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ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY <University> By <Your Name> <Date> <Lecturer’s Name and Course Number> Abstract: <Your Name> 2023 Page 1 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY This study investigates the life-changing effects of a COVID-19 pandemic crucible experience at CG United Insurance Ltd. The cancellation of a scheduled kiosk launch forced a reassessment of leadership tactics, which resulted in a significant change in both personal and professional beliefs. The study explores how self-leadership has evolved, how perceptions of leadership have evolved, and how people have discovered and developed talents and abilities in the face of difficulty. The part that was hardest to explain was the critical analysis of how the Crucible experience affected preconceptions about leadership. It needed close reflection on how my perceptions changed over time. On the other hand, recounting the specifics of the crucible experience itself was the simplest because it was a recent, vivid event that made an impression. Introduction Problem Identification: Early in the COVID-19 pandemic, a crucible event occurred for me in my capacity as Technical Manager at CG United Insurance Ltd. in Guyana, South America. The business had to face the hard reality of the ongoing global crisis as it prepared to build a new kiosk at the Movietown location in January 2020. This unanticipated difficulty turned into a turning point that required a reassessment of leadership techniques and individual fortitude. As its name implies, a reflective report synthesises a student's critical views and viewpoints on a topic. Personal stories are important in introspective writing but discouraged in academic writing. This research aims to give a self-reflective narrative. The case study focuses on a difficult situation in which I had the opportunity to exhibit my leadership abilities by providing responses to a series of questions. According to Bennis and Thomas (2002), a crucible experience is a life-altering event that causes a transformation in an individual's sense of <Your Name> 2023 Page 2 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY themselves. Everyone has to contend with challenges, but very few people have the fortitude and cunning to triumph over them. "leaders" are those in positions of authority. A "crucible moment" is an event or situation that compels a person to examine who they are and what place they play in the world at that point in time. In trying times like these, our resiliency is put to the test. People tend to display their endurance when they are faced with challenging conditions. since of this, I refer to these life-altering experiences as "crucibles," since they have the potential to either make or destroy a person's character. The capacity to handle difficult conditions, or crucibles, is crucial to long-term success. Resilience is the ability to recover, adapt, and grow from adversity. This report examines the author's life-changing incident and its effects. Leaders and their organisations depend on their responses at critical occasions (Cuandra, 2022). Leaders may adapt to changing situations or revert to ineffective, reactive ways. Questions: 1. What was a “crucible” experience or event you faced and how did it change or transform you? (provide background and context)? My career was drastically altered when I had to make a decision about how to run our office during a conference. As the office manager of the Guyanese educational organization that planned trips for international students, I faced numerous challenges. The academic resources of the college are available to students studying overseas (Damayanti, 2023). In order to accommodate overseas students, a branch was established in Accra, Guyana. As the government attempted to close the office, the issue affected all eight members of the team. Consequently, until all systems were restored, the situation was dire. The issues I have now are related to my personal life because I have to work remotely. I immediately contacted top executives for <Your Name> 2023 Page 3 of 17
