CHCMHS002-Learner-Workbook-V1.0.v1.0 (4)

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CHCMHS002 Establish self-directed recovery relationships Learner Workbook

Page | 1 Table of Contents Table of Contents 1 Learner Workbook Activities 2 Activity 1A 2 Activity 1B 3 Activity 1C 4 Activity 1D 5 Activity 2A 6 Activity 2B 7 Activity 2C 8 Activity 2D 9 Activity 2E 10 Activity 2F 11 Activity 3A 12 Activity 3B 13 Activity 3C 14 Activity 3D 15 Activity 3E 16 Activity 4A 17 Activity 4B 18 Activity 4C 19 Activity 4D 20 Activity 4E 21 Summative Assessments 22 Section A: Skills Activity 22 Section B: Knowledge Activity (Q & A) 23

Page | 2 Learner Workbook Activities Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment). Activity 1A Estimated Time 20 Minutes Objective To provide you with an opportunity to explain how to respect the person as the author, definer and director of their own recovery and recovery journey. Respecting the person as the author, definer, and leader of their own recovery journey means recognizing that the person seeking help for their mental health or substance use is the one who knows the most about their experience, needs, and goals. As a caretaker or supporter, it is important to put the person's independence first, give them the power to make their own decisions, and give them support that fits their needs and wants. One way to do this is by active listen to the other person's story without judging it or talking over it. This means giving them your full attention, letting them talk about how they feel and what they have been through, and letting them use their own words. By doing this, you can help them feel heard, validated, and understood, which can build trust and rapport. Collaboration on goals is another important way to respect a person's right to be independent. Work with the person to set goals for their recovery that are realistic and important to them. Do not try to force your own plans or goals on them. This means letting them figure out what they want to do and what is important to them and getting them to own their goals and produce plans to reach them. By doing this, you can encourage a sense of control, self-efficacy, and motivation. Respecting the person's autonomy also means giving them the power to make decisions. This means not making decisions for them or telling them what to do but giving them the information and support they need to make good decisions on their own. It also means respecting their choices, even if they are different from yours, and helping them weigh the pros and cons of different options. Building on strengths is another effective way to help people feel more independent and in charge of their lives. Instead of focusing only on the person's problems and flaws, it is important to find their strengths and build on them. This means helping them figure out what their strengths are and how to use them to get where they want to go. By doing this, you can help someone feel more confident, good about themselves, and proud of what they have done. When helping someone, it's important to treat them with respect and not make assumptions about them. This means not making assumptions about the person or trying to force your own beliefs or values on them. Instead, try to listen actively and with empathy and confirm how they feel and what they have been through. This can build trust and lay the

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Page | 3 groundwork for a good relationship. Helping someone with things they need can also be a big help in their recovery. For example, offering to drive them to their appointments or watch their kids can help them get the care they need. In the same way, emotional support can help a person deal with the difficulties of their recovery journey. This could mean just being there and willing to listen, or it could mean giving resources and suggestions for other ways to get help, like support groups or therapy. When trying to get someone to be their own advocate, it is important to give them the tools they need to be involved in their own care. This could mean helping them figure out what their needs and goals are and helping them talk to their healthcare provider about them. It could also mean giving them information and resources to help them make decisions about their care that are best for them. Encouragement of self-advocacy can help people feel more confident and in control, which can be important for a successful recovery.

Page | 4 Activity 1B Estimated Time 20 Minutes Objective To provide you with an opportunity to discuss how to work in ways that inspire hope for the future and belief in the recovery. This Activity will be conducted in a tutorial. You do not need to do anything here. Move on to the next section.

