WK4 Test Teamwork Benchmark
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School
University of Phoenix *
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Course
131T
Subject
Communications
Date
Jan 9, 2024
Type
docx
Pages
9
Uploaded by PrivateLightning12993
Attempt 1
Submitted 12/14/23, 9:22 PM (CST)
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1.
Question 1
How do you promote a supportive climate?
1.
Correct: Give respect across all levels.
2.
Require that employees report their work duties every hour.
3.
Say that only your ideas will be accepted as correct; new and different ideas will not be
considered.
4.
Do not acknowledge the achievements of staff
2.
Question 2
What steps are needed to organize a team? (Select all that apply.)
1.
Correct: Recruit team members.
2.
Correct: Train members on selected roles.
3.
Conflict resolution is not needed; the team will be in agreement.
4.
A meeting format is not needed.
5.
Correct: Identify roles of the team members.
3.
Question 3
Which statement would promote a positive team and communication?
1.
Being a good team member means being an unreliable team member.
2.
Being a good team member means using unclear language.
3.
Being a good team member means letting problems between team members continue
to arise.
4.
Correct: Being a good team member means listening to the ideas and concerns of your peers.
4.
Question 4
Which factor helps create effective team communication and collaboration?
1.
Personality clashes
2.
Correct: Understanding your role
3.
Poor communication
4.
No team structure
5.
Question 5
Select all the relevant steps for completing a project using team communication and collaboration.
1.
Correct: Define the problem.
2.
Eliminate feedback loops for timely completion.
3.
Correct: Analyze the problem.
4.
Correct: Establish criteria for a solution.
5.
Implement solutions immediately.
6.
Correct: Consider possible solutions.
6.
Question 6
Choose the 2 responses that show how teamwork improves efficiency in the workplace. (Select all that
apply.)
1.
Correct: It results in faster solutions.
2.
It does not maximize involvement of all team members.
3.
Correct: It results in faster completion of work.
4.
Everyone submits separate reports to complete the project.
7.
Question 7
In which type of conflict does the focus shift from resolving to winning and taking comments as personal
insults?
1.
Meta-conflict
2.
Values conflict
3.
Fact conflict
4.
Correct: Ego conflict
8.
Question 8
What is cooperating with the other party to find a mutually satisfactory solution called?
1.
Conflict
2.
Causation
3.
Cooperation
4.
Correct: Collaboration
9.
Question 9
How should you conduct yourself during team communication? (Select all that apply.)
1.
Correct: Be honest.
2.
Correct: Be clear and direct with communication.
3.
Be loud and obnoxious.
4.
Correct: Ask questions respectfully.
10. Question 10
Which of the following results does teamwork help with? (Select all that apply.)
1.
Correct: Improved products and solutions
2.
Limited creativity and ideas
3.
Correct: Better end-result
4.
Correct: More input and experience
11. Question 11
Select the 2 responses that teamwork helps to promote. (Select all that apply.)
1.
Correct: Building trust
2.
Limiting risk-taking
3.
Limiting creativity and learning
4.
Correct: Blending complementary strengths
12. Question 12
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Which of the following does teamwork bring to the workplace? (Select all that apply.)
1.
Correct: Shared goals among employees
2.
High employee turnover
3.
Only one person receiving all the praise
4.
Correct: Higher morale
13. Question 13
Match the defensive climate type with its description.
1
Evaluation
Correct:
Judges, criticizes, or blames another
2
Strategy
Correct:
Involves manipulation, tricks, or a planned script, rather than free-flowing, open
communication
3
Neutrality
Correct:
Expresses a lack of concern with a detached, impersonal tone
4
Superiority
Correct:
Involves looking down on others and creating feelings of inadequacy, fault, or failure
14. Question 14
Team communication also takes place in writing. Select 2 factors for effective written communication
among a team.
1.
Use slang language in the message.
2.
Correct: Double-check messages for errors.
3.
Correct: Be brief but specific.
4.
Your approach to the message does not matter; you can use a formal or informal tone in
your messages.
15. Question 15
John has invited everyone in the office for a drink at a local bar after work. Komi is upset because
drinking alcohol is forbidden in his religion. What type of conflict is this an example of?