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ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY temporary remote employment. We saved a lot on office rent when we weren't required to pay. I immediately contacted college administrations to collaborate on our online enrollment initiative. The entire team was upset by this phrase. As a Guyanese institution, we were considering labour cutbacks due to COVID-19. However, their online curriculum's high enrollment led to enormous financial advantages (Ginting, 2022). I deliberately chose a fresh method at the beginning, taking advantage of the occasion. Our organisation undertook many major changes, including remote contact centre operation, which was viable. The most efficient way to reimagine our company processes was my first goal. Despite the problems, I was able to see alternative outcomes for the company as a leader. The global and firm-level solutions to this dilemma are questionable. Axis adjustment. Government reaction may determine geopolitical, technical, cultural, or economic problem classification. As a leader, I employed strategic thinking to prepare my team for success in all situations, rather than focusing on idealistic outcomes. I can manipulate the system to get a better outcome. 2. What was the impact of this experience on your personality, values and beliefs (i.e., adopted; modified; altered/changed, etc.)? I build resilience by acknowledging the myriad challenges people encounter, such as remote work, homeschooling, and helping less fortunate friends and family. The ability to recover and adapt from hardship is resilience. Mature people may endure various hardships, boosting their resilience. The widespread spread of COVID-19 has caused many people great suffering. Resilience helps people overcome obstacles and progress. However, resilience emerges gradually via our genetics and life experiences. <Your Name> 2023 Page 4 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY Several variables explain people's diverse attitudes to hardships like the COVID-19 pandemic. I see resilience as a scale or seesaw, where negative events lower the equilibrium and contribute to negative results, while positive ones raise it.My tendency to explore, intellectual curiosity, creative inventiveness, and emotional reactions show my openness to experience.This might contain genuine curiosity about the world and a cautious and avoidant approach to life's events. There is no evidence linking family distress and unhappiness to receptivity to new experiences. Due to an overwhelming amount of information, gossip, and erroneous facts, people may feel disorganised and unsure. Due of my broad knowledge of the COVID-19 pandemic, I occasionally feel stress, worry, dread, sadness, and loneliness. However, I keep reminding myself that the current situation and its obstacles will pass. Being careful about finding positives amid adversity is crucial. I no longer had to get up early to handle morning traffic hour due to the COVID-19 epidemic. Vehicle congestion, traffic-related incidents, and air pollution have decreased due to the COVID-19 epidemic. These findings have improved the environment and reduced cardiac incidents. Crime has decreased and expenditures have decreased in most locations. Many positive effects helped me relax and handle stress. I have successfully integrated public health guidelines and adjusted to the COVID-19 issue due to my openness to new ideas and strong dedication to individual responsibility. During the worldwide pandemic, I prioritised my health and changed my diet and exercise routine. Many tried to improve their cognitive, emotive, and intellectual abilities by trying new things or joining a varied online community. However, mental health and satisfaction declined significantly (Ginting, 2022). This statement makes sense given our recent changes. My personal traits affect my well-being most. Conscientious, agreeable, and extroverted people are more likely to be happy. Personality changes during an individual's life may help them develop and overcome daily challenges. This <Your Name> 2023 Page 5 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY means that life events and knowledge shape our identity and growth. Confidence, self-control, and emotional stability tend to improve with age. 3. What was the impact of this event on your self-leadership? In order to effectively navigate the challenges posed by the ongoing epidemic, it is imperative for leaders in both organisational and commercial contexts to adopt novel approaches. I have come to the realisation that the evaluation of a leader's character might be based on their response to challenging circumstances. Hence, in my capacity as a leader, I successfully incorporated this issue by using an innovative methodology. Fleming (2019) asserts that leadership in the "new normal" setting is characterized by a focus on a number of factors, including people, human resources, mentoring, education, and mental health. In this situation, a leader is defined as someone who fosters growth in leadership abilities and does not follow a hierarchical structure. The report also emphasizes how critical it is to create a creative climate, encourage open communication, and maintain a safe and courteous work environment. Trust is seen as a crucial element, which can be nurtured through practises such as sharing, teamwork, embracing equality, diversity, flexibility, and tolerance. Furthermore, the researcher underscores the significance of having a clear vision and demonstrating unwavering commitment towards that vision. Lastly, it emphasises the role of talent, technology, and innovation in this new normal leadership paradigm. According to Caulfield (2023), self-leadership may be defined as the ability to effectively guide one's own cognitive processes and behaviours in order to achieve a desired objective or outcome. As new knowledge becomes available, the circumstances undergo changes. One of my employees expressed significant concern with the perceived loss of control experienced at the <Your Name> 2023 Page 6 of 17
