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Kirinyaga University College *
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MISC
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Communications
Date
Nov 24, 2024
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docx
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Uploaded by vincentw.
Week 2 - Discussion Forum 1
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42 unread replies.
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44 replies.
Your initial discussion thread is due on Day 3 (Thursday) and you have until Day 7 (Monday) to respond to your classmates. Your grade will reflect both the quality of your initial post and the depth of your responses. Refer to the Discussion Forum Grading Rubric under the Settings icon above for guidance on how your discussion will be evaluated.
Discussion Post 1
(K.H.)
Identify the techniques you can implement to improve the likelihood that your communications will be received and understood as you intended when utilizing one of the technology mediums, such as Zoom, Skype, email, text messages, or the telephone.
"Captivate your audience with your message, converse with your listeners, create an interactive experience, and get the most out of your upper body language" is how how Ms Peretz answered the issues at hand when it came to remote communication skills in her article with Forbes. This was most impacting to me merely because in the Army we had to really watch how our body language would speak for us, and even more while we
worked remotely. Sometimes its not entirely how you say something but the way you say it. We would often find ourselves as a Battalion facing adversity simply due to the tone of our body language or even the looks on our faces as someone else spoke. These simple messages speak in volumes and can dictate the entire atmosphere within a call.
Describe two checks that could be put in place prior to sending a communication that could help with selecting the proper communication channel.
Two checks that were implemented within our office was practicing our speech prior and to stretch our faces ensuring our facial language engaging. Practicing our speech in the mirror ensured that our facial expressions were minimal and our intent was perceived accurately and accordingly. Stretching our mouths and face made sure that our common resting faces werent the
ones that would be used during the call. Too often our resting faces got us in plenty questionable conversations that werent intended.
Explain how the proper communication channel selection can reduce or increase the effectiveness in addressing diverse audiences.
"The survey found that foreign language skills will be even more vital in the future and that language abilities can help executives advance their careers, speed overseas expansion, and boost corporate—as well as personal—success." (Rubin, 2011) Oh how often we would find ourselves in trouble merely for having a disgruntled look due to the language barriers. The diversity within the military is abundant and sometimes our faces show our discouraged behaviors in ways that not everyone would perceive the same. We dont consider this via remote calls even more than when were in person. I truly believe this is a huge step in the right direction to good
solid positive communication.
REFERENCES;
Peretz, N., & Forbes Coaches Council. (2020, December 1).
Four TED talk-inspired speaking tips to improve your remote
communication skills
Download Four TED talk-inspired speaking tips to improve your remote communication skills
.
Forbes
. https://www.forbes.com/sites/forbescoachescouncil/2020/12/01/four-ted-
talk-inspired-speaking-tips-to-improve-your-remote-communication-skills/?
sh=1ec61b601642
Rubin, J. P. (2011). Reducing the impact of language barriers.
Forbes Insights, Rosetta Stone Business
. Retrieved 15 September 2022, from https://forbes.com/forbesinsights/StudyPDFs/Rosetta_Stone_Report.pdf
Discussion 1 Post 2
(K.M.)
Through the use of technology, knowing how to effectively communicate across various channels will benefit your business. Video conferencing, instant messaging, audio calling, and emailing are forms of technology that have enhanced business communication in this modern day. When you collect most of these tools and weigh its benefits, Microsoft Teams seems to house them all.
Microsoft Teams is a powerful communication platform that many organizations use in the workforce today. Microsoft Teams offers a chat function, video and audio calling, screen sharing, file sharing, online meetings, calendar sharing, and much more. When working with a powerful fully integrated platform, users must learn how to use it. Deciding which medium to use to effectively communicate is often the key step.
Regardless of the form of technology used, to effectively communicate in the
workplace, the sender must perform an audience analysis (pre and post) and
understand the content that needs to be communicated. In short, you must know your audience and gather your thoughts. Having an audience-centered approach will help the sender select the appropriate tone and be aware of potential barriers. In preparation for any virtual meeting that I host, I always complete an agenda. The agenda keeps both my thoughts and material on track, and also offers insight to the attendees of the content being shared. Secondly, on the day of the meeting, I always test the quality of technology (video and audio) to ensure both are working and presenting as expected.
