Assignment 5

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 3 TABLE OF CONTENTS This is an interactive table of contents. If you are viewing this document in Acrobat, clicking on a heading will transfer you to that page. If you have this document open in Word, you will need to hold down the Control key while clicking for this to work. I NSTRUCTIONS ........................................................................................................... 4 W HAT IS C OMPETENCY -B ASED A SSESSMENT ....................................................... 5 T HE B ASIC P RINCIPLES OF A SSESSING N ATIONALLY R ECOGNISED T RAINING 6 T HE D IMENSIONS OF C OMPETENCY ....................................................................... 7 R EASONABLE A DJUSTMENT ...................................................................................... 8 T HE U NITS OF C OMPETENCY ................................................................................ 10 C ONTEXT FOR A SSESSMENT .................................................................................. 10 A SSESSMENT R EQUIREMENTS .............................................................................. 11 A SSESSMENT M ETHODS ........................................................................................ 12 R ESOURCES R EQUIRED FOR A SSESSMENT .......................................................... 13 A SSESSMENT W ORKBOOK C OVER S HEET ........................................................... 14 K NOWLEDGE A SSESSMENT .................................................................................... 15 Part 1: Supporting carers and families ............................................................ 15 Part 2: Providing home and community support services ............................... 27 C ASE S TUDY ............................................................................................................. 30 Instructions to Assessor ................................................................................... 30 Instructions to Candidate ................................................................................ 30 Introduction to Case Study .............................................................................. 31 Scenario 1: Charles Darwin comes home ...................................................................................................... 32 Scenario 2: Lisa struggles ............................................................................................................................. 35 W ORKBOOK C HECKLIST ........................................................................................ 38

THE BASIC PRINCIPLES OF ASSESSING NATIONALLY RECOGNISED TRAINING Assessment Workbook 5 6 Version No. 1.4 Produced 27 April 2018 Definition of Competency Assessment in this context can be defined as:  The fair, valid, reliable and flexible gathering and recording of evidence to support thejudgement on whether competence has been achieved. Skills and knowledge (developed either in a structured learning situation, at work, or in some other context) are assessed against national standards of competence required by industry, rather than compared with the skills and knowledge of other learners. Developing and conducting assessment, in an Australian vocational education and training context, is founded on a number of basic conventions: The principles of assessment  Assessment must be valid • Assessment must include the full range of skills and knowledge needed to demonstrate competency. • Assessment must include the combination of knowledge and skills with their practical application. • Assessment, where possible, must include judgements based on evidence drawn from a number of occasions and across a number of contexts.  Assessment must be reliable • Assessment must be reliable and must be regularly reviewed to ensure that assessors are making decisions in a consistent manner. • Assessors must be trained in national competency standards for assessors to ensure reliability.  Assessment must be flexible • Assessment, where possible, must cover both the on and off- the-job components of training within a course. • Assessment must provide for the recognition of knowledge, skills and attitudes regardless of how they have been acquired. • Assessment must be made accessible to learners through a variety of delivery modes so they can proceed through

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 9 3. Contingency management skills 4. Job or role environment skills

Assessment Workbook 5 12 Version No. 1.4 Produced 27 April 2018 THE UNITS OF COMPETENCY The units of competency specify the standards of performance required in the workplace. This assessment addresses the following unit(s) of competency from CHC33015 Certificate III in Individual Support: CHCCCS025 Support Relationships with Carers and Families 1. Include carers and family members as part of the support team 2. Assess and respond to changes in the care relationship 3. Monitor and promote carer rights, health and well-being CHCHCS001 Provide Home and Community Support Services 1. Determine requirements of individual plan 2. Establish relationship in the home 3. Operate respectfully in the home 4. Complete reporting and documentation For complete copies of the above units of competency: Download them from the TGA website: www.training.gov.au CONTEXT FOR ASSESSMENT To complete the assessments in this workbook, students need to have access to their learning materials and the internet. The Knowledge Assessment and Case Study may be completed wholly at the student’s home or chosen place of study.

