Review Questions - HMSM Chapter 6 Natalie Atutubo
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Feb 20, 2024
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11/10/23, 9:19 PM SECURITY AND LOSS PREVENTION MANAGEMENT VTS E-BOOK : Review Questions, Internet Sites 1. What are some of the losses likely to affect a hospitality operation? Natural Disasters, Fires, Leaks, Cyber Security events and vandalism. 2. How can hotels respond to employee theft? Check the claimant's baggage too after checking the staff's lockers and all possible places where the stolen item could have been kept hidden. 3. What can the human resources department do to screen potential employees? review of a candidate's employment application and resume, followed by a telephone interview. 4. What is an exit interview? How can it be useful? An exit interview is a conversation that you have with an employee just before they leave your organization. It gives you an opportunity to ask the right questions in order to find out what an employee's experience was like throughout their employment with you. 5. Should guests be able to make direct 911 calls from the guestroom? Why or why not? An aspect of emergency response is the capability for the guest to call 911 directly from the guestroom. Some properties have considered intercepting such calls and routing them through the hotel's switchboard. However, legal counsel usually will advise against such an action; should there be a delay in relaying an intercepted 911 message, the liability would be considerable. Rather, it is recommended that an effective liaison be developed between the establishment and the police, fire, and emergency medical service units in the community. In such a relationship, the emergency https://bookshelf.vitalsource.com/reader/books/978-1-949324-61-7/epubcfi/6/134[%3Bvnd.vst.idref%3Dvst-dc5ffe9b-e5ae-4bab-a4 cd-4b64fefc075¢]Y . . 1/3
11/10/23, 9:19 PM SECURITY AND LOSS PREVENTION MANAGEMENT VTS E-BOOK : Review Questions, Internet Sites response unit would make a point of contacting the front desk en route to the room from which the 911 call had been made. 6. What security procedures should housekeeping staff follow when cleaning a guestroom? Housekeeping personnel are also an important element in a property’s key control program. Management should consider issuing section master keys— whether metal keys or electronic key cards—to the housekeeping staff that limit the staff's access to only those rooms for which they are responsible. Some properties establish a policy requiring that all master keys be issued and retrieved daily. Security personnel may verify that all keys are secured in a locked cabinet in the housekeeping area. Electronic key cards provide a valuable security advantage, since many systems record whose card was used to enter a room, as well as the time of entry. 7. Why is “division of duties” considered the most important principle of internal control? Division of duties, also referred to as separation of duties and segregation of duties, is the most important principle of internal control. One important way to implement the principle of division of duties would be to keep the custody of assets separate from the recordkeeping or accountability for those assets. In a hotel, cash handling is kept separate from bookkeeping. 8. What steps can hotels take to make swimming pool areas more safe? A property should be aware of all local and state laws and codes relating to such things as fencing off swimming areas, posting clear and concise pool instructions for pool users, employing lifeguards, following appropriate pool construction and maintenance procedures, keeping rescue equipment visible and readily available, posting accurate depth markings, and more. 9. Why are accurate reports and records important to an operation’s overall security/safety program? Employers must ensure the health and safety program is implemented and monitored for effectiveness. Thorough documentation and accurate records are part of that monitoring. https://bookshelf.vitalsource.com/reader/books/978-1-949324-61-7/epubcfi/6/134[%3Bvnd.vst.idref%3Dvst-dc5ffeOb-e5ae-4bab-a4 cd-4b64fefc075¢]Y . .. 2/3
11/10/23, 9:19 PM SECURITY AND LOSS PREVENTION MANAGEMENT VTS E-BOOK : Review Questions, Internet Sites Documentation will also show whether the employer has provided workers with adequate instruction, training and supervision. 10. What actions can a hotel take in response to a problem group that is already on-site? In order to bring a case against the hotel, you must prove that negligent or inadequate security resulted in an incident that caused harm. Mere negligence in security might not be enough to sue the hotel if it has not caused any damages to the guests. https://bookshelf.vitalsource.com/reader/books/978-1-949324-61-7/epubcfi/6/134[%3Bvnd.vst.idref%3Dvst-dc5ffeOb-e5ae-4bab-a4 cd-4b64fefc075¢]Y . .. 3/3
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