Review Questions - HMSM Chapter 4 Natalie Atutubo
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Mount Royal University *
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Feb 20, 2024
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11/7/23, 12:01 AM SECURITY AND LOSS PREVENTION MANAGEMENT VTS E-BOOK : Review Questions, Internet Sites 1. What are the three levels of keying that most properties use? emergency, master, guestroom. 2. Why is key/key card control essential to the security of a lodging property? a system of key control is essential to the security of a lodging property. all keys weather metal for conventional locks or plastic for electronic locks should be adequately controlled. most lodging properties uses at least 3 levels of keying weather it is metal keys or plastic key cards. levels are emergency keys(opens all guest rooms even when they are double locked) master keys(all guestrooms and designated areas not double locked) and guestroom keys (only for guestrooms). 3. How do electronic and computer locking systems change the nature of key control? How do these systems reduce the need for re-keying? the ability to change the data on an electronic key card permits a level of control that was never attainable with a metal key system. with today's electronic locking system the access code to a guestroom lock changes after the departure of every guest so that lost key card becomes a minor problem. 4. What are the primary functions of patrolling? Why is patrolling an important part of surveillance? hotel personnel play a central role in watching for trouble and protecting guests and the hotel from loss and unauthorized access. all employees should be trained to watch for suspicious persons or situations. front desk should watch for the doors and elevators and stairways. 5. Who might a hotel deem as unauthorized persons? Why should great care be taken when deciding whether to evict them from the premises? https://bookshelf.vitalsource.com/reader/books/978-1-949324-61-7/epubcfi/6/82[%3Bvnd.vst.idref%3Dvst-e0ed0db7-019e-48ba-8a87-eeca32cc4283]!... 1/3
11/7/23, 12:01 AM SECURITY AND LOSS PREVENTION MANAGEMENT VTS E-BOOK : Review Questions, Internet Sites as determined by management for each particular property should be discouraged from visiting the property but again extreme discretion and tact should be used. 6. What problems can occur with the manufacture of illegal drugs in guestrooms? During the closing decades of the twentieth century, the problem of illegal drug labs began to involve hotels and motels on a large scale, as drug labs were set up in guestrooms to illegally manufacture methamphetamines, a drug known on the street as speed or crank. The introduction of highly toxic and explosive chemicals used in the manufacture of meth creates major health hazards and often leads to damage to the property. one authority notes that the fumes from the cooking process smell like dirty diapers; these fumes may have a long-term effect on the lungs and liver. The greatest danger is the residue left from the manufacturing process. It can cost a property anywhere from $2,000 to $20,000 to clean a guestroom that has been used to house a meth lab. 7. Why might the issuance of a safe-deposit box receipt create problems? there is a limit to a property's liability for the loss of a guests valuables if the property has safe deposit boxes or a safe for the storage of the guest's valuables and the guest is notified of the availability of the safe or safe deposit boxes. 8. What key control and access procedures are typically used for safe-deposit boxes? access control is the most vital of all safe deposit procedures is to prevent unauthorized access. identity of the guest to be established before access. 9. Why is it important to have the lost and found function assigned to only one department? If a guest calls the property either to ask questions about a letter he or she has received concerning a found item or to report a lost item, the call should be directed to lost and found personnel. This helps to avoid giving conflicting information to the caller—it can greatly upset a guest if one employee says a https://bookshelf.vitalsource.com/reader/books/978-1-949324-61-7/epubcfi/6/82[%3Bvnd.vst.idref%3Dvst-e0ed0db7-019e-48ba-8a87-eeca32cc4283]!... 2/3
11/7/23, 12:01 AM SECURITY AND LOSS PREVENTION MANAGEMENT VTS E-BOOK : Review Questions, Internet Sites lost item has been found when it in fact has not, especially if the guest has returned to the property to claim his or her item based on the erroneous information. The employee who takes a call reporting a lost item should ask for all pertinent information, including a description of the item, the area in which it was lost (if known), the date it was lost (if known), and the guest’s name and address. Some properties keep an inquiry log for this information. 10. What are some guest views concerning hotel security measures? Hospitality security professionals invest their careers in the design and management of secure hotels. These professionals identify and evaluate advances in hotel security products and procedures, such as enhancements to electronic lock systems, and implement new products and procedures when appropriate and feasible. When security incidents occur, security professionals reevaluate their security designs and procedures in light of these incidents. Given the highly guest-focused nature of hospitality, it is also important that guest perceptions of various security options be known and considered before security actions are taken. This section summarizes research articles concerning guest perceptions of various aspects of hotel security. readers are encouraged to refer to the original articles (see the endnotes in this section) for more in-depth information as well as a list of further references. https://bookshelf.vitalsource.com/reader/books/978-1-949324-61-7/epubcfi/6/82[%3Bvnd.vst.idref%3Dvst-e0ed0db7-019e-48ba-8a87-eeca32cc4283]!... 3/3
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