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 15 Workbook

Assessment Workbook 5 18 Version No. 1.4 Produced 27 April 2018 Name: Signature: Date:

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 21

Assessment Workbook 5 22 Version No. 1.4 Produced 27 April 2018 5. Which of the following are rights of family and friends acting as carers for a person with support needs? Select the two (2) best answers. ☐ a) Carers have the right to comprehensive information, education, training and support to facilitate the understanding, advocacy and care of those you care for. ☐ b) Family members have the right to receive payment from the government for caring for a person with support needs. ☐ c) Carers have the right to seek further opinions regarding the diagnosis and care of the person with support needs, on behalf of the person they are carerfor. ☐ d) Carers have the right to make financial and medical decisions for the person with support needs. 6. Which of the following are responsibilities of family and friends acting as carers for a person with support needs? Select the two (2) best answers. ☐ a) It is the responsibility of the carers to obtain appropriate professional assistance in providing care and treatment for the person with care and support needs. ☐ b) It is the responsibility of the carers to ensure the privacy and confidentiality of the person with care and support needs. ☐ c) It is the responsibility of the carers to inform the immediate community about the limitations of the person with care and support needs. ☐ d) It is the responsibility of the carers to provide financial advice to the person with care and support needs.

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 23 7. Which of the following describe the rights of a person with care and support needs in a care setting? Select the two (2) best answers. ☐ a) A person with care and support needs has the right to maintain his or her personal independence. ☐ b) It is the right of any person with care and support needs to receive employment from the government ☐ c) It is the right of any person with care and support needs to maintain control over, and to continue making decisions about, the personal aspects of his or her daily life, financial affairs, and possessions. ☐ d) A person with care and support needs has the right to withhold payment for service based on the race, religion or skin colour of the support worker. 8. Which of the following describe the responsibilities of a person with care and support needs in a care setting? Select the two (2) best answers. ☐ a) It is the responsibility of the person with care and support needs to provide financial assistance to their carers as needed. ☐ b) It is the responsibility of the person with care and support needs, as far as they are able, to care for their health and well- being. ☐ c) It is the responsibility of the person with care and support needs, as far as they are able, to develop their care plan without any help from anyone. ☐ d) It is the responsibility of the person with care and support needs to inform their medical practitioner, as far as they are able, about any relevant medical history and state of health.

Assessment Workbook 5 24 Version No. 1.4 Produced 27 April 2018 9. Which of the following describe the rights of an individual support worker in a care setting? Select the three (3) best answers. ☐ a) Individual support workers have the right to protection from discrimination. ☐ b) Individual support workers have the right to refuse clients based on their race, religion, or skin colour. ☐ c) Individual support workers have the right to privacy. ☐ d) Individual support workers have the right to a healthy and safe workplace. ☐ e) Individual support workers have the right to make financial decisions for their client/s with care and support needs. 10. Which of the following are responsibilities of an individual support worker in a care setting? Select the three (3) best answers. ☐ a) Observe and report changes in the client’s health and well-being. ☐ b) Provide financial and legal advice to clients. ☐ c) Work in line with the care plan of the person with care and support needs. ☐ d) Inform the community of the limitations of the person with care and support needs. ☐ e) Provide care and support to clients, including but are not limited to personal care, meal preparation, domestic assistance, etc.

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 25 11. Which of the following best describe the principles of a person- centred practice? Select the three (3) best answers. ☐ a) The person-centred practice ensures the person receiving care fits into available programs offered by care services. ☐ b) The person receiving care is at the centre of the decision-making processes and the design of the support plan. ☐ c) Person-centred practice ensures that the care provided is by a standard care plan. ☐ d) Central to the person-centred practice is a respect for the rights of a person receiving care and their family to make their own choices. ☐ e) In a person-centred practice, the person receiving care and their families are supported to exercise greater choice and control over the services they receive. 12. Which of the following are examples of strength-based practice and active support applied in the care-setting? Select the two (2) best answers. ☐ a) Only providing people with the most significant disabilities ongoing, daily support to minimise or, if possible, eliminate risks for injuries. ☐ b) Ensuring that people with even the most significant disabilities have ongoing, daily support to be engaged in a variety of life activities and opportunities of their choice. ☐ c) Concentrating on the inherent strengths of the care client, utilising their personal strengths to aid recovery and empowerment only. ☐ d) Focusing on the strengths of the client with support needs to minimise support required for carers and individual support workers

