eCHCCSL002-Learner-Workbook-V1.0.v1.0 (7) (2) (1) (2) (1)

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CHCCSL002 Apply specialist interpersonal and counselling interview skills Learner Workbook

Page | 1 Table of Contents Table of Contents 2 Activities 3 Activity 1A 3 Activity 1B 4 Activity 1C 5 Activity 1D 6 Activity 1E 7 Activity 1F 8 Activity 2A 9 Activity 2B 10 Activity 2C 11 Activity 3A 12 Activity 3C 14

Page | 2 Activities Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment). Activity 1A Estimated Time 20 Minutes Objective To provide you with an opportunity to identify communication barriers and use strategies to overcome these barriers in the client-counsellor relationship. Identify three potential communication barriers and the strategies that you could use to overcome these. Too many distractions. We all Try to do too many things at once. If the environment in which you seek to communicate is noisy, phones ringing, people talking, etc, it is impossible to make your points. The same holds true if you take a phone call or are busy texting while someone sits across from you, hoping to share information or to hear what you have to say. Whenever your goal is to communicate, do in an atmosphere that is a " distraction - free " as possible. Overlooking cultural differences. These days, People are increasingly alert to the ways in which people differ in terms of culture, race, and religion. If your workplace is multicultural environment, it is crucial that you carefully inspect the language you use in your communications. Watch for anything that could be deemed insensitive or inappropriate. Not listening. Communications is more than just a business leader addressing his or her audience. Just as important is cultivating the art of active listening. How often do you find yourself mentally responding to what someone else is saying before they 've even finished talking? Focus on what others tell you, but also on how they express themselves in terms of nonverbal cues and body language.

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Page | 3 Activity 1B Estimated Time 15 Minutes Objective To provide you with an opportunity to understand the client-counsellor relationship through selection and use of micro skills. How can micro-skills help you to work with the client in the counselling process? Because they provide a framework for connection, communication, and engagement, micro-skills may be of assistance to you when you are working with a client throughout the counselling process. They may also assist to provide a secure and encouraging atmosphere in which the client can investigate the range of emotions they are experiencing. Micro-skills can help you to work with the client in the counselling process by providing a framework for interaction, communication and engagement. They can also help to create a safe and supportive environment for the client to explore their thoughts and feelings

Page | 4 Activity 1C Estimated Time 20 Minutes Objective To provide you with an opportunity to integrate the principles of effective communication into work practices. As a workplace activity (or simulated activity), provide evidence of the principles of communication in your own workplace communications. Perform a short interaction with a client (person representing a client) to discuss a brief situation or to arrange a session activity. This activity needs to be observed by the trainer/assessor or third party. T his activity will be assessed as part of your Performance Assessment. You do

Page | 5 not need to complete it here. Activity 1D Estimated Time 20 Minutes Objective To provide you with an opportunity to recognise non-verbal communication cues. What can be observed from the client in order to help with your client communications? Facial expression Facial expression is the most important nonverbal communication. We can share a message of anger, surprise, disappointment, fear, or sadness simply through facial expressions, such as raised eyebrows or the shape of the mouth. Gaze As we talk, it can also provide us with details of our listener’s reactions to what we have said. Eye contact

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Page | 6 Eye contact is more direct than gaze; it conveys a great deal, including anger, interest, and even attraction. Gestures They may show emotion, like using a pointed finger or a clenched fist) or add information to our words, illustrating a shape, size, or movement. Posture When we physically turn toward someone as they speak or lean forward, we convey interest; facing away or leaning backward can suggest a lack of interest or even boredom. Posture, such as sitting with legs and arms crossed tightly, anxious.

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Page | 8 Activity 1E Estimated Time 20 Minutes Objective To provide you with an opportunity to consider the impacts of different communication techniques on the client-counsellor relationship in the context of individual clients. How do individuals take in (and understand) information? Individuals take in and understand information they are using specialist counselling interviewing. The approach to counselling one which allows the client the client explore personal growth, potential, emotions, and psychological understanding) is one of support. Difference communication techniques can be used to bring forth client awareness for their developing and growth. Challenging; The media need to change the client for instance, when stories or statements contradict each other, or when you are working with a claim and need to bring out information from them to help them reach understanding. Challenging should not be accusatory, it should be questioning and clarifying. Challenging should be used positively and without causing undue stress to the client. Provide an example of how you can use a specific communication technique to work to the strengths of the client. Placing the Event in Time or Sequence Asking questions about when certain events occurred in relation to other events can help clients and counsellor get a clearer sense of the whole picture. It forces clients to think about the sequence of events and may prompt them to remember something they otherwise would not.