1.
Fact conflict
2.
Ego conflict
3.
Pseudo conflict
4.
Correct: Value conflict
16. Question 16
A student would like a team member’s contribution to a team project by Friday at 4:00 p.m. However,
the other team member has work all day on Friday and will have difficulty completing their portion on
time. What type of conflict is this an example of?
1.
Incorrect: Fact conflict
2.
Ego conflict
3.
Values conflict
4.
CORRECT: Need conflict
17. Question 17
A team of students is working on a class project and needs to schedule a virtual call to discuss next steps.
Some team members would like to have a call Monday evening, while one student does not want to
have a virtual call at all and would prefer using email to conduct next steps. What type of conflict is this
an example of?
1.
Value conflict
2.
Correct: Need conflict
3.
Fact conflict
4.
Ego conflict
18. Question 18
Team communication and collaboration include which 2 elements?
1.
Correct: Commitment to excellence
2.
Not setting clearly defined goals
3.
Team members that are not capable
4.
Correct: Outside recognition for the work they are accomplishing
19. Question 19
Marisol works at a facility that requires the influenza vaccination for all employees as a condition of
employment. Marisol has personal beliefs against vaccination. What type of conflict is this?
1.
Pseudo conflict
2.
Needs conflict
3.
Ego conflict
4.
Correct: Values conflict
20. Question 20
Students are arguing in a class about World War II history. One student believes that England was
involved in the war, while another does not believe England was involved in the war. What type of
conflict is this an example of?
1.
Ego conflict
2.
Correct: Fact conflict
3.
Pseudo conflict
4.
Need conflict
21. Question 21
Parveen believes that vaccinations are unsafe, while Diego believes vaccinations are beneficial and safe
for most people. What type of conflict is this an example of?
1.
Meta-conflict
2.
Incorrect: Values conflict
3.
Action conflict
4.
Correct: Fact conflict
22. Question 22
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What action promotes respect in team communication?
1.
Correct: Actively listening when a person speaks
2.
Avoiding eye contact
3.
Talking over someone as they speak
4.
Disregarding someone’s ideas
23. Question 23
Which conflict management style is being used when a person does not consider other people’s
thoughts and seeks to win in a conversation, regardless of the effect on the other party?
1.
Correct: Forcing
2.
Avoiding
3.
Collaborating
4.
Compromising
24. Question 24
When needs conflicts occur, both parties are not aware of the other party's needs. What would be the
best option for resolving this type of conflict?
1.
Accommodation
2.
Avoidance
3.
Correct: Collaboration
4.
Compromise
25. Question 25
Herschel wants to play baseball, while Wilson wants to play video games. Which of these demonstrates a
compromise?
1.
They play video games.
2.
They play baseball.
3.
They go their own way and don’t play with each other.
4.
Correct: They play a game of each.
26. Question 26
What is a conflict based on misinformation or misunderstanding called?
1.
Fact conflict
2.
Correct: Pseudo conflict
3.
Values conflict
4.
Ego conflict
27. Question 27
Which 2 teamwork skills are needed for effective communication?
1.
Correct: Reserve judgement.
2.
Correct: Be aware of body language.
3.
Show up to the meeting with a bad attitude.
4.
Everyone should be treated differently.
28. Question 28
Which attributes will you typically find within an effective team setting? (Select all that apply.)
1.
Correct: Open and honest communication
2.
Correct: Collaboration
3.
Decisions only made by leaders
4.
Correct: Openness to differences in opinions
5.
Correct: Clear direction
6.
Team leadership made up of all team members
29. Question 29
What is reflective listening?
1.
Responding that you don’t understand
2.
Responding that you need to reflect on what was said
3.
Correct: Rephrasing what a person said back to the person
4.
Listening when you can see yourself in the mirror
30. Question 30
Iara indicated that the staff meeting will begin Monday at 9:00 a.m. Azhar is complaining to a friend that
a meeting is scheduled at 8:00 a.m. What type of conflict is this an example of?
1.
Incorrect: Ego conflict
2.
Correct: Pseudo conflict
3.
Values conflict
4.
Fact conflict
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