SITXCCS015_LOVELEEN_PART A
xlsx
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School
University of New South Wales *
*We aren’t endorsed by this school
Course
517
Subject
Communications
Date
Nov 24, 2024
Type
xlsx
Pages
3
Uploaded by DeanAntMaster1113
No
Questions
1
2
3
4
5
6
7
8
9
10
How satisfied are you with the promptness of
being seated upon arrival?
Rate the professionalism and friendliness of the
greeting you received.
How well were your preferences for seating
accommodated?
Please rate the speed and efficiency of our
order-taking process.
Were
your
dietary
restrictions
or
special
requests addressed appropriately?
Rate the recommendations provided for dishes
based on your preferences.
How satisfied are you with the overall dining
experience?
Were any issues or concerns during your meal
resolved to your satisfaction?
Were any extras or add-ons offered to enhance
your dining experience?
How
likely
are
you
to
recommend
our
restaurant to others?
Comments / Feedback:
The prompt seating was excellent,
have appreciated more information about special offers or
Rating
4
3
4
3
4
3
4
4
2
4
, and the staff was friendly. However, I would
r additional options.
No
Questions
Rating
1
2
2
3
3
3
4
Rate the effectiveness of the complaint resolution process.
2
5
3
6
2
7
4
8
3
9
1
10
3
How would you rate the clarity of communication regarding
the menu specials?
Were any additional training or guidance needed to handle
specific customer requests?
How well do you think the team handles unexpected
delays or challenges during service?
How often do you feel the need for additional information
about the dishes or ingredients?
Were there any instances where your personal preferences
were not adequately addressed?
Rate the overall cleanliness and tidiness of the restaurant
environment.
How well does the team adhere to organizational policies
on behavior and appearance?
Were there any issues related to cash transactions or
cashier services?
Rate the effectiveness of promotional services or offers
provided by the restaurant.
Comments / Feedback:
The communication about menu specials was a bit unclear. Additionally,
there seemed to be some confusion during the complaint resolution process. However, the
cleanliness of the restaurant was outstanding.
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