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Page | 9

Page | 10 Activity 1F Estimated Time 30-60 Minutes Objective To provide you with an opportunity to integrate case note taking with minimum distraction. As a workplace activity (or simulated activity), take client notes during a client session, ensuring that these are made discreetly and without disturbance to the client. This activity needs to be observed by the trainer/assessor or third party. T his activity will be assessed as part of your Performance Assessment. You do not need to complete it here.

Page | 11 Activity 2A Estimated Time 30 Minutes Objective To provide you with an opportunity to select communication skills according to the sequence of a counselling interview; and identify points at which specialised counselling interviewing skills are appropriate for inclusion. Explain the sequence of a counselling interview and the communication skills that you would use. At which points might you use specialised counselling interview skills? At each stage of the counselling process , different communication skills need to be used to guide the client Initial client discussions will be censored a bond building a rapport with your clients and forming a positive approach and should be used effectively to help put the client at Ease in the counselling / therapy environment be empathic and compassionate , The counsellor can also use encouragement to lead the clients in discussions , and paraphrase or summarise listening and actively engaged in the process . Active and reflective listening Problem solving to assisting clients in analysis of information. Self-Disclosure to share client experiences taking care not to infringe on the client - counsellor relationship. Stay focussed on the needs of the clients.

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Page | 12

Page | 13 Activity 2B Estimated Time 30-60 Minutes Objective To provide you with an opportunity to use specialised counselling communication techniques based on their impacts and potential to enhance client development and growth. As a workplace activity (or simulated activity) perform the following task: Within a counselling session, show your use of specialist counselling communication techniques to assist in the client’s progress. This activity needs to be observed by the trainer/assessor or third party. T his activity will be assessed as part of your Performance Assessment. You do not need to complete it here.

Page | 14 Activity 2C Estimated Time 15 Minutes Objective To provide you with an opportunity to recognise strong client emotional reactions. List the strong emotions (both positive and negative) that a client may display during a counselling session. Clients may invariably display strong emotional responses through the course of your sessions as they work through their personal issues. Anger, Rage, Frustration, Fear, Confusion, Despondency, Despair, Relief, Acceptance. Joy, Excitement. Elation

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Page | 15

Page | 16 Activity 3A Estimated Time 30 Minutes Objective To provide you with an opportunity to reflect on and evaluate own communication with clients. Provide an example of a client interaction and evaluate your communications for their effectiveness to assist the client. A successful communication with the client requires not only attentive listening and appropriate responses, but also showing respect for the client and having an awareness of their requirements. It is necessary to show respect for the client to generate a positive atmosphere and make certain that the client has the impression that their requirements are being taken seriously. Active listening techniques is one method for improving one's ability to communicate with clients. Being patient and understanding is another way to improve one's ability to communicate with client. It is important for the counsellor to have patience and an understanding of the client's situation to provide the highest level of assistance possible, especially when the client may be feeling confused or frustrated.

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Page | 18 Estimated Time 20-30 Minutes Objective To provide you with an opportunity to recognise the effect of own values and beliefs on communication with clients. Briefly list your values and beliefs and determine how these could impact on your clients. Be aware of your own personal values, beliefs, and attitudes and how they might impact on your work. This means that it is important that you allow clients to make decisions based on their own values and beliefs rather than decisions that reflect what you think they should do. Imposing your values on clients means that you attempt to exert direct influence over their beliefs, feelings, judgments, attitudes, and behaviour's. This can occur if you are completely unaware of your own attitudes, beliefs, and feelings or if you hold strong prejudices against specific groups of people.

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Page | 20 Activity 3C Estimated Time 15 Minutes Objective To provide you with an opportunity to identify and respond to the need for development of own skills and knowledge. How can you develop your own professional skills as a counsellor? Being Empathetic, open-minded, and maintaining professionalism. I would focus on the patients but also take care of my well-being. Listen Intently and ask for feedback. Work on Communication Be Organized Have Confidence Ways to Improve Your Counselling Skills Choose the Right Course Work on Communication

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eCHCCSL002-Learner-Workbook-V1.0.v1.0 (7) (2) (1) (2) (1)

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