Page | 5 Activity 1C Estimated Time 45 Minutes Objective To provide you with an opportunity to identify the personal values and attitudes which might affect recovery and identify factors to consider when planning and implementing all work activities. 1. Identify four personal values/attitudes of the individual which you may need to consider when involved in self-recovery activities and produce a short summary explaining how they might affect their recovery. Self-belief is important to maintain during the recovery process as it can help the individual to feel confident in their own abilities and help them to take the necessary steps to make positive changes. Self-discipline is also important as it can help the individual to stay focused and motivated during the recovery process. It can also help them to manage their behaviour and ensure that they are taking the necessary steps to make progress. Self-responsibility is key as it can help the individual to take ownership of their recovery process and ensure that they are taking the right steps to make positive changes. Self-motivation is also important as it can help the individual to stay focused and motivated even when facing challenging situations. It can also help them to stay positive and motivated even when the recovery process is slow. Present your answer in no more than 800 words. 2. Identify four things which you should consider in your plans for work activities. Refer to the Learner Guide provided. In Victoria you have privacy rights under the Privacy and Data Protection Act 2014 (Vic) when interacting with government organisations which limit what personal information can be collected, how it is used and disclosed. If you suspect your privacy rights have been breached by a Victorian government organisation you can make a complaint to OVIC. (Office Of the Victorian Information Commissioner. The Act permits a mental health service provider to disclose a person’s health information in general terms to a friend, family member or carer of a person if the disclosure is not contrary to any views or preferences of the person that the health information is not

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Page | 6 disclosed to that friend, family member of carer Mental Health Framework for Victoria promoting a culture of hope promoting autonomy and self-determination collaborative partnerships and meaningful engagement focus on strengths holistic and personalised care family, carers, support people and significant others community participation and citizenship responsiveness to diversity reflection and learning. In Australia, national and state laws cover equal employment opportunity and anti-discrimination in the workplace. As an employer, you must understand your rights and responsibilities under human rights and anti-discrimination law. It is against the law to take disadvantage employees and job seekers in any way because of their: race, gender sexual orientation, gender identity, intersex status, age, physical or mental disability, family or carer’s responsibilities, breastfeeding, religion or political opinion

Page | 7 Activity 1D Estimated Time 30 Minutes Objective To provide you with an opportunity to discuss how you can demonstrate consideration and respect for the important contribution of the person’s other relationships, life events, culture and activities to the recovery process. This Activity will be conducted in a tutorial. You do not need to do anything here. Move on to the next section. As a group activity (2-4 people) discuss the ways you can demonstrate consideration and respect for the individual’s own circumstances, including relationships, culture, and activities.

Page | 8 Activity 2A Estimated Time 20 Minutes Objective To provide you with an opportunity to establish and maintain a safe, positive working relationship and environment. Explain how providing a duty of care will help to establish and maintain a safe and productive working relationship and environment. The legal obligation to ensure the safety and well-being of others is known as a duty of care. Employers can help to build and maintain a safe and productive working relationship and environment by offering a duty of care. Employees / clients who feel protected and cared for are more productive and loyal. A duty of care can help to prevent accidents and injuries, as well as resolve any potential health and safety issues. Present your answer in no more than 500 words.

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Page | 9 Activity 2B Estimated Time 20 Minutes Objective To provide you with an opportunity to define power dynamics and explain how they can be used positively in working relationships. 1. Define power dynamics in regard to relationships. You should refer to the Learner Guide provided in your answer. Power dynamics describes how power affects a relationship between two or more people. Power affects all aspects of social life. 2. Explain how power dynamics can be used positively in your working relationship with the individual. Power dynamics set the tone at every level of human interaction. They influence your decision to speak up. The Benefits are Active Listening helps establish trust between parties. Showing empathy for others, is essential. Breaking Down Barriers to help everyone get to know one another, particularly when new members join the group. And Feedback. Get it from colleagues, Clients and send out emails or ask how it was verbally.

