Question 3.2.a
What verbal and non-verbal communication strategies can be used to show
respect for diversity?
Some non - verbal communication strategies that can be used are
for example sign language for hard of hearing or deaf clients. This
can even be used for clients that have a hard time understanding.
Shaking or nodding of the head are also some strategies that can be
used to help assist understand a situation or just as simple as
helping to understand something that is being said. Some verbal
strategies that can be used are the words yes and no or
understanding a certain cultural way and knowing when to say
things such as yes and no, please and thank you.
Question 3.2.b
In the workplace it is necessary to develop and maintain trust based
relationships, and to ensure that clients have confidence in you and the
service you provide. Explain how you might go about doing this.
You can develop and maintain trust based relationships within your
workplace with both your clients and co-workers by going out of
your way and understanding how they prefer to be greeted or talk
too within a certain situation. You can also do things such as either
hold eye contact when talking to someone, if they're comfortable
with that, or if they aren't comfortless with that you can show signs
of listening and acknowledgment by nodding of the head and hand
gestures so that way they still know you're listening to what they
have to say.
