Task_4.1_Mock interview with Natasha
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School
TAFE NSW - Sydney Institute *
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Course
BSBHR415
Subject
Communications
Date
Apr 3, 2024
Type
docx
Pages
9
Uploaded by lovely200609
Zach: Good morning, Natasha! It's great to have you here today. How are you feeling?
Natasha: Good morning, Zach! I'm feeling quite excited, thank you.
Zach: Excellent! Do you need something to comfort yourself, some coffee or water?
Natasha: I’m good. Thanks.
Zach: I'm glad to hear that. We'll be discussing your application for the Receptionist position, going through some questions related to the role and your experiences. I'll be taking notes throughout our conversation to ensure I don't miss any important details. Is that alright with you?
Natasha: Yes, that's perfectly fine. Thank you for explaining.
Zach: Wonderful. To give you a little background, Gelos Enterprises is a global leader committed to excellence and diversity in service delivery. As a Receptionist, you'll be at the forefront of our customer service, handling a variety of tasks to support our clients and our team. The role involves correspondence handling, appointment scheduling, and ensuring a welcoming front desk area, among other responsibilities.
Natasha: Thank you, Zach. I'm excited about the opportunity to potentially join your
team and contribute to Gelos Enterprises.
Zach: Beautiful. Let's start with your experience. Can you walk us through your previous roles as a receptionist or in similar positions?
Natasha: Certainly. Most recently, at Bathurst Medical Practice, I managed the reception area, which included scheduling appointments, handling patient queries, and maintaining a welcoming environment. Prior to that, I've held positions that involved significant administrative support, including managing correspondence and
scheduling for senior executives at First Boston Equities.
Zach: That's great experience. How do you prioritize and manage your tasks when faced with multiple urgent requests?
Natasha: I typically assess the urgency and impact of each task. This approach allows me to efficiently address immediate needs while also keeping track of longer-
term projects.
Zach: Understood. Can you describe a time when you had to deal with a difficult client or visitor and how you handled the situation?
Natasha: Once, a visitor was upset about a misunderstanding with their appointment. I listened to their concerns, clarified the situation, and offered an immediate solution, which calmed them and resolved the issue smoothly.
Zach: Great example of problem-solving. Can you give an example of a situation where you went above and beyond for a client or colleague?
Natasha: Sure. A colleague was out sick during a busy period, and I took the initiative to cover their duties in addition to my own, ensuring no disruption in service.
Zach: You mentioned being proficient in MS Office and having experience with XERO, SAP, and MYOB. Can you tell us about a time when you had to learn a new software application or tool quickly for your job? How did you approach it?
Natasha: In my role at Bathurst Medical Practice, we transitioned to a new patient management system. I took the initiative to not only learn the software through online tutorials and hands-on practice but also helped to train my colleagues to ensure a smooth transition for our team.
Zach: That's a great example of adaptability and teamwork. Natasha, as diversity is a key value at Gelos. Can you share how you've contributed to creating an inclusive environment in your previous roles?
Natasha: At Bathurst Medical Practice, I was part of a committee that organized multicultural events. We aimed to celebrate the diverse backgrounds of both our staff and our patients, fostering a more inclusive atmosphere.
Zach: Thank you for sharing your experiences with us
. AS you know sometimes receptionist could be a stressed role. How do you maintain a positive and professional front desk area, even during busy or stressful times?
Natasha: I maintain organization and strive to remain composed, ensuring the reception area remains inviting and efficient, no matter the level of busyness. I've organized and managed extensive patient data and correspondence in the medical practice, often working within strict deadlines.
Zach: Good to know that, and lastly, in your opinion, what is the most important quality a receptionist should have, and could you please explain why?
Natasha: I believe it's the ability to communicate effectively. Clear communication ensures smooth operations and a positive experience for everyone.
Zach: Thank you for your thoughtful answers, Natasha. Do you have any questions about the position or selection process?
Natasha: Well. Could you tell me more about the team dynamics and how the receptionist role integrates with the larger team?
Zach: Absolutely. The receptionist is crucial in supporting our diverse team by ensuring efficient communication and administrative support. You'll work closely with all departments, providing a pivotal connection point within the company.
