intro to vet tech exam 3
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School
Hillsborough Community College *
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Course
1113
Subject
Communications
Date
Jan 9, 2024
Type
docx
Pages
7
Uploaded by jasminerichey44
[03] Lesson 3 Exam - Results
Attempt 1 of 1
Written Jun 24, 2019 6:07 PM - Jun 24, 2019 6:57 PM
mpt Score
95 / 100 - 95 %
rall Grade (Highest Attempt)
95 / 100 - 95 %
stion 1
5 / 5 points
Which one of the following statements regarding empathetic listening is
most
accurate?
Question options:
It demonstrates focused listening and understanding.
It's intimidating to the speaker.
It causes a judgmental type of response.
It alienates clients.
on 5 / poi
What are three primary categories of communication barriers?
Question options:
Advising, threatening, and moralizing
Solution sending, judging, and failing to respond to others
Excessive reassuring, falsely praising, and diagnosing
Ordering, excessive questioning, and labeling (name calling)
on 5 / poi
To demonstrate that you're interested in what another person is saying, you should
Question options:
maintain eye contact.
stare at them.
cross your arms.
fold your hands.
on 0 / poi
To be assertive, it's important to
Question options:
ensure that you're getting your point across before others interrupt you.
practice being passive.
be comfortable sharing negative thoughts.
minimize inner negative thoughts.
on 5 / poi
What is a common root cause of conflict?
Question options:
Anger
Impatience
Misunderstanding
Laziness
on 5 / poi
Assertive communication helps to increase understanding of
Question options:
thoughts and feelings.
behavior and body language.
people and their communication styles.
people's love of their pets.
on 5 / poi
Active listening traits include
Question options:
paraphrasing, positive head nodding, and thoughtful silence.
interrupting and interjecting your commands.
leaning back, crossing your arms, and keeping a straight face.
preparing to provide your input, and offering praise even if it isn't warranted.
on 5 / poi
What is the primary goal of communication?
Question options:
To listen closely to the speaker
To speak clearly
To exchange information
To make sure you take good notes
on 5 / poi
Which behavior is generally regarded as aggressive?
Question options:
Nodding
Tilting the head
Crossing the hands
Staring
on 5 / poi
How long should you wait after someone finishes speaking before you begin to reply?
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Question options:
Three seconds
One second
Three minutes
One minute
on 5 / poi
Owners that are well bonded to their pets are more likely to
Question options:
request euthanasia so their pets don't suffer.
become angry with the practice staff.
get a new pet as soon as one dies.
recognize signs of illness in their pets.
on 5 / poi
A body posture that may reflect lack of confidence is
Question options:
head down, shoulders in.
back straight, shoulders back.
arms folded, head up.
straight back, head down.
on 5 / poi
The eight steps to follow to integrate assertiveness into your communication style are called the _______
method.
Question options:
evaluate
identify
behavior
discover
on 5 / poi
The single most common reason that a person leaves a job at a veterinary practice is
Question options:
wages and benefits.
poor work schedules.
lack of training.
conflict within the practice.
on 5 / poi
Words or phrases that have a high potential to elicit a negative response from others are referred to as
Question options:
environmental barriers.
conflict resolvers.
language barriers.
resolution implementation strategies.
on 5 / poi
The effectiveness of any client education handout is enhanced when a veterinary team member
Question options:
packs it with the patient's take home medications.
uses it during the verbal discussion.
emails it to the client.
reads it to the client.
on 5 / poi
Once solutions to conflict are identified, what must be created to implement the solutions?
Question options:
Meeting schedules
Action lists
Problem lists
New work schedules
on 5 / poi
When educating clients about their pets' health, you should always use
Question options:
proper medical terminology.
models and handouts.
a loud, commanding tone of voice.
their pets to show what's wrong.
on 5 / poi
Which one of the following steps is included in a five-step plan for conflict resolution?
Question options:
Establishing who is right and who is wrong
Reviewing past experiences to see who's to blame for the conflict
Ensuring that only a select few people are involved in the solution
Celebrating
on 5 / poi
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What can be used for medical record keeping to reduce the need to record repetitious entries on multiple records?
Question options:
Hospital manuals
Computerized systems
Digital backups
Standard operating procedures
Done