MBA 699 - Quiz 8-2

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Southern New Hampshire University *

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699

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Management

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Feb 20, 2024

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Uploaded by ChancellorQuetzalPerson607

Which of the following can be possible sources of complacency? Select all that apply. Question options: Overall high-performance standard Absence of visible crisis Lack of sufficient performance feedback from external sources Organizational structure with narrow functional goals Lack of visible resources Hide question 1 feedback Absence of visible crisis, lack of sufficient performance feedback from external sources, and organizational stru narrow functional goals can be possible sources of complacency. on 2 1.5 / 1.5 points Which of the following are the ways to raise the urgency level in an organization? Select all that apply. Question options: Making people accountable for performance Stopping the spread of data related to financial performance Insisting that employees talk to unsatisfied customers Removing productivity targets Allowing a financial loss Hide question 2 feedback Creating a crisis by allowing financial loss, insisting that employees talk to unsatisfied customers or unhappy su making people accountable for performance help raise the urgency level in an organization. 1.5 / 1.5 points Providing training to the employees, making structure compatible with the vision, and aligning information and personnel systems to the vision are parts of which step of Kotter's change model? Select one.

Question options: Establishing a sense of urgency Generating short-term wins Communicating the change vision Empowering employees for broad-based action Hide question 3 feedback These are parts of empowering employees for broad-based action. on 4 1.5 / 1.5 points Which of the following are the key elements in the effective communication of vision? Select all that apply. Question options: One-way communication Multiple forums Inconsistency Repetition Simplicity Hide question 4 feedback The key elements in the effective communication of vision are: all jargon must be eliminated (simplicity); ideas in deeply only after they have been heard many times (so repetition is important, too); and it must be commun multiple forums. on 5 1.5 / 1.5 points How can you build a coalition that can make change happen? Select all that apply. By finding the right people By leadership exchanges By creating trust By developing a common goal By changing KPIs

Hide question 5 feedback Finding the right people, creating trust, and developing a common goal help in building a coalition happen. Question options: on 6 0 / 1.5 points Which of these steps in Kotter's change model helps clear the decks of expensive and time- consuming clutter? Select one. Question options: Establishing a sense of urgency Developing a vision and strategy General short-term wins Creating the guiding coalition Hide question 6 feedback With clarity of direction and vision, expensive projects can be identified and terminated. on 7 0 / 1.5 points What three primary purposes does a good vision serve in a change process? Select all that apply. Question options: It empowers employees in various ways. It motivates people to take action. It clarifies the general direction for change. It helps in clear communication among team members. It helps coordinate the actions of different people. Hide question 7 feedback A good vision clarifies the general direction for change, motivates people to take action, and helps coordinate of different people. on 8 1.5 / 1.5 points Which is the seventh step in Kotter's change model? Select one.

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Question options: Consolidating gains and producing more change Establishing a sense of urgency Anchoring new approaches in the culture Developing a vision and strategy Hide question 8 feedback Consolidating gains and producing more change is the seventh step in Kotter's change model. on 9 1.5 / 1.5 points What are the four key characteristics essential to an effective guiding coalition? Select one. Question options: Position power, expertise, credibility, and leadership Position power, expertise, opportunity, and leadership Authority, expertise, credibility, and leadership Position power, expertise, credibility, and brand Hide question 9 feedback Position power, expertise, credibility, and leadership are the four key characteristics essential to an effective gu coalition. on 10 1.5 / 1.5 points What are the characteristics of an effective vision? Select all that apply. Focused Communicable Feasible Rigid Robust Hide An effective vision is realistic (feasible), clear enough to provide guidance in decision making successfully explained within five minutes (communicable).question 10 feedback

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