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ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY onset of the COVID-19 pandemic, which subsequently hindered our collaborative efforts. The individual had a sense of powerlessness and distress as they were unable to prevent the situation from unfolding. I recommend that he maintains composure and assures him that the matter will naturally settle over a period of time. I provided him the reassurance that, similar to past global crises, the current one would ultimately come to a conclusion. The current period of uncertainty has resulted in the widespread occurrence of this particular experience among several individuals. One possible course of action is to actively engage in various strategies and efforts aimed at regaining control in response to the given circumstances ( Hanggarjita, 2022) . Alternatively, one may choose to adopt a passive approach and refrain from taking any action, acknowledging a state of helplessness induced by the situation. Both of these procedures are unlikely to provide the desired results. Collaboratively, we started the task of arranging his present circumstances, strategically prioritising and highlighting the areas that I might potentially influence. Following the conclusion of each staff meeting, I saw a distinct transformation in the individuals there. Specifically, I noticed a shift from a state of uncertainty and overwhelm to one characterised by clarity, resolve, and the formulation of strategic plans. Through the acquisition of self-leadership skills, I am empowered to effectuate change in areas under my control and direct my efforts towards enhancing aspects outside my immediate influence. The activities of the organisation and their relevance to the current context are of personal interest to me. At now, it is prudent for me to concentrate my efforts in areas that will yield the most influence in safeguarding both my own well-being and that of my team. I shall maintain composure and continue to diligently engage in my tasks, while it is advisable for you to direct your attention towards your own designated sphere of duty. As a collective, our ability to achieve a shared objective is enhanced when we maintain a state of composure and self-regulation. <Your Name> 2023 Page 7 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY 4. How did this event change your assumptions about leadership? One of the underlying assumptions is that individuals possess the capability and engage in remote work; yet, this proposition does not hold universally across all sectors. Certain occupations possess a level of specialisation that renders them unsuitable for remote execution using online platforms. Businesses often exhibit resistance to change due to a prevailing mindset characterised by adherence to established practises and a reluctance to deviate from customary procedures. Prior to the onset of the pandemic, there was the potential for several occupations to be performed in a distant manner. Consequently, when the opportunity arose, those in positions of power would express their approval by stating, "Indeed, this is advantageous." Nevertheless, it is not intended for you. This item lacks use for our purposes. With the present crisis being imposed on all enterprises, it is plausible to anticipate a shift in mindset. For example, face-to- face encounters are often seen in the logistics industry (Iglesias, 2023). The nature of the work entails significant physical exertion. As an example, a driver is required to go inside a facility and present a purchase order to a security officer stationed at a gate. They are fulfilling a significant role. Given the exponential growth of the epidemic, government authorities are already contemplating strategies to ensure the safety of the populace. In what ways may procedures be enhanced to provide automated entry for drivers upon arrival at a facility, hence eliminating the need for any spoken communication? One potential avenue for implementing contactless payment systems, for example, involves exploring various strategies and approaches. The notion that successful cooperation requires just in-person interaction has been discredited. Employees are encouraged to use several social media platforms, including Facebook, WhatsApp, and Skype, as means of maintaining digital communication and