staff are having difficulty working with diversity: -have a negative attitude toward the atmosphere of the workplace -complain about the cultural or religious practices of other employees How to apply for the revision of the diversity policy: - provide at least two ways to improve the meeting - emphasize the modifications that have been made -made a decision regarding a new course of action Create a factsheet relevant to your work area Include:  benefits a diverse workforce  the competitive advantage a diverse workforce  link to your staff engagement survey  diversity challenges faced  links to YouTube video clips that roleplay respectful interaction between diverse people. Attach proof of your factsheet to this section of your portfolio.

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 15 | Page Draft an email to send your fact sheet to relevant staff Attach your draft email to this section of your portfolio. Address diversity complaint How will you address the complaint according to your organisation’s policy and procedures? Attach proof of how you addressed the complaint (e.g. draft email) to this section of your portfolio. Addressing a complaint in the following ways: 1. Make sure you take notes of every conversation, and make sure they are correct and detailed. 2. Employees have the option of requesting assistance from HR with the writing of their complaints. 3. The employee's superior is obligated to provide the human resources department with a copy of the complaint. 4. The written complaint needs to be submitted within five business days from the day it was received. Attach: Sources of written information (proof) ☒ Survey developed ☒ Factsheet ☒ Draft email to staff ☒

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InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 16 | Page Proof of how you addressed the complaint ☒

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 17 | Page Section 3: Promote benefits of diversity to clients Write an article to be published in a media publication (e.g. magazine, external website etc.) that promotes your organisation’s workforce diversity. Article title: Akeytoimproveproductivity Introduction Provide a description of:  your organisation  the diverse team you lead. A social start up called Worlducation makes tablet PCs for elementary school pupils. They have a competitive team that creates software, content, and activities to further engage & educate the pupils in addition to focusing on hardware. After founding in 2016, Worlducation delivered more than 35,000 tablets to more than 550 schools across 23 countries by the end of 2019. They made money through the sale of hardware and software subscriptions. Worlducation has dealt with a variety of personnel-related problems during this time, such as workplace harassment and bullying as well as several staffing complaints sparked by employee conflicts. Worlducation acknowledges that one of its main competitive advantages is its talented and diversified personnel. Their commercial success is a testament to the calibre and aptitude of our workforce. Main points Discuss the benefits of a diverse workforce provided for your organisation. Promote the currency and efficacy of your Diversity Policy. Provide an example of how communication protocols to clients have been adapted to consider their diversity . Benefits: Hiring individuals with diverse backgrounds improves the organization's ability to understand its target market and clientele. Multidisciplinary teams that are successful can benefit different workforces. The diversity policy of the organization needs to be up to date and compliant with all relevant laws and guidelines. Evaluations of the effectiveness and applicability of diversity policies are required for ongoing development and situational adaptability. The group updates clients on their initiatives via a range of social networking platforms. Using social media during business hours is prohibited for legal reasons.

InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney ABN: 23 610 424336 | RTO CODE:41568 | CRICOS CODE:03944E +61272522525 | info@iis.edu.au | www.iis.edu.au Version: 1.1 Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 18 | Page Conclusion Write one or two sentences to summarise your article. This section of the research has covered the advantages and benefits of diversity police, as well as how the organization uses them. We have also discussed the team's approach to addressing the various facets of the work as well as the organization's objective. Draft an email to refer a client to the article Assume that the client, Alicia Allan, is a married woman who values the acknowledgement of her marriage in her salutation (i.e. ‘Mrs’ rather than ‘Ms’). Attach your draft email to this section of the portfolio. Attach: Draft email to client ☒

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BSBTWK501 Project Portfolio

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