3.4
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TAFE Queensland *
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Course
CHCMHS004
Subject
Information Systems
Date
Dec 6, 2023
Type
docx
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1
Uploaded by SargentFog18080
3.4
How would you work collaboratively to identify and address any difficulties the person is
experiencing with other services? Provide an example.
I would work collaboratively to identify the scope and who is involved in the person's care
network and their community of choice. I would make sure we clarify the roles and
responsibilities of the clients care network and determine their potential to positively impact
the life of the person and ensure they are committed. To review the effectiveness of referrals
and services offered during reviews with a client I will use open ended questions and ask
them about their experiences with the services and whether they feel that their needs have
been met. I will also review any feedback or complaints that have been received about the
services and consider any changes that may need to be made to improve the quality of care.
Additionally, I will monitor the client's progress over time and evaluate whether the services
provided have helped them achieve their goals. If there is an issue, I will get all the details
and consent from the client to speak with the service either with them or without. I would
then speak with the service to see if there is a solution to the issue or if possibly a new
service provider will be needed to cater for the client.
Example – My client wants to see a counsellor on a Tuesday at 2pm however the counsellor
they have been using is no longer available at this time The client has been told by the
service provider their appointment time is no longer serviceable and they will need to make
other arrangements. My client has come in very stressed as they have taken it as they can’t
see this counsellor anymore. After listening carefully to my client, I ask them if they are
flexible in moving the time, they advise that they could do Thursday at 3pm or Friday at
11am. I explain that it’s just the Tuesday 2pm slot that is not available and how about we
give the service provider a call to see if they can do Thursday or Friday. We make the call,
and all parties agree with Friday at 11am. The client is relieved and happy. Later on after the
client has left, I call the service provide to discuss maybe wording the letter of notice
differently to not cause the clients anxiety.
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