connection with their colleagues. Several assumptions about the most effective type of cooperation are now being <Your Name> 2023 Page 8 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY questioned. There exists a considerable amount of divergence on the optimal approach to collaboration and the degree to which it should be implemented. The comparison being made is between face-to-face contact and immediate conversation vs virtual engagement. As a result of the growing range of obligations imposed on individuals, there are instances when it becomes more expedient for them to do a segment of the task, subsequently presenting it to their colleagues, and subsequently awaiting their response. Is it necessary for all individuals to be physically present in a shared location simultaneously in order to make a meaningful contribution? It has long been seen as a prevailing belief that individuals will consistently adhere to punctuality in their job attendance, while maintaining a distinct separation between their personal and professional spheres. Managers who subscribed to this idea held the belief that they could efficiently manage their organisations by engaging in informal interactions with employees inside the office space and communicating their decisions directly to those present (Ihsan, 2023). The current state of affairs indicates a lack of communication of this kind. In contrast, remote work facilitates the use of several communication modalities, such as video conferencing, instant messaging, and electronic mail. With the increasing number of persons having the opportunity to engage in remote work, there is a collective endeavour to effectively manage the responsibilities of both domestic life and professional obligations. Let us consider a hypothetical scenario in which 70% of the team members are consistently present and accessible at any given point in time. It is conceivable that the remaining 30% of individuals are allocating funds to pay the expenses associated with college tuition for their children, who have suddenly returned to live with them (Islam, 2022). The current global health crisis has shown the viability of remote work for a significant number of workers. In the past, it was a prevalent practise for firms to provide telecommuting as a benefit to their employees on a weekly or monthly basis. <Your Name> 2023 Page 9 of 17
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ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY The adoption of remote work will likely become the prevailing practise for several organisations in the foreseeable future. Given the reversal of this assumption, it will be intriguing to see the potential emergence of novel benefits for workers who are granted or encouraged to engage in full-time remote work. 5. What skills and/or strengths did you discover you had and/or did you develop as a result? I have significantly improved my proficiency in engaging in long-distance verbal communication. During the period of lockdown, my active participation in several online meetings and Zoom calls facilitated the development and refinement of my distant communication abilities. This vital technology encompasses not only its technical components but also the process of ideation and design. The lockout contributed to the enhancement of my long-distance coordination abilities. Regarding both my proficiency in the technical aspects of this pivotal technology and my aptitude for engaging with an online audience, there are some areas in which I feel confident. I have acquired the ability to demonstrate more patience and resilience. Every profession has both positive and negative aspects, including periods of high stress and moments of ambiguity (Mardiana, 2022). Professionals have faced significant challenges in demonstrating resilience and patience because to heightened workloads, limited resources, and frequent team restructuring resulting from the worldwide pandemic (Suhairi, 2023). There has been a significant improvement in my self-discipline, accountability, and time management skills. Working remotely has both advantages and disadvantages, despite its apparent merits, such as the elimination of travel time. The transition to full-time remote work, particularly for workers who are required to work in isolation for extended periods, might provide challenges for some individuals (Purnama, 2023). <Your Name> 2023 Page 10 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY Having experienced the COVID-19 pandemic in the company of individuals who consistently shown kindness and thoughtfulness, I have developed a heightened inclination towards empathy and respect.In contemporary times, there is an increasing expectation among employees for their bosses to exhibit heightened levels of sensitivity and empathy. Professionals across various hierarchies have been diligently refining