Assessment Workbook 5 26 Version No. 1.4 Produced 27 April 2018 13. Describe the following phases of life cycle transitions in the care setting: Engaging formal services Engaging formal services in a care setting involves recognizing the need for professional support, gathering information about available services, assessing the individual's requirements, making informed decisions, coordinating, and integrating services, implementing care plans, monitoring, and making adjustments as needed. This dynamic process ensures a comprehensive and tailored approach to meet the evolving needs of individuals in different phases of the life cycle within a care setting. Client move from home to a supported residential setting Moving a client from home to a supported residential setting involves assessing the need for relocation, planning the move, facilitating the transition, integrating the client into the new setting, providing ongoing support and monitoring, involving family and caregivers, conducting periodic reviews, and planning for the long term. This process aims to ensure a smooth and positive adjustment for the client in their new living environment while maintaining their overall well-being. 14. List three (3) examples of positive aspects of life cycle transitions into the care setting: i. Acknowledging and addressing client and carer anxieties is a positive experience for the client, the carer, and family members. ii. Providing opportunities for active involvement of clients, carers, and family members. iii. Providing opportunities for active involvement of clients, carers, and family members . 15. List three (3) examples of negative aspects of life cycle transitions into the care setting: i. Clients feel the loss of independence, loss of theprevious lifestyle at home, and loss of ability to perform daily activities. ii. Disruption of previous close relationships, limited social interactions with friends and relatives. iii. Disruption of personal routines, hobbies, etc.

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 27 16. Which of the following describes effective strategies to work positively with families, carers, and friends? Select the two (2) best answers. ☐ a) Promoting and supporting contact between the family, carer, and friends with the service. ☐ b) Ensuring the family, carer, and friends perform minimal support tasks for the client. ☐ c) Providing opportunities for families, carers, and families to share interests and meaningful activities together. ☐ d) Not encouraging sharing of feelings about any difficulties and encouraging the families, carers, and friends to express their anxiety. 17. Briefly describe how the following legal and ethical requirements are applied in working with carers and families in the home and community care setting. a) Discrimination In home and community care settings, legal and ethical standards against discrimination require the fair and equal treatment of carers and families. This involves implementing non-discrimination policies, providing training on cultural competence, tailoring care plans to individual needs, ensuring service accessibility, establishing complaint resolution processes, and complying with anti- discrimination laws. These measures aim to create an environment that promotes respect and equitable care for all.

Assessment Workbook 5 28 Version No. 1.4 Produced 27 April 2018 b) Privacy, confidentiality, and disclosure In home and community care, legal and ethical standards regarding privacy, confidentiality, and disclosure involve obtaining informed consent, maintaining secure record-keeping, implementing confidentiality agreements, establishing disclosure protocols, providing communication guidelines, ensuring compliance with privacy laws, and offering continuous training to uphold the privacy and confidentiality rights of carers and families. c) Work role boundaries – responsibilities and limitations guidance: provide one example of responsibility and one example of a limitation Responsibility: Clear Job Descriptions Establishing clear job descriptions for care providers, outlining their responsibilities and roles within the care team. A responsibility could be ensuring the proper administration of medication according to prescribed guidelines. Limitation: Refraining from Medical Diagnoses Recognizing the limitation of care providers in making medical diagnoses, which is typically the responsibility of qualified healthcare professionals. A limitation might be refraining from offering medical diagnoses to carers or families and instead encouraging consultation with a healthcare. d) Codes of Practice and Work Health and Safety Codes of Practice: Following a Code of Practice that emphasizes respect for the dignity and privacy of carers and families, ensuring ethical and considerate care. Work Health and Safety (WHS): Implementing measures to ensure the health and safety of care providers, carers, and families in the home and community care environment. Conducting risk assessments and providing training to care providers on safe lifting techniques to prevent injuries and promote a safe work environment.