Zach: As for the next steps, we'll be conducting reference checks and finalizing our decision in the coming weeks. As part of the recruitment process, there are several checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks, would that be okay for you? And can you please confirm the referee’s name is Emily with the No. in your letters?
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Natasha: Yes. That’s okay, and the contact info is correct.
Zach: Beautiful. We'll keep you informed throughout the process within 10 business days. Thank you for your time today, Natasha.
Natasha: Thank you, Zach. I appreciate the opportunity to discuss my application and look forward to potentially working with Gelos.
Lana Carter
Yes, absolutely.
Maria Ilagan
Alright, so let me walk you through what to expect during the interview. So First off, we'll start with some introductions to get things rolling and then we'll dive into the interview questions. Throughout the interview, I'll be taking notes. This helps me remember the details of our conversation and make sure we're capturing everything
accurately and it's nothing to worry about, just a way for us to keep tracking.
Maria Ilagan
Track of our important points and feel free to take notes as well.
Maria Ilagan
Self if you'd like, yeah.
Lana Carter
Appreciate the heads up, I'll definitely keep that in mind.
Maria Ilagan
Right. So before we get started with the interview, I'd like to provide you with some background information about the position and our organisation, the reception role you're interviewing for is crucial. Part of our team here at Indigo Community Hub. So
as a receptionist, you'll be able you'll be the the first point of contact where you'll meet, meet and greet customers and clients and patients.
Maria Ilagan
And you'll also be responsible for answering all incoming telephone calls and signing
in visitors and contractors and data entry and general office duties like filing and scheduling appointments for senior managers and as well as doctors. So As for our organisation, we are dedicated to serving the needs of our community by providing various programmes resources.
Kerrie Stephens
I'm out. I'm out. Maria, you're actually meant to be talking about G locks.
Maria Ilagan
I yeah, we are in the jealous enterprises, but we are hiring for the Indigo Community
hub, right?
Kerrie Stephens
No, you're supposed to be hiring for yourself.
Kerrie Stephens
Just change indigo and say G loss.
Maria Ilagan
OK, we'll take that.
Kerrie Stephens
That's just how we can keep the consistency with a scario. OK. Alright. Sorry. That's alright.
Maria Ilagan
OK, so here in chelas so as a receptionist you'll be the first point of contact. So like what I've said, you'll meet and greet customers, patients and clients. And so all so we strive to create an inclusive and welcoming environment where everyone feels valued and supported and we're passionate about making a positive impact in the community and we're excited to have Someone Like You join our team.
Maria Ilagan
To help us achieve our goals.
Lana Carter
yep no thank you for the
Maria Ilagan
I completed all the customer inquiries and if I had further questions, I've made notes as well and investigated it further.
Lana Carter
OK. Thank you.
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Lana Carter
Can you share an example of a career goal that you had and what steps you took to
achieve it?
Maria Ilagan
Yeah, I was working at First Boston Equities and there was a new role for the PA to the director. And in order to successfully obtain this job, I completed a certificate for
in business while working to obtain the skills required for this role. The good news was that I obtained the role. That's a good thing. That's a good part of it.
Lana Carter
Yeah, well done.
Lana Carter
Thank you for answering.
Lana Carter
So do you prefer to work on your own or with others?
Maria Ilagan
Oh well, I can work either by myself or with others.
Maria Ilagan
I can adapt and I don't need constant supervision, so I can actually, without any other supervision. I can work on my own, so I I can do both.
Lana Carter
Thank you.
Lana Carter
So what are your goals for the future, for your career future?
Maria Ilagan
To further develop my skills and eventually move up into a management type of role
with the growth in development of GELAS, I believe I will be able to achieve this here. So that's why I decided to potentially join the team.
Lana Carter
You. So do you have any further questions about the the role or J loss at this point?
Maria Ilagan
Yes. When will I hear back about the role and if I am successful?
Lana Carter
So well as as I advised in my e-mail, we're just completing some job skill assessments. So that will actually be run after the interview, give you a good background of, you know, put you in a test environment and how you handle it. The final determinations will be within a week and you'll receive an e-mail from myself with the outcome of that.
Maria Ilagan
That's great. Thank you so much.
Lana Carter
not a problem well thank you so much
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