Page | 10 Activity 2C Estimated Time 20-30 Minutes Objective To provide you with an opportunity to identify a time when you have built a working relationship based on shared understandings using effective communication strategies; and interacted with the person showing warmth, openness, care, and authenticity. Provide an example of a working relationship that you have conducted which shows the following (this can be simulated if it is not possible to provide a working example): ⮚ Use of effective communication techniques ⮚ A shared understanding

Page | 11 Activity 2D Estimated Time 20 Minutes Objective To provide you with an opportunity to discuss, clarify and use in all communications the person’s preferred language, understandings, analogies and concepts about their experience. This Activity will be conducted in a tutorial. You do not need to do anything here. Move on to the next section. As a role play activity, work in pairs (taking turns to act as the mental health worker and as the individual). Discuss and clarify with the individual how they would prefer communications to be made, including: ⮚ Preferred language and terminology ⮚ Communicating the individual’s understandings of their experience ⮚ Analogies and concepts applicable to the individual’s experience.

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Page | 12 Activity 2E Estimated Time 20 Minutes Objective To provide you with an opportunity to identify why it might be necessary to adjust communication strategies to meet cultural preferences. Explain how cultural preferences might affect your communication strategies in your work with the individual. Nonverbal communication can be especially tricky when navigating diverse cultural norms. Facial expressions mean to someone from another country? Misunderstandings can easily arise if we do not consider these cultural offense – so being aware of them is essential for effective intercultural communication and dialogue. Every culture has its own unique beliefs and values that shape how culture influences communication, and the way people interact with each other – from social norms to decision- making processes. Cultural differences, such as language, words, gestures, and phrases, can have a significant impact on how people communicate. Present your answer in no more than 250 words. Communication is both verbal and non-verbal. While some cultures depend entirely on the spoken word to communicate. Understanding a culture's expectations and customs related to eye contact, direct or indirect communication style and time orientation is important for establishing good relationships. Eye contact and touch also vary dramatically in diverse cultures.

Page | 13 Activity 2F Estimated Time 20 Minutes Objective To provide you with an opportunity to outline role expectations and identify how to establish appropriate relationships. Outline the role requirements of your job and the guidelines that should be established for the working relationship with the individual. All formal working relationships need rapport and trust to function well – especially relationships between clients and their support workers. Successful and ethical working relationships are based on a clear understanding of what the workers’ role is – and, just as what their role is not. Everyone brings different strengths to their role, values, beliefs, practical knowledge, and skills. But it is important to have Ability to listen and understand Excellent communication skills Interest in helping people Willingness to collaborate and consult with others Ability to accept and respect the choices of other people Respect for unique needs, values, beliefs, culture

Page | 14 Activity 3A Estimated Time 30-40 Minutes Objective To provide you with an opportunity to create a comfortable environment which invites the person to tell their story. This Activity will be conducted in a tutorial. You do not need to do anything here. Move on to the next section. As a simulated work activity – conduct a meeting with an individual (either a person from the learning group or a person chosen by the trainer) to establish their situation and to find out why they are there to seek your help.

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Page | 15 Activity 3B Estimated Time 30 Minutes Objective To provide you with an opportunity to respond appropriately to clarify aspects of the story and the persons’ understanding of their experience; and respond to the person in a manner that reflects an appreciation of their situation and fosters respect, rights, promotion of dignity, hope and belief in their recovery. This Activity will be conducted in a tutorial. You do not need to do anything here. Move on to the next section. Following on from Activity 3A, as a simulated activity: Respond to the individual in an appropriate manner to show that you have understood the individual and their experience. You should also show appreciation for their information and provide belief in their recovery through providing respect, dignity, and acknowledgement of their right to maintain good mental health.

Page | 16 Activity 3C Estimated Time 25 Minutes Objective To provide you with an opportunity to recognise impacts of mental illness and a mental health diagnosis on the person's life and sense of self. Consider how an individual may respond to their mental health condition and how the diagnosis may impact upon the individual. Present your answer in no more than 250 words. When someone has a mental health condition, it can impact how they think, feel, and behave. It can also impact their physical health. As with anyone who finds themselves in an unexpected situation, they may feel overwhelmed, experience feelings of grief and loss, and be fearful of the future. Mental health conditions can put pressure on relationships. Some people with mental health conditions will feel a a feeling of isolation and disconnection from their communities. Stigma and discrimination is a reality for many people who live with a mental health condition, and it may impact their willingness to disclose their condition and seek support. Also, medication/s can impact on the person due to side effects.