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 29 e) Dignity of risk In home and community care, the concept of "dignity of risk" is applied by respecting individuals' rights to make choices, even if they involve potential risks. This involves encouraging informed decision-making, balancing autonomy with safety, ensuring legal compliance, and maintaining transparent communication with carers and families about potential risks associated with individual choices. The goal is to uphold individual autonomy and enhance the quality of life while considering potential risks. f) Duty of care In home and community care, the duty of care is applied by prioritizing the safety and well-being of individuals. This involves assessing and mitigating risks, adhering to professional standards, maintaining open communication with carers and families, ensuring legal compliance, and documenting care to demonstrate due diligence. The goal is to create a safe and supportive environment while fostering trust among all involved parties. g) Work Health and Safety In home and community care, legal and ethical requirements for Work Health and Safety (WHS) involve assessing and preventing potential risks, providing safety training for caregivers, ensuring proper equipment and environment, complying with standards, preparing for emergencies, and fostering open communication. The focus is on creating a secure and healthy caregiving environment for both caregivers and individuals receiving care.

Assessment Workbook 5 30 Version No. 1.4 Produced 27 April 2018 18. Briefly describe stereotypes, false beliefs and myths associated with caring, and how these affect the attitude of carers and individual support workers. List two (2). Stereotypes, false beliefs, and myths associated with caring How these affect the attitude of carers and individual support workers 1. Are helpless 2. Cannot work or are unproductive 1. Do not allow the client opportunities to exercise their dignity of risk 2. Feel burdened by the tasks associated with caring for the client 19. Describe the implications of the following service options to the client’s carers, families, and friends: Community Support Services Services that offer assistance for clients with care and support needs to reside in a setting outside of institutional environments. Residential Care Residential Care has varied implications for carers, families, and friends. Carers experience relief with reduced responsibilities and professional support. Families may undergo emotional adjustments but can stay involved in the client's life. Logistical and financial considerations, such as costs and adjustments to routines, should be addressed. Ensuring the quality of care, maintaining communication with the residential facility, and advocating for the client's rights are crucial for families and friends involved in the decision-making process. Respite These services offer a brief and time-limited respite for families and voluntary caregivers of individuals with care and support requirements. The aim is to help sustain the primary caregiving relationship while ensuring a positive experience for the client with care needs.

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 31 20.Which of the following are potential impacts of the caring role of family, carers, and friends of a person with care and support needs? Select the three (3) best answers. ☐ a) Family members must stop work to care for person with care and support needs. ☐ b) Carers gain knowledge and skills relevant to the care and support required by the client. ☐ c) Families are only able to take care of a family member with care and support needs if they receive subsidy from the government. ☐ d) Close family members and friends work together to provide care and support to the person with care and support needs. ☐ e) Changes in role, relationships, identity, family structure, and dynamics. 21. Briefly explain how the following changes in family patterns and structures will impact on a person with care and support needs. Modern families often have fewer or no children Adult children usually assume the responsibility of caring for their aging parents. However, for elderly couples or individuals with care requirements who do not have children, finding someone willing to take on the role of a caregiver in their later years can be challenging. Modern families start families much later in life than before As the child with care and support needs grows older, the parents will eventually reach a point where they are no longer able to provide care due to aging.

3. Briefly explain where an individual support worker would typically access organisation policies and procedures relevant to risk management practices when the work environment is the client’s home: Assessment Workbook 5 32 Version No. 1.4 Produced 27 April 2018 Part 2: Providing home and community support services 1. Briefly describe legal considerations relevant to basic home fire safety relevant to working in home and community care setting. Legal considerations to relevant basic home fire safety 2. Answer the following questions related to smoke alarm legislation relevant to working in home and community care setting. a) Is it a law for residential properties to have mains powered smoke alarms installed? Since 1 January 1995, smoke alarms have been required in all new homes in South Australia. These alarms must be hard-wired to the 240 volt mains power supply unless the dwelling is not connected to such a supply. They should also be fitted with a back-up battery to provide power in case of a mains power supply failure. b) What is a compliant smoke alarm? (Five two (2) examples of requirements that make a compliant smoke alarm)  Not more than 10 years old at the time of the transfer of ownership or making the dwelling available for rent or hire.  In working order. Support workers can access organization policies on risk management practices in the client's home through policy manuals, training sessions, online portals, guidance from supervisors, and during the induction process. These resources provide essential guidelines for ensuring safety and effective care delivery in a home environment. In home and community care settings, legal considerations for basic fire safety include compliance with building codes, maintaining, and testing fire safety equipment, developing evacuation plans, providing training, ensuring accessibility, documenting safety measures, coordinating with emergency services, and complying with reporting requirements for fire incidents. These measures contribute to a safer environment for residents and

