QHT1 task 4

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School

Western Governors University *

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Communications

Date

Feb 20, 2024

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docx

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Uploaded by lily32505

As a manager, innovation is essential in every aspect of the industry. Communication is always changing, this creates many challenges as a manager. Since communication is an essential concept in the role, learning about each of the four communication barriers will greatly improve our overall performance. The first communication barrier is the personal barrier. As a manager, this barrier is the most difficult to comprehend. These barriers include a lack of communication skills, differentiating opinions, stereotypes, etc. Building a team that comes from different backgrounds and cultures but comes with its own challenges is essential. A main issue I have dealt with is creating an efficient without having employees disagree on certain topics or maintaining a positive work ethic. Having a team that comes from different backgrounds can be beneficial to bringing in unique ideas for our projects. To prevent these issues in the future I opted into a seminar focused on techniques and skills needed to unify my team and ensure all personality types can work aside each other in unison. I plan to make this seminar a requirement for the rest of my team, this will assist my employees in changing their mindset to compensate for working with other personality types. This seminar will be essential in helping my employees identify their personality type and how they can use this in their day-to-day work life. Another barrier includes the physical barrier. This will affect everyone in the department because it includes technical issues, wifi issues, and communication issues. Before the pandemic, instead of having to compose an email for a short or simple question, we were able to walk a couple of feet to ask our co-worker or boss the question. During the in-person to remote transition, our employees struggled with creating an efficient setup with the equipment provided to them. This created issues with fast-paced work, for example, when asking an employee to create a quick report on another employee's work. This task would take under 30 minutes in the office, but once we transitioned to remote, it took around 45 minutes to an hour. To solve this issue, I created one-on-one meetings with each of my employees. In this meeting, we went over what supplies or support they needed to be effective in working remotely. This assisted me with getting to know my employees better and understanding how each employee is different and requires different equipment and support. The 3rd barrier I have looked into is the process barrier. This barrier consists of multiple steps. This includes the sender who encodes the message. Next is the decoding period, this is where the recipient receives the message and begins to interpret it. As a manager, I am frequently the sender or receiver of messages on a daily basis as well as all of my employees. For example, an employee sent me an email with details about their last meeting with a client. I received this email and opened it right away, while in a listening-only meeting. Since I did not give the email my full set aside attention, I misinterpreted their wording and proceeded with the wrong services needed. This example shows that as a receiver, I made a communication mistake that led to problems later on. After this situation, I created a schedule that was public with my employees and showed during what hours I would be responding to emails. This helped me with the pressure to quickly respond to emails even if I did not have the time at the time, and it gave my employees an estimated time of responses.

The last communication barrier is semantic. According to a recent post on career trends, Semantic barriers are the meanings behind the words we speak. (Dayton, 2018) As jargon or slang is constantly changing with each new generation entering the workforce, we continue to experience miscommunication among our team. Our older generation workers struggle to understand the new slang that younger generation employees use. With the pandemic behind us now, remote work continues to be highly requested. A semantic barrier in remote employment is the lack of face-to-face communication. Once sending an email to an employee, it is difficult to know how they intercept the message without being able to see their body language or facial expressions. We can solve both issues by instating that we will only use slang language when in the office. I will also begin only emailing about simple requests and any personal issues can be talked over in the office setting or over a quick Zoom call. After researching the different types of communication barriers, I have a better understanding of how to communicate effectively with my team. I will relay this information to my team, therefore we all have a good understanding of communication in order to be an efficient team. Miscommunications come in many different forms and will always be apart of my job, but understanding how to deal with or avoid them is essential to be successful in my career.

References: Dayton, D. (2018, November 14). Personal, physical and semantic barriers to effective communication . Career Trend. https://careertrend.com/info-8434231-personal-semantic- barriers-effective-communication.html Nationalforum. (n.d.). http://www.nationalforum.com/Electronic Journal Volumes/Lunenburg, Fred C, Communication Schooling V1 N1 2010.pdf

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QHT1 task 4

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