Diversity and inclusion are critical to healthcare. Utilizing the proper communication channel selection will increase the effectiveness in addressing diverse audiences. The healthcare network that I’m currently employed in has a policies and procedures, annual competencies, webinars, and much more around diversity. Through education, I learned when presenting, it’s important to complete an analysis of the audience’s energy and body language; adapting accordingly is vital as well. “Modern professional environment is characterized by new forms of organizing, powerful communication technologies, frequent change, diminishing boundaries between work life and personal life, an older and more diverse workforce, and a greater emphasis on globalism—and these changes impact business communication in dramatic ways” (Waldeck, Durante, et al., 2012). As the workplace continues to evolve, effective communication strategies and tools must continue to be a priority.
References
Waldeck, J., Durante, C., Helmuth, B., & Marcia, B. (2012). Communication in a changing world: Contemporary perspectives on business communication competence. Journal of Education for Business, 87(4), 230–240. https://doi.org/10.1080/08832323.2011.608388
Week 2 - Discussion Forum 2
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47 unread replies.
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49 replies.
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Your initial discussion thread is due on Day 3 (Thursday) and you have until Day 7 (Monday) to respond to your classmates. Your grade will reflect both the quality of your initial post and the depth of your responses. Refer to the Discussion Forum Grading Rubric under the Settings icon above for guidance on how your discussion will be evaluated.
Week 2 post 1
(K.H.)
The worst thing in the military is joking when professionalism is needed. Jokes are so common in the military and too often people do not understand there is a time and place. However, sometimes the jokes are their ways of communicating. "Each individual is different and has unique ways of communicating his/her thoughts." (Rane, 2010) Reading Ranes' passage really made me consider how often some ones jokes can be taken in a damaging way and can cause their professional views to be distorted or even unwarranted. My example is one of my higher ups when I first got into the Army. This Soldier made it a point to make some form of joke every conversation. Their professionalism was always criticized and he was often seen as an immature leader. Later after really getting to know more about him I realized that was his way of ensuring that the seriousness wouldnt cause anxiety for himself. He didnt understand that ethically his jokes were so unprofessional that it walked the line of plenty of ethical violations. Be it male/female, race, or even religious jokes, none were appropriate. Due to this, his career was at a stand still. After really discussing how he could change methods to help ease his anxiety within leadership situations
he considered that a mere smile in a conversation at the right moments or even body language that would allow him to fidget to remain professional would help tremendously. We discussed that sometimes jokes were okay but the he needed to really consider his surroundings, time, and what type of joke he was making. No matter how we all communicate, we have to watch how we do it.
References
Rane, D. B. (2010).
Effective body language for organizational success
(Links to an external site.)
.
IUP Journal of Soft Skills, 4
(4), 17–26.
Week 2 Post 2
(K.P.)
While I was in the military, I worked in the Financial Management (FM) career
field. We handled military member’s military pay, travel pay when members would go on temporary duty trips or deployments and pay vendors for government purchases and contracts. If it involved money, we were a part of
the payment process. As Baack (2021) states in our textbook, “Every day, employees routinely make ethical choices”. I heard a lot of stories over my 20 years about FM airmen making unethical decisions by stealing funds, thinking they would never get caught, although they typically did. One stories I recall was about two airmen working together in travel pay. At random, before processing a member’s travel voucher, they would go into the member’s bank information and change it to their own. Once the payment was made, they would change it back to the member’s account information. When the member would come into customer service to inquire about their “missing” travel payment the representative (someone other than the two individuals who processed the travel payment) would confirm the bank account information with the member and then tell the member to check with the bank again. This went on for a few months before getting caught but in the short amount of time the two had embezzled over $400K.
This occurred in the 1990’s and since then a lot of checks and balances have
been implemented. For example, in a previous travel pay system, every time
someone’s bank account information changed it would appear on a monthly report that was pulled by the Quality Assurance Manager (QAM) and the QAM
would compare the information to an SF1199A that was maintained as back up documentation. If there was no supporting documentation for the change,
the individual that made the change would be questioned as to why the change occurred. Another change that occurred is that they began having the Disbursing Officer review additional information, that was not previously reviewed, prior to releasing the payments. Had these checks and balances been in place when the airmen started stealing the money, they may have gotten away with it for a few weeks but definitely not months.
Baack, D. (2021). Management communication (2nd ed.). Zovio.