Page | 17 Activity 3D Estimated Time 30 Minutes Objective To provide you with an opportunity to establish eligibility and priority for service and refer appropriately if required. 1. How can individuals access mental health services, programs, and treatments? Consider three different options. MHCSS or Mental Health Community Support Services focus on activities and programs that help people manage their own recovery and maximise their participation in community life. These are accessed in catchment areas in Victoria. (It may Differ from States). There is an Australian wide number -Head to Health on 1800 595 212 to be connected to the mental health service that is best for them. For Depression or Anxiety and if the client needs to chat Lifeline Beyond Blue and The Black Dog Institue are all phone lines that are available 24 hours. Butterfly Foundations for Support with Eating disorders and children can seek phonelines –Kids Helpline. There are many accessible to mental Health services but in extreme case call emergency 000. Source (https://www.healthdirect.gov.au/australian-mental-health- services#community) Explain in 100 words how you can establish priority needs for treatment. Defining the problem or ailment Describing the treatment prescribed by the mental health professional Setting a timeline for treatment progress (whether it is a vague timeline or includes specific milestones) SMART Identifying the major treatment goals Noting important milestones and objectives. While people in similar circumstances with similar issues may have similar treatment plans, it is important to understand that each treatment plan is unique.

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Page | 18 Activity 3E Estimated Time 20 Minutes Objective To provide you with an opportunity to identify factors which will help you to work within the context of the person’s experiences, understandings, and meanings and explain how to build a shared understanding of their needs. 1. Identify four factors which you should consider when looking at the context of the individual’s experiences for their mental health. - Environmental factors can also affect our mental health in the way they impact us psychologically. Your environment might raise or lower your stress levels, for instance. This can change your mental wellness overall, either serving to protect your psychological health or opening the door for mental illness to set in. -Every culture has a unique way of looking at mental health. For many, there is growing stigma around mental health, and mental health challenges are considered a weakness and something to hide. This can make it harder for those struggling to talk openly and ask for help. ---life purpose, individuals who have a keen sense of purpose and meaning in life tend to have better mental health, overall well-being, and cognitive functioning compared to those who lack a sense of purpose. - Experiencing a mental illness can add to financial stresses, and financial stresses can add to a mental illness. Financial safety can bring security and peace of mind. Combined with leisure time and fun activities, it can have a positive effect on wellbeing. Being able to work and pay bills regularly can ease pressure, though not everyone is able to do that. 1. Explain how you can build a shared understanding with the individual. Rapport is important because it allows us to connect and build relationships with others. It promotes connection with others on a personal level, and it helps establish comfortable living and working environments. Good rapport facilitates the development of emotional intelligence and interpersonal skills. Make it a point to remember peoples’ names and faces, as this shows attentiveness and an interest in who they are. Remembering people builds trust, paving the way for open dialogue and effective communication. Relating to another person by identifying a shared experience, trait, or opinion is an effective way to find common ground. This type of empathy is a useful tool for connecting with another

Page | 19 individual, as it demonstrates an understanding of their feelings and past experiences. When you ask follow-up questions during a conversation, you demonstrate interest in the speaker’s point of view. This reveals that you are listening closely and want to know more. Asking questions can eliminate uncomfortable small talk and help you get into more meaningful conversations. Nonverbal cues and mannerisms body posture, eye contact, facial expressions. When someone is speaking to you, face them, make comfortable eye contact, and mirror their expressions as they speak. This shows that you are tuned in to their feelings. Be wary of body language that signals disinterest like looking at your phone or the clock can indicate that you have no authentic interest in the person who is speaking to you, which can be detrimental to both personal and working relationships.