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 33 4. Briefly describe the following policies and programs relevant to the home and community support services. a) Home and community care (HACC ) Provides a range of basic maintenance and home support services so people can continue living independently at home for longer. b) Department of Veterans’ Affairs (DVA) Department of Veterans’ Affairs (DVA), on behalf of the Australian Government, provides assistance to veterans, war widows and eligible dependents with health and other care services. c) Government community care directions The Australian Government offers assistance with a range of home care services. Services include personal care, meals assistance, nursing care and domestic assistance (Home Care Package). There are four (4) levels of home care packages. 1. Level 1 supports people with basic care needs 2. Level 2 supports people with low-level care needs 3. Level 3 supports people with intermediate care needs 4. Level 4 supports people with high-level care needs 5. Briefly describe personal security protocols and equipment relevant to providing home and community support services: Security protocols Verifying client identity, confirming their address, checking appointment details, conducting a pre- service risk assessment, and adhering to equipment manuals. Security equipment Utilizing mobile phones, employing CCTV, wearing proper PPE (enclosed footwear, gloves, plastic aprons), and ensuring vehicle security. 6. Briefly describe how the following models of delivery impact home and community support services: a) Person-centred practice Person-centered practice in home and community support services prioritizes individual needs and preferences, empowering people to actively

Assessment Workbook 5 34 Version No. 1.4 Produced 27 April 2018 participate in their care decisions. It tailors care plans, enhances communication, and fosters a holistic and flexible approach, ultimately promoting positive care experiences and improving overall well-being. b) Consumer-directed care Consumer-directed care transforms home and community support services by empowering individuals to make decisions about their care, creating personalized care plans, offering flexibility in service delivery, and enhancing overall autonomy and quality of life. This approach promotes collaboration, accountability, and innovation in care provision.

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 35 7. Give an example of practices and/or activities that demonstrate empowerment and disempowerment in the home and community support setting and explain how this impacts the client. a) Empowerment  Ensuring the client’s dignity of risk while maintaining duty of care.  Ensuring the client is provided with the opportunity to make decisions for themselves.  Ensuring the client maintains independence. b) Disempowerment  Limiting the client’s activities to minimise risks for injuries.  Making decisions for the client/not considering the client’s needs and preferences.  Doing everything for the client. 8. List indicators of the following different types of abuse and/or neglect. List one example of an indicator of abuse for each type listed below: a) Physical Facial, head, and neck bruising or injuries. b) Sexual Sexual act described by the client. c) Psychological Weight loss or gain. d) Emotional Feelings of worthlessness about life and self; extremely low self-esteem self-abuse or self-destructive behavior. e) Financial Restricted access to or no control over personal funds or bank accounts.

Assessment Workbook 5 36 Version No. 1.4 Produced 27 April 2018 CASE STUDY Instructions to Assessor This assessment supports the industry requirement of supporting and empowering people with care and support needs. In real life, individual support workers in both the residential care and home and community care settings will be required to meet personal needs of their clients, facilitate their empowerment, and provide support to people with care needs, as well as encounter problems and issues along the way. This assessment will demonstrate the candidate’s problem-solving abilities in such situations. Instructions to Candidate These case studies are hypothetical situations which will not require you to have access to a workplace, although your past and present workplace experiences may help with the responses you provide. You will be expected to encounter similar situations to these in the future as you work in the home and community care settings. In real life, support workers in the home and community care settings will be required to meet personal needs of their clients, facilitate their empowerment, and provide support to people living with care needs, as well as encounter problems and issues along the way. This assessment will allow you to demonstrate your problem- solving skills in such situations.

For this part of the assessment, you will be taking the role of an individual support worker at the home a Lotus Compassionate Care is an organisation that provides services in disability support, home and co You can find out more about Lotus Compassionate Care by visiting their website. Click on their logo be logo below) (username: newusername password: newpassword) As per your role as a home and community individual support worker, you directly report to Rachel Allcot, the Manager at Lotus Compassionate Care. This assessment contains a number of tasks that you need to complete based on the given scenarios. You are required to complete ALL tasks included in this case study. Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 37 Introduction to Case Study

