Chapter 3 1.
Define the concept of "emotional intelligence." How does a high level of emotional intelligence help managers? The capacity to recognize and regulate one's own moods and emotions, as well as the moods and emotions of others, is referred to as emotional intelligence. Managers
with a high level of emotional intelligence are more likely to understand how and why they are feeling, and they are better equipped to regulate their feelings. When managers encounter difficult sentiments and emotions such as fear or worry, emotional intelligence allows them to understand why and control these feelings so that they do not interfere with efficient decision making. Managers may use emotional intelligence to assist them execute important jobs such as leader and liaison. Understanding how your subordinates feel, why they feel that way, and how to manage those feelings is critical to forming strong interpersonal ties with them. 2.
Explain the ASA Model.
Personal characteristics of the founder played an important part in the formation of organizational culture. A well-known management researcher, Benjamin Schneider, devised a model that helps explain the importance that founders' personal traits have in developing organizational culture. The attraction-selection-attrition (ASA) paradigm proposes that when entrepreneurs hire employees for their new enterprises, they are drawn to and choose individuals with similar personalities to their own. These personnel
are more likely to remain with the organization. People in the organization tend to have similar personalities as a result of these attraction, selection, and attrition processes, and the dominant personality profile of organizational members influences and shapes organizational culture. 3. What is organizational culture? People who belong to the same organization tend to have particular beliefs and ideals, which cause them to act in similar ways. The common set of beliefs, expectations, values, conventions, and work routines that impact how members of an organization connect to one another and work together to achieve organizational goals is referred to as organizational culture. The organizational culture represents the various
ways in which organizational members execute their tasks and interact with others both inside and outside the organization. A strong organizational culture emerges when people share a strong commitment to cultural values, beliefs, and rituals and use these to achieve their goals.
