Active Listening: The Six Ws Consider the problem you have been working to rectify, making notes of six Ws in the boxes below. Who was affected by the problem? Printables What is the problem? The shipment was delayed due to poor communication at ABC INC. When and for what purpose should email be used? Why would it be an effective tool for this purpose? The purpose of an email platform is to communicate with the entire company. It is an effective tool because it also allows information to be communicated to various people within the
department. Information can be made available to a team and the entire company. When and for what purpose should an app be used? Why would it be an effective tool for this purpose? Slack can be used on a phone and a desktop computer. It is effective because there are many choices to integrate other platforms to communicate information. Slack allows teams to
communicate privately and publicly within the organization. Using SLACK, will allow ABC INC to have access to information just by searching. Employees can send text messages, video messages, etc. Why did Wanda task you with investigating communication methods? To find out what cause the delay and to find areas of improvement, so it doesn’t repeat. How should messages be modified to fit within the digital tool you have selected?
I selected SLACK and this tool will allow better communication within the organization. It will allow us to not
miss information as along we communicate all issues or information surrounded our customer through this platform. No information will go to spam.
