BSBXCM301_AE_CS2of3- Melinda Thomas
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School
TAFE NSW - Sydney Institute *
*We aren’t endorsed by this school
Course
FNS30322
Subject
Communications
Date
Jan 9, 2024
Type
docx
Pages
9
Uploaded by ColonelRiver12870
Case study assessment
Criteria
Unit code and name BSBXCM301 | Engage in workplace communication
Qualification/Course code and name Student details
Student number
808766841
Student name
Melinda Thomas
Assessment declaration
Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment.
This assessment is my original work and has not been:
plagiarised or copied from any source without providing due acknowledgment.
written for me by any other person except where such collaboration has been authorised by the Teacher/Assessor concerned.
Student signature and date
MThomas
Document title: BSBXCM301_
AE
_CS2of3 Page 1 of 9
Version:
1.0
Date created:
10 August 2018
For queries, please contact:
Technology and Business Services
Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007
© 2022 TAFE NSW
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning Bank
The contents in this document is copyright © TAFE NSW 2022 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at the time of printing: 31 December 2023. For current information please refer to our website or your Teacher/Assessor as appropriate.
Document title: BSBXCM301_
AE
_CS2of3 Page 2 of 9
Assessment instructions
Table 1 Assessment instructions
Assessment details
Instructions
Assessment overview
This assessment aims to assess your knowledge and performance in communicating through written and oral methods in the workplace and within an industry.
Assessment event number
2 of 3
Instructions for this assessment
This is a case study assessment that assesses your knowledge and
performance of skills required by the unit.
This assessment is in one part:
1.
Establish a workplace communication plan And is supported by:
Assessment feedback
Supporting documents
Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform. Ensure you have included your name at the bottom of each page of documents you submit.
It is important that you keep a copy of all electronic and hardcopy
assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
What do I need to do to achieve a satisfactory result?
To achieve a satisfactory result for this assessment you must answer all the questions correctly.
If a resit is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period.
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AE
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Assessment details
Instructions
What do I need to provide?
•
TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601.
•
Computer or other devices with word processing software and internet access
•
Writing materials, if required
What the Teacher/Assessor will
provide
Access to this assessment and learning resources, including the student workbook and any supporting documents or links. If completed on campus, computers, datasheets, reference text, organisational policy, etc that are referenced in the assessment. These may be hard copies or made available online.
Due date Time allowed
Location
Refer to the Unit Assessment Guide
for the due date.
2 hours (indicative only) TAFE NSW campus/ TAFE Digital Campus/ TAFE NSW Moodle or a location determined by your assessor.
Note: If you study online, you can find this information on your online platform on the Assessments page
.
Assessment feedback, review, or appeals
In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days
of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have
any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer.
Contact your Head Teacher for the assessment appeals procedures at your college/campus.
Document title: BSBXCM301_
AE
_CS2of3 Page 4 of 9
Specific task instructions
The instructions and the criteria in the case study will be used by the Teacher/Assessor to determine whether you have satisfactorily completed the case study scenario. Use these instructions and criteria to ensure you demonstrate the required knowledge.
Document title: BSBXCM301_
AE
_CS2of3 Page 5 of 9
Part 1: Establish a workplace communication plan
Task 1: Prepare documents for communication
Your supervisor Zlata Dimitrovich has sent you the following message:
“As online meetings on Teams are happening regularly now, it is important that staff have a set of rules or expectations for staff to follow for these meetings. We would like to get some workplace information and instructions from staff about what they think could be included. We will be having a meeting with other staff from our section to brainstorm ideas. In preparation for this meeting, I would like you to make a list of three rules that could be included in the online meeting rules and expectations. I have provided you with the template you need to record this information. Once you have completed this task, you will be presenting and discussing these ideas so we can clarify the three main ideas that our section would like to submit for consideration.”
The completed template below will be required for Assessment 3.
Table 2 : Suggestions
#
Suggestion
1
Do not Breach confidentiality – i.e. don’t gossip during online meetings
2 Ensure we are using gender sensitive language
3
No Plagiarism
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AE
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Task 2: Draft communication plan
You now need to plan your communication depending on the scenario that is applicable to you. Now that you have identified your suggestions for the online meeting rules and expectations
you need to develop a communication plan to ensure that the communication with your team members is effective.
Communication plan
To plan for the most appropriate communication, complete the table below by answering the following questions:
Table 3 Communication plan
Question Responses 1.
Explain the purpose for the communication and your role
As online meetings on Teams are happening
regularly now, it is important that there are rules and expectations for staff to follow. We have come to together to communicate
our thoughts as requested by Zlata
2.
Describe the audience/participants that will be part of the communication
Supervisor and colleagues will be present to
discuss.
3.
Outline the information needed to be shared with the audience/participants
Outline the 3 expectations that I think should be set in place for all future meetings
-
Do not Breach confidentiality
-
Use gender sensitive language
-
No Plagiarism 4.
Identify all the workplace materials you will need to compile for your communication
This will be an online meeting, so materials required would be visual aids –eg documents, diagrams and videos that can be screen shared on the call
5.
Identify guidelines from Gelos Enterprise's workplace policies for Code of -
Deal fairly with all stakeholders
-
Acknowledge conflicts of interest Document title: BSBXCM301_
AE
_CS2of3 Page 7 of 9
Question Responses Conduct as well as any state or federal governments relating to ethics in the workplace
GE_Code-of-Conduct-Policy-and-
Procedure.pdf
(URL: https://share.tafensw.edu.au/share/items/
5f1cec7b-1d03-446a-85b7-edb42692c34e/
0/?attachment.uuid=6b7e28d5-5226-450d-
9ee8-b2567497512d)
and step aside
-
Decline gifts from third parties who
are clients of Gelos Enterprises
-
Do not steal or misuse property belonging to Gelos Enterprises.
6.
Outline the appropriate method for the communication event The meeting will be held over a Video conference call to ensure everyone is able to attend. The verbal communication will also be conveyed better by allowing people to express and understand body language. Document title: BSBXCM301_
AE
_CS2of3 Page 8 of 9
Assessment feedback
NOTE: This section must
have the Teacher/Assessor and student signature to complete the feedback. If you are submitting through the TAFE NSW online learning platform, your Teacher/Assessor will give you feedback via the platform.
Assessment outcome
☐
Satisfactory
☐
Unsatisfactory
Assessor feedback
☐
Has the assessment declaration for this assessment event been signed and dated by the student?
☐
Are you assured that the evidence presented for assessment is the student’s own work?
☐
Was a reasonable adjustment in place for this assessment event?
If yes, ensure it is detailed on the assessment document.
Comments
:
Assessor name, signature and date
Student acknowledgement of assessment outcome
Would you like to make any comments about this assessment?
Student name, signature and date
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AE
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