1. Consider the scenario provided above. What is the importance of Lisa’s role in providing care and support for Charles? Assessment Workbook 5 38 Version No. 1.4 Produced 27 April 2018 Scenario 1: Charles Darwin comes home Charles Darwin is a 47- year-old male client of Lotus Compassionate Care’s Home and Community Support Services. Charles is partially blind and paraplegic. Charles was able to see and walk two (2) months ago before he was involved in an accident. He has just been allowed to go home after a 2-month confinement in the hospital. Charles lives in a two-storey apartment with his wife, Lisa. As they anticipate that Charles will need to adjust to his current condition, Charles and Lisa decided to avail Lotus Compassionate Care’s home and community support services. Lisa is a small lady and is unable to safely assist Charles transferring from his wheelchair to the bed, from the wheelchair to the toilet, etc. Lisa is an administrative supervisor and used to work at an office every day from 9AM to 5PM. However, since the accident, Lisa has reduced her work hours to 10am to 2PM so she can be at home to assist with Charles’s morning personal care needs like showering and preparing evening meals. Lisa also ensures meals are prepared for during the day for Charles and placed in the fridge before she leaves for work. Charles and Lisa have arranged for Lotus Compassionate Care to send home care assistance Mondays through Fridays to assist with showering in the morning, and community access such as a visit to the physiotherapy and some cleaning. Charles was an IT manager and has stopped working since the accident. This is the first time Charles has stopped working since he was 16 years old.

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 39 Lisa's role in caring for Charles is crucial as she assists with his morning personal care, ensures meal preparation and planning, contributes to the safety of transferring and mobility, provides emotional support, coordinates with home care assistance, maintains a sense of normalcy, adapts to new roles, and ensures continuity in care. Her commitment is essential for Charles's recovery and overall well-being.

Assessment Workbook 5 40 Version No. 1.4 Produced 27 April 2018 2. Based on the information provided by Lisa, identify relevant knowledge and skills that she may have that can complement your role as an individual support worker providing support to her and Charles. Guidance : List one (1) example of knowledge and one (1) example of a skill that Lisa may have that can complement how you deliver support services to her and Charles. a) Knowledge: Administrative Processes: Lisa's understanding of administrative processes can assist in managing appointments, coordinating care services, and facilitating effective communication b) Skill: Time Management: Lisa's effective time management skills enable efficient coordination of care services, ensuring timely assistance for Charles's needs. 3. Give two (2) examples of potential risks of change to the care relationship between Lisa and Charles brought about by the situation. Guidance: Provide two (2) examples of potential risks (one potential physical harm, and one potential psychological harm). a) Potential physical harm Injury During Transfers: The size difference between Lisa and Charles, combined with his paraplegic condition, poses a risk of physical harm during transfers if proper assistance or equipment is not used. b) Potential psychological harm Emotional Strain and Adjustment: The significant change in Charles's health and the shift in their caregiving routine may lead to psychological strain and adjustment issues, posing a risk to their mental well-being.

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 41 4. Give two (2) examples of issues that may impact on the physical and emotional health and well-being of Lisa, and explain how you would respond to these issues. Issue s How to respond to these issues a) Impacting physical health and well-being of Lisa Physical Strain and Caregiver Burnout: Lisa's increased caregiving responsibilities may lead to physical strain and potential burnout, impacting her overall well- being. As an individual support worker, I would assess and adjust the care plan, introduce assistive devices, arrange respite care, provide education on proper body mechanics, and maintain regular communication to monitor and address any signs of stress, ensuring Lisa's physical health and well-being are safeguarded. b) Impacting emotional health and well-being of Lisa Emotional Stress and Overwhelm: The changes in Charles's health and Lisa's increased caregiving responsibilities may lead to emotional stress for Lisa. To address this, I would maintain open communication, provide educational resources, plan for regular respite care, encourage social support, and conduct regular check-ins to monitor Lisa's emotional well- being and prevent burnout.

Charles has been having a hard time adjusting to his new condition. Charles has always been a very indepen He’s become very irritable and impatient. Lisa used to make sure that she is home before the individual support worker leaves their home at 2:00PM. Assessment Workbook 5 42 Version No. 1.4 Produced 27 April 2018 Scenario 2: Lisa struggles 1. Consider the scenario provided above. Lisa has confided with you that she is struggling to cope with the challenges of caring for a partially blind and paraplegic husband while trying to stay on top of her work. Search for relevant carer support services that you could recommend to Lisa. List two (2). 1. Carer Gateway is a national Australian service providing counseling, peer support, and information on respite care for carers. It can be accessed online or through a helpline. 2. Check if Lotus Compassionate Care has support groups for carers, providing a platform for shared experiences and emotional support.

