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Feb 20, 2024
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Dyetavia Jackson Post University COM107_48_Introduction to Communication_2023_24_TERM4 Professor Becki Louys February 11, 2024
Big Hero 6 –
Effective Listening and Empathy Context of Big Hero 6 Big Hero 6 is set in the hybrid city of San Fransokyo and revolves around Hiro Hamada, a young robotics prodigy. The film is a journey through Hiro's grief after losing his brother Tadashi and how his relationship with Baymax, an inflatable healthcare robot, helps him navigate this challenging period. Effective Listening and Empathy in "Big Hero 6"
: Baymax and Hiro's Interaction
: Baymax, designed for healthcare, is an embodiment of empathetic listening. Unlike human characters, Baymax is free from biases and preconceptions, which makes his interactions with Hiro purely based on Hiro's expressed needs and emotions. Baymax listens to not just what Hiro says, but also observes his non-verbal cues - a key aspect of effective listening. This aligns with Hamilton's emphasis on the importance of understanding verbal and non-verbal messages in communication. Team Dynamics
: The team comprising Go Go, Wasabi, Honey Lemon, Fred, and Hiro demonstrates effective listening through their interactions. They each come from diverse backgrounds, mirroring real-world multicultural workplace dynamics. Their ability to listen to and understand each other's unique perspectives is crucial in forming a cohesive and effective
team, resonating with the concepts discussed in Purdy and Manning's work on listening in multicultural settings. Connecting to Theoretical Concepts and Additional Resource Communicating for Results by Hamilton
: Barriers to Good Listening
: Hamilton discusses various barriers to effective listening such as distractions, preconceptions, and emotional biases. Baymax, devoid of these human barriers, exemplifies ideal listening behaviors. This contrast highlights how overcoming these barriers can lead to more empathetic and effective communication, as seen in Hiro's gradual healing process. Building Relationships through Listening
: The textbook underscores listening as a foundational skill for building strong relationships, both professional and personal. The bond formed between Hiro and Baymax, and among the team members, proves this principle. Their relationship development is anchored in their ability to listen and empathize with each other, forming a bond that goes beyond their superhero activities. LinkedIn Learning on Empathy
: Empathy in Communication
: The resource emphasizes empathy as a crucial part of productive conversations. It suggests that understanding others' perspectives, emotions, and situations is central to effective communication. This is clear in "Big Hero 6" where characters' ability to
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empathize with Hiro's loss and their collective mission fosters a supportive and understanding environment. Active Listening and Emotional Context
: The video teaches that active listening involves understanding the emotional context and underlying messages. In "Big Hero 6", Baymax's actions are driven by an understanding of Hiro's emotional needs, not just his spoken words. This reflects the deeper aspect of active listening, where empathetic responses are shaped by emotional intelligence. Conclusion In conclusion, "Big Hero 6" is a compelling narrative that beautifully illustrates the concepts of effective listening and empathy. Through the interactions of Hiro, Baymax, and their friends, the film shows how understanding, compassion, and effective listening are pivotal in building relationships, overcoming grief, and working together towards common goals. These themes are not only central to the film's storyline but also resonate strongly with the theoretical frameworks provided by Hamilton and the practical insights from the LinkedIn Learning resource on empathy. The movie, therefore, serves as an engaging and relatable example of how effective listening and empathy are integral to personal growth and collective success in dive