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7-3 Project Three Submission: Service Level Agreement Requirement Recommendations
Richard H Billion- Chapman 12/09/2023
In the evolving landscape of digital partnerships, the establishment of agreements between organizations necessitates a robust cybersecurity framework. The situation presented involves Fit-vantage and Helios Health Insurance, where an initial agreement is in place, and the focus is on implementing critical controls outlined in the Service Level Agreement (SLA). This paper addresses the recommendations for implementing Control 4 (Controlled Use of Administrative Privileges), Control 14 (Controlled Access Based on the Need to Know), and Control 17, Section 6 (Train Workforce on Identifying Social Engineering Attacks). These controls play a pivotal role in fortifying the security posture of Fit-vantage against potential threats.
I.
Two sub-controls that address the requirements of the service level agreement.
Control 4 highlights the significance of efficiently managing administrative privileges. To
tackle this issue, Fit-vantage will incorporate two sub-controls: Control 4.1 (Policy) and Control 4.2 (Procedure).
Control 4.1 - Policy
A policy acts as the fundamental basis for regulated administrative access. The Administrative Privileges Policy will provide the principles that govern the allocation and utilization of administrative privileges within Fit-vantage. This policy will establish uniform protocols for the allocation, assessment, and withdrawal of administrative privileges. Fit-vantage ensures a uniform and clear method of controlling administrative rights throughout the organization by applying a policy.
Control 4.2 - Procedure
Procedures offer comprehensive instructions for conducting policy mandates. Fit-vantage
will create a thorough process for evaluating and verifying requests for administrative privileges.
This technique will provide a detailed explanation of the sequential actions required for conducting periodic access checks, implementing dual authorization, and maintaining comprehensive documentation of privilege assignments. The objective is to establish a procedural framework that guarantees the regulated utilization of administrative privileges, hence reducing the potential for unauthorized access or misuse.
Control 14 emphasizes the implementation of restricted access, specifically following the notion of granting the minimum necessary privileges. Fit-vantage will incorporate two sub-
controls: Control 14.1 (Standard) and Control 14.2 (Guideline).
Control 14.1 – Standard
A standard establishes a fundamental level for regulated entry, guaranteeing uniformity throughout the organization. Fit-vantage aims to build a standardized system for Access Control, which will define specific access requirements based on employment roles. This standard will establish the procedure for authorizing access and prioritize the principle of granting minimal privileges, so minimizing the risk of illegal access.
Control 14.2 – Guideline
Guidelines offer adaptable direction for executing standards. Fit-vantage aims to create a comprehensive Guideline for Tailoring Access Control, which will include specific advice for deviating from standard access regulations. This guideline will establish a structure for assessing and authorizing deviations based on distinct business requirements, guaranteeing that regulated entry is in line with organizational prerequisites.
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Control 17, Section - Educate Workforce on Recognizing Social Engineering Attacks
Control 17, Section 6 highlights the importance of imparting training to employees to identify and resist social engineering endeavors. Fit-vantage recognizes the need of establishing a training program to provide its staff with the essential skills to effectively address this prevalent threat.
II.
Necessity for a training program The need to establish a thorough training program in Fit-vantage is emphasized by the understanding that human weaknesses are a focus for attackers in
the ever-changing field of cybersecurity. Social engineering assaults, including phishing attempts, take advantage of individuals' limited knowledge, trust, or attentiveness. Recognizing this fact, Fit-vantage places a high importance on creating and implementing a vigorous training program to equip its employees with the necessary skills to combat changing dangers. These attacks constantly adjust to technological improvements and changes in human behavior, emphasizing the importance of continuous education. The training program aims to not only provide technical knowledge but also foster a security-conscious culture, thereby empowering employees to actively contribute to the organization's cybersecurity defense. The strategic significance of this training program is underscored by its adherence to industry standards and regulatory requirements, safeguarding of sensitive information, and readiness for incident response. Fit-vantage acknowledges that investing in staff education is not
only a compliance measure, but a proactive strategy to ensure business resilience and long-term success in the face of constantly changing social engineering challenges.
III.
Expected outcomes of a training program
The training program seeks to improve employees' capacity to recognize and prevent social engineering attempts. Expected results encompass heightened knowledge of phishing methods, enhanced reporting of dubious activity, and a pervasive state of greater alertness throughout the organization. Moreover, the program should enhance the resilience of the workforce by enabling them to successfully protect critical information.
Fit-vantage must prioritize the adoption of controls specified in the SLA to strengthen its cybersecurity position. Fit-vantage creates a comprehensive framework for regulated administrative privileges and access by implementing policies, procedures, standards, and guidelines. Furthermore, the dedication to a comprehensive training program guarantees that the workforce is adequately prepared to proficiently recognize and mitigate social engineering risks. By using these strategies, Fit-vantage is well prepared to safely navigate the digital environment and maintain the trustworthiness of its collaboration with Helios Health Insurance.