their aptitude in demonstrating courtesy and empathy, given the shared but distinct challenges that we are collectively encountering. The concept of emotional intelligence has been proposed as a fundamental characteristic of leaders who are successful in their roles (Goleman, 2019). The ability to demonstrate empathy and exhibit respect for others, often referred to as emotional intelligence, is becoming seen as an essential competency for achieving success in contemporary society. The current hard circumstances and the shift to virtual interactions have likely contributed to the development of heightened intuition and deeper contemplation on the emotions of others by many individuals. Although the acquisition of this skill may not be as straightforward as some individuals may seem, it is nevertheless possible for individuals to develop this aptitude by directing their attention towards areas where they already possess strengths (Putra, 2023). Furthermore, it may be inferred that people are required to have a present-oriented mindset while engaging in interpersonal connections. One should contemplate the potential impact of several factors on group dynamics and the overall quality of collaborative work. These factors include the individual's online reputation, their treatment of others, and the interrelated nature of problems such as time management, stress, and interpersonal connections (Su, 2022). The ability to transition and adjust is of paramount importance during times of crisis. Due to the prevailing era of uncertainty, many adaptations have been implemented universally (Putri, 2022). The workplace necessitated the capacity to adapt and exhibit flexibility in addressing hurdles as a means to stabilise <Your Name> 2023 Page 11 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY organisations and equip teams for operations in an entirely novel market. Quick thinkers and adapters have an advantage in competition (Heifetz, Linsky, & Grashow, 2014). This phenomenon is of significant importance. One of the notable benefits associated with adaptive leadership is in its capacity to provide leaders with the necessary flexibility to modify their approach in response to newly acquired information. 6. What is the leadership style you finally adopted? Currently, I adopt a transformative mindset as a leader. In the face of hardship, proficient leaders have shown their resilience and strength. According to Carr (2016), a transformational leader is characterised by their ability to cultivate a team that is deeply committed to the organization's objective and capable of effectively responding to dynamic and evolving situations. Transformative leaders have the potential to assist organisations in navigating the challenges posed by the COVID-19 pandemic by the implementation of equitable and judicious decision- making processes (Rajput, 2022). Additionally, they can effectively inspire and motivate workers, fostering a sense of enthusiasm and dedication. Furthermore, these leaders may promote intellectual stimulation inside the organisation by encouraging innovative thinking and fostering a culture of creativity. Lastly, they can ensure active employee engagement in the recovery process, therefore facilitating the organization's ability to overcome the adverse effects of the pandemic. Several follower-related traits, such as empowerment, commitment, self- efficacy beliefs, work satisfaction, trust, and motivation, have been seen to undergo changes in the presence of transformational leadership (Carr, 2016). Conclusion: <Your Name> 2023 Page 12 of 17
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ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY This reflective report has delved into the subject of crucible experiences and their significant impact on an individual's character and leadership abilities. The research conducted in this report, as highlighted by Bennis and Thomas (2002), has focused on comprehending the transformative nature of these events via the examination of a specific personal crucible moment. A "crucible moment" refers to a significant and transformative encounter that compels individuals to introspect, reassess their position in society, and reexamine their own identity. The ability of a leader to demonstrate resilience when confronted with challenges and setbacks is a significant determinant of their final achievement. The concept of resilience, which refers to the capacity to recover, adapt to novel situations, and even flourish in the aftermath, has more significance in the context of traumatic experiences. The report underscores the need of using proactive strategies rather than reactive ones, emphasising the significance of leaders' responses at critical moments. This reflective report contributes to the ongoing discourse on the capacity of individuals to endure and adjust by including