Com110 Lesson 10
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School
Rio Salado Community College *
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Course
110
Subject
Communications
Date
Jan 9, 2024
Type
docx
Pages
2
Uploaded by JudgeEagle341
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1.
Chapter 6.2 states, “numerous research studies have shown that the quantity of conflict in a relationship is not as important as how the conflict is handled.” What are two positive effects or benefits of improving your competence in dealing with interpersonal conflict? What are two negative effects of poor or ineffective communication during interpersonal conflict? What strategy can you use to stay focused on the goal of understanding the other person in the interpersonal conflict situation and not have so many interpersonal conflicts with the same person?
One positive that comes out of dealing with interpersonal conflict is that it can build better relationships if the conflict is resolved. Through conflict we can also gain a better understand of each other’s perspectives. The negatives of the conflict can make for hard feeling between everyone involved. It can also result in frustration when someone is not communicating the job requirements properly. One way to deal with this is to listen with intent on understanding what is being said so that you can get the most out of what is being said. After the conversation is over go back through the conversation and evaluate what you are thinking and then rest if you need to.
2.
Each of the five conflict management styles in Lesson 10 relates to the concern we have for ourselves versus the concern we have for the other person in the interpersonal conflict situation. Explain why “both people lose” in most interpersonal conflict situations where the avoiding conflict management strategy is used. Why and when would someone consciously decide to use the avoiding conflict management style?
When avoiding conflict is used. Both people lose because nothing gets resolved. No one can address the underling conflict. The person that is voiding the conflict and this can create tension between the two every time they need to see each other. This also disrupt the relationship the people have in common. People might feel like they need to choose side.
There are times when avoiding the conflict can be best to use. If you are in a work meeting and you are given a task to complete with a tight deadline. The meeting may not be the appropriate time to bring up you concerns so you might avoid the subject util you can meet with your manager privately.
3.
Chapter 6.2 explains collaborating and states it “leads to a win/win situation in which neither party has to make concessions because a mutually beneficial solution is discovered or created.” Think about interpersonal conflict situations where the collaborating conflict management style is used. Explain why the collaborating conflict management style often takes the most effort and
takes the most time in terms of communication competence. Why and when would someone decide to use the collaborating conflict management style?
This type of communication is a give and take type of conversation. This is typically used in work situations. When I was a senior in high school, I was a student worker working for the school district where I attended school. We had a couple trucks that we used one was a stick shift and did not have power steering. The other was an automatic and had power steering. I wanted to take the second truck because it was easier for me to drive.
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I told the mechanic that I was going to take that I was going to take the second truck and he got upset with me yelling at me that I could not use that truck. I then yelled back that I did not care, and I was going to use whatever truck I wanted. So, I took the truck then about 30 minutes my boss and the mechanic showed up and my boss told me I had to take the truck back to the shop because the mechanic is in charge of the vehicles we drive.
4.
Of the conflict triggers discussed (criticism, demands, cumulative annoyance, rejection, one-
upping, and mindreading) which one do you find most often triggers a negative reaction from you? What strategies can you use to better manage the trigger and more effectively manage conflict?
For me it is criticism that triggers me most often. I find that if I just do not engage with people who like to criticize me that works the best. If it is in the middle of a conversation, I just say to the person Well I thank you for your opinion, but I did not ask for it. However, there are probably better ways for me to react. I could just avoid the comment by moving the conversation is a different direction. 5.
Think of the last time you had to negotiate in an interpersonal relationship. Explain in detail what occurred in each step of the negotiation process and what the outcome was. Assess whether the negotiation had a positive or negative outcome and the reason for that outcome.
I was at a singles activity at my church. As a group of friends and I were walking up I brought up a guy friend that would be there. One of the girls I was with who I had met a couple days earlier said, “I do not like that guy I hear he is a pig”. I asked how she knows this, and she said a friend told her. I then asked if she had every spoken to him in person, she said that she had not. I the introduced them and they spoke for about 30 minutes. At the end of the night, I ask her what she thought about him said he was nothing like what I was told. The beginning of the conversation was a little heated because I was sticking up for my friend. I was thinking during the first part of the conversation that all she needed to do was talk to him to
see that he was a nice guy.
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