3. Charles has unpredictable changes in his behaviour. When he is having a particularly bad day, he prefers not to engage in any activities, not engage in conversation and be left alone. These mood variations often result in arguments between Charles and Lisa. Because of this, Lisa has been frequently staying late at work to avoid Charles. How will you respond to these unpredictable problems related to the care relationships between you, Charles and Lisa? Guidance: Provide a strengths-based solution. Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 43 2. How will you respond to the routine problems encountered by Lisa as she provides care and support to Charles? Guidance: Based on the provided scenario, provide a specific example of these routine problems and a corresponding strengths-based solution. Example of Routine Problem: Late Work Hours Affecting Support Routine: Lisa's extended work hours are becoming a routine issue, potentially impacting the consistency of support for Charles from the individual support worker. corresponding strengths-based solution: Improve Communication and Flexibility  Promote open communication between Lisa and the support worker.  Explore flexible scheduling or alternative arrangements to ensure Charles receives consistent support while accommodating Lisa's work commitments. Individualized Care and Communication:  Make a report to the supervisor and get opinion for the changes observed in Charles behavior.  Foster a strengths-based approach by acknowledging Charles's independence and preferences.  Establish open communication channels to understand Charles's needs and preferences on challenging days.  Collaborate with Lisa to develop a flexible care plan that accommodates Charles's mood variations, allowing him space when needed while ensuring consistent and supportive care.

5. One Monday, you arrived at their residence and noted that dirty dishes were left in the sink, spoiled takeout food is left on the table, dirty clothes are on the floor, and the bed has not been made. Charles also had a bruise on his shin which he explained he got after falling from his chair while trying to go to the toilet by himself. Lisa has already left for work. After much consideration, you’ve concluded that Charles is experiencing neglect and abuse from his wife. Using the form below, report your observations to your supervisor. Abuse Form Guidance: once completed, save the document using filename Assessment Workbook 5 44 Version No. 1.4 Produced 27 April 2018 4. One month into their service, you noticed that Lisa and Charles barely talk anymore. Lately, Lisa has been rushing to get to work in the morning and returning home late. It is becoming very apparent that Lisa’s behaviour towards Charles is causing him emotional and psychological distress. On one of your days off, you saw Lisa with another man kissing him passionately. How will you respond to this situation? Guidance: Consider ethical dilemmas, behaviours of concern, possible abuse and/or neglect involved in the scenario, and how to respond to such cases in accordance with relevant policies and procedures.  Document and Report: Follow established policies and procedures for documenting observations and reporting concerns to the appropriate authorities within Lotus Compassionate Care.  Advocate for Charles: Advocate for Charles's well-being by bringing the observed distress to the attention of Lotus Compassionate Care management and relevant support services.  Facilitate Communication: Encourage open communication between all parties involved to understand the dynamics and explore possible resolutions.  assessment of Care Plan: Collaborate with Lotus Compassionate Care to reassess the care plan, ensuring it aligns with Charles's current needs and emotional well-being.  Seek Supervision and Guidance: Seek supervision and guidance from Lotus Compassionate Care's management or designated support channels to navigate the ethical complexities of the situation.

Assessment Workbook 5 Version No. 1.4 Produced 27 April 2018 45 WORKBOOK CHECKLIST When you have completed assessing the assessment workbook, review the candidate’s submission against the checklist below:  The candidate has completed all the assessments in the workbook and has submitted all of the required evidence:  Knowledge Assessment  Part 1 – Supporting carers and families  Part 2 – Providing home and community support services  Case Study  Scenario 1: Charles Darwin comes home  Written Questions  Scenario 2: Lisa Struggles  Written Questions  Abuse form IMPORTANT REMINDER Candidates must achieve a satisfactory result to ALL assessment tasks to be awarded COMPETENT for the units relevant to this cluster. To award the candidate competent in the units relevant to this subject, the candidate must successfully complete all the requirements listed above according to the prescribed benchmarks. End of Document