a personal narrative within the context of leadership and transformative experiences. This serves as a valuable reminder that challenges should not be seen just as inconveniences, but rather as opportunities for personal growth and learning. Leaders who have experienced significant challenges and emerged from them with enhanced resilience, adaptability, and the ability to guide others through the unpredictable circumstances of life are very important to both individuals and organisations. <Your Name> 2023 Page 13 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY Bibliography Carr, R. 2016. Transformational leadership. Henley On Thames: Q Learning. Caulfield, A. 2023. Covid-19: 3 Steps to Self-Leadership in a Crisis. [online] www.linkedin.com. Available at: https:// www.linkedin.com/pulse/covid-19-3-steps-self- leadership-crisis-anne- caulfield/ <Your Name> 2023 Page 14 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY Cuandra, F., Christina, C., Alfinda, F. and Eurico, E., 2022. Analysis of The Implementation of Operational Management at PT Unilever Indonesia Tbk Before, During, and After The Pandemi. American Journal of Current Education and Humanities , 1 (2), pp.64-74. Damayanti, T. and Halimah, N., 2023. ANALYSIS OF FINANCIAL RATIOS TO ASSESS FINANCIAL PERFORMANCE AT PT. UNILEVER INDONESIA TBK. International Journal Multidisciplinary Science , 2 (2), pp.11-18. Fleming, K. and Millar, C. 2019. Leadership capacity in an era of change: the new- normal leader. Journal of Organizational Change Management, 32(3), pp.310–319. doi:https://doi.org/10.1108/jocm-05-2019-492. Ginting, A.B. and Aslami, N., 2022. Policy Analysis of Unilever Indonesia Company Changes in Fulfilling Consumer Needs During the Covid-19 Pandemic. Journal of Indonesian Management (JIM) , 2 (2), pp.379-384. Ginting, A.B., Aisyah, S. and Zulfita, E., 2022. Analisis Strategi Supply Chain Management Dalam Meningkatkan Operasional Perusahaan (Studi Kasus: PT Unilever Indonesia Tbk). JIKEM: Jurnal Ilmu Komputer, Ekonomi Dan Manajemen , 2 (1), pp.1950-1956. Goleman, D. 2019. The emotionally intelligent leader. Boston, Massachusetts: Harvard Business Review Press. Hanggarjita, M.D. and Paksi, A.K., 2022. Peran Unilever Dalam Pemulihan Ekonomi Indonesia Pasca Pandemi. Ganaya: Jurnal Ilmu Sosial dan Humaniora , 5 (3), pp.283-296. Heifetz, R.A., Linsky, M. and Grashow, A. 2014. Adaptive Leadership. Boston Harvard Business Review Press. <Your Name> 2023 Page 15 of 17
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ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY Iglesias, O., Mingione, M., Ind, N. and Markovic, S., 2023. How to build a conscientious corporate brand together with business partners: A case study of Unilever. Industrial Marketing Management , 109 , pp.1-13. Ihsan, N., Firda, D. and Khaddafi, M., 2023. FACTORS INFLUENCING SUCCESS AND FAILURE IN MERGERS AND ACQUISITIONS: A Case Study of PT Unilever Indonesia Tbk. Journal of Accounting Research, Utility Finance and Digital Assets , 1 (5), pp.445-449. Islam, M.D., 2022. Project Apollo Unilever Frontliners Academy . Department of Business and Technology Management (BTM), Islamic University of Technology (IUT), Board Bazar, Gazipur-1704, Bangladesh. Mardiana, S., 2022. Analisis Rasio Likuiditas Dan Rasio Rentabilitas Untuk Menilai Kinerja Keuangan Pada Pt. Unilever Indonesia Tbk. Scientific Journal Of Reflection: Economic, Accounting, Management and Business , 5 (2), pp.291-300. Purnama, I. and Yani, F., 2023. Business Income, Operational Costs, and Production Costs on Net Profit After Tax at PT Unilever Indonesia Tbk Period 2016-2021. Luxury: Landscape of Business Administration , 1 (1), pp.23-32. Putra, J.Y.C., 2023. Analisis Kinerja Keuangan Pada PT. Unilever Indonesia Tbk. COMSERVA , 2 (11), pp.2702-2712. Putri, E.A., Tajriani, A., Syifa, A., Nurrachmawati, N., Rivai, A.A. and Amri, A., 2022. Penerapan fungsi MSDM untuk mengembangkan produktivitas kerja karyawan di lingkungan perusahaan Unilever Indonesia. Insight Management Journal , 2 (3), pp.81-90. <Your Name> 2023 Page 16 of 17
ORGANISATIONAL BEHAVIOR AND GLOBAL STRATEGY Rajput, P., 2022. A Study of Ratio Analysis of Hindustan Unilever Limited (HUL). NOLEGEIN- Journal of Performance Management & Retention Strategies , 5 (2), pp.7-16. Su, Z., Wang, Y. and Zhao, X., 2022, December. How a Low-Carbon Economy Affects Decision- Making and Profit Development in Large Corporations: Case Studies for Unilever and Maersk. In 2022 International Conference on Economics, Smart Finance and Contemporary Trade (ESFCT 2022) (pp. 1243-1249). Atlantis Press. Suhairi, S., Mahfadillah, A., Sahputri, A., Suci, I. and Marivi, I., 2023. ANALISIS STRATEGI PEMASARAN GLOBAL TERHADAP PRODUK REVOLLUZIO (Studi Kasus pada PT. UNILEVER). Bussman Journal: Indonesian Journal of Business and Management , 3 (1), pp.162-172. <Your Name> 2023 Page 17 of 17