Assignment 1 - Naviagting Complex Communication
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University Of Connecticut *
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1301
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Communications
Date
Feb 20, 2024
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docx
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4
Uploaded by UltraSummerAardvark35
John Palmer
COMM 1000
9/14/23
Assignment 1: Navigating Complex Communication
Scenario 2
2.
A software developer is sorting through a complicated problem in coding a new smartphone app. The company who hired the software developer has begun to promote the launch of the new app, even though it’s not ready yet. The developer is worried that the app will fail if it is rushed and has problems when it’s launched. The developer has a call with the person who hired them in an hour - but so far, it’s been hard to explain things to this person because they don’t have a background in software development, and because they’re from a different cultural
background than the developer. Incorporating concepts from our lectures, how should the software developer discuss these concerns with the person who hired them?
I think a good solution to this situation is for this software developer to speak up. With that being said, even though the person he is on the phone with does not have a background in software development, he can still explain things to him in simplified terms that way he will understand the problem at hand. It may be hard for the software developer to be understood, but he just needs to take his time and explain things clearly so that he can save this app. A lot is on the line not only for the app but for the company and it’s very important this software developer explains what’s going on so that they can finish the app and save a big headache. The app is on its way to being ready, so if he is able to explain that he needs a little bit more time so that the finished product is perfect, I don’t think the person in charge will have a problem as long as he explains it now. The first thing that comes to mind when reading this scenario is the fact that we as humans attempt to simplify complex information. If the software developer is able to simplify things and clearly explain the app is not ready, the “boss” should be able to understand what is going on, and halt the launch of the new app. Adding on, selective attention is a real thing, and since this app succeeding or failing depending on when it comes out, the “boss” will listen to what this software developer has to say. I think clearly speaking up here is easily the best solution to this scenario, and if he can accomplish what I explained, everything should work out just fine.
Scenario 4
4.
A plumber is installing a new bathroom for a homeowner. The homeowner said that they “just want a basic half bathroom,” but as soon as the plumber starts the job, the homeowner keeps coming into the bathroom and commenting that they don’t like the choices the plumber is making, and that they’re confused about why the project is so complicated. The plumber is frustrated, and needs to discuss things with the homeowner before the project becomes a nightmare. Drawing upon content in our lectures, how should the plumber approach this conversation with the homeowner? I think the plumber should obviously confront and talk to the homeowner sooner rather than later before things become a nightmare as previously mentioned. I don’t believe there is anything wrong with
having a conversation about this issue, this is totally normal and happens all the time. Chances are, they had a contract written up before the plumber had started the job stating all the things the homeowner wanted done, down to the minor details. With the plumber following the contract of ultimately what the homeowner wanted done, there should be no issues in the plumber going up to the homeowner and telling him in an assertive and respectful manner to not worry about him or the job, and to just let him work. If the homeowner is upset with this, then he can pay the plumber for what he had done, and find someone else, but I think once the homeowner is made aware that he is bothering the plumber, I think he will take a step back and let him finish his work. I think in this case, the homeowner is perceiving what he wants to perceive, and he is ultimately bashing what he wanted done to his bathroom in the first place. I suggested that the plumber take this approach because I believe this is the most professional way to go about talking to the homeowner, and just talk things over before they become a bigger problem. The primary effect explains that we tend to emphasize first impressions over later impressions. The plumber clearly made a good first impression, whether it was the homeowner seeing previous work or hearing about the good work the plumber does,
but the bottom line is he got hired in the first place. If he can just refresh the homeowner on what he originally wanted, make things clear that he is getting in the way of the job, and use attribution to change the vantage point in the situation, the homeowner will act differently, allowing the plumber to do good work and finish the job.
Scenario 5 5.
A family is searching for a new place to go on summer vacation, but the conversation has taken place in a group text thread over several days. It’s not completely clear who is available to travel on which dates, nor is it clear which locations are acceptable and what everyone has in mind for a budget for the trip. The confusion has led one of the adult grandchildren to volunteer to do some research and coordinate the entire trip, but as soon as they say this, each family member seems to have a list of questions and ideas to share with them. The adult grandchild is suddenly feeling stressed out by the whole situation. Incorporating course content
from lecture, how should they address this issue?
When it comes to family, communication is a huge factor in your relationship with your family members. With the coordinator of this trip being overwhelmed in the moment with all the questions
he is being swarmed with, he should just take his time, and go through each question with each member of the family so that they can all reach an agreement. The grandchild should reach out to the family as a whole and explain that they feel overwhelmed, but they will go through all the questions everyone has for them thoroughly. He should add that they all just need to take a step back and let him do that one at a time. Chances are not everyone is going to be on the same page, and there are going to be disagreements when putting this whole plan together. The grandchild should keep this in mind and inform the wants of everyone else while offering up ideas of their own so that they can compromise, and all enjoy a vacation together. I suggested this solution because we’ve all been there before. Family can be overwhelming sometimes, but we all love each other. Nobody is going to have a problem with the grandchild explaining how they are overwhelmed, but they will still help everyone out to try and get what they want. Being honest is all anyone wants to see, and if the grandchild can just tell everyone how he was doing a good thing by volunteering, but it’s getting to be a lot so everyone just needs to chill out, I believe everyone will understand and give the grandchild their space. Things aren’t always what we think they are, and nobody in the family is going to know how the grandchild feels unless they talk to everyone about it. That is why I believe this is the best solution to this scenario.
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Analysis Paragraph:
One of the major trends I noticed, was in each scenario, the person or group of people who needed to be communicated to were unaware of what they were doing. This is why communication is so important because none of these scenarios would have been able to be solved if it wasn’t for communication. I really don’t think stereotypes played any part in my responses, as I tried to be as unbiased as possible. When creating the picture of each scenario I wanted to include all the factors possible so that I could create the best solution possible that would work for most if not all related scenarios. I think the biggest theme that emerged for me when responding to all these scenarios was honesty. Honesty goes a long way in life, and without any of these people going honest and addressing what they felt needed to be addressed, these scenarios would not be able to be solved. Going back to the concept of perception, everyone is going to see things through a different filter, which means there is no right or wrong answer. As a result, everyone will have a different solution that could work in each of these scenarios.