Page | 20 Activity 4A Estimated Time 20-30 Minutes Objective To provide you with an opportunity to identify a range of information about the organisation and programs, services and support available. Describe three different programs/services that are available for supporting self-recovery in mental health. ReachOut is a safe place where young people can openly express themselves, get a deeper understanding and perspective on what is happening in their lives, connect with people who provide judgement- free support, and build the resilience to manage their challenges now and in the future. Head to Health has more than 500 digital resources to support wellbeing and mental health. It also has resources for loved and carers. GROW is a Mental wellbeing program. They are face to face as well as online support. Thier peer-to peer style of support has been proven to be a positive way of helping you remain on the road to recovery. There are also many stories of recovery to help.

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Page | 21 Activity 4B Estimated Time 20 Minutes Objective To provide you with an opportunity to define recovery and recovery oriented practice and explain how to encourage the sharing of information. 1. Define the following in regards to mental health care and services: ⮚ Recovery ⮚ Recovery oriented practice 2. Explain in 150 words how you can encourage the sharing of information with an individual seeking help with their mental health. Recovery can mean different things. For some people, it will mean no longer having symptoms of their mental health condition. For others, it will mean managing their symptoms, regaining control of their life, and learning new ways to live the life they want. The principles of a recovery-oriented approach include understanding that each person is different and should be supported to make their own choices, listened to, and treated with dignity and respect. Each person is the expert of their own life and support should assist them to achieve their hopes, goals, and aspirations.

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Page | 22 Activity 4C Estimated Time 30 Minutes Objective To provide you with an opportunity to work with the person to determine their readiness and desire to self-advocate and participate in the service, and work collaboratively with the person to agree on the type and nature of services or support to be offered and decide the way the relationship will operate. This Activity will be conducted in a tutorial. You do not need to do anything here. Move on to the next section. As a simulated activity, work with an individual (either a person from the learning group or a person chosen by the trainer) and carry out the following: ⮚ Determine the readiness of the individual to participate in their self-recovery ⮚ Work collaboratively with them to agree how support should be given and the services/support that is required.

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Page | 23 Activity 4D Estimated Time 20 Minutes Objective To provide you with an opportunity to identify why you should establish agreement with the person on roles and responsibilities for both the person and the worker, and document in accordance with organisation procedures. 1. Why should you establish agreement with the individual on the roles and responsibilities that you both have? Present your answer in 75 words. Accountability: When roles and responsibilities are established, it is easier to hold each other accountable for fulfilling their responsibilities. This promotes a sense of ownership and responsibility for the task at hand. Efficiency: Clearly defined roles and responsibilities can lead to increased efficiency and productivity, as each person knows what they are responsible for and can focus on completing their assigned tasks. Goal alignment: Establishing roles and responsibilities helps to ensure that both parties are working towards the same goals. This helps to ensure that everyone is on the same page and working towards a common objective. Conflict resolution: When roles and responsibilities are not clearly established, it can lead to misunderstandings and conflicts. Having an agreement in place can help to prevent disagreements and can facilitate conflict resolution when issues do arise. 2. Explain why documentation should be made of the work that you do with the individual in their self-recovery. SOAP notes for mental health are an excellent way to document patient information clearly and concisely. It enables you to reduce administration time while allowing for a professional way to trace valuable medical information for current and future review. It also provides for other healthcare professionals and healthcare teams to quickly understand the overview of a patient's mental health situation. It paints an accurate picture of their mental health position. SOAP notes in mental health are one of the most effective ways to offer the best levels of care and achieve better outcomes.

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Page | 24 Activity 4E Estimated Time 20 Minutes Objective To provide you with an opportunity to clarify and document any other accountability requirements including program, funding or legislative requirements. Provide a brief overview of where responsibilities lie for providing mental health services to individuals at your organisation. Accountability standards should be included in all employment roles , and mental health treatment providers should be aware of the duties of other specialists, services, and organizations. This should be recorded and made plain to all parties involved to ensure that they are aware of their requirements. Ensure that all legal and ethical obligations are met as part of your accountability. Following through on tasks that must be completed ensuring that the client is receiving the services and support that they require Providing a duty of care to others.

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Page | 25 Summative Assessments Section A: Skills Activity Objective: To provide you with an opportunity to show you have the required skills for this unit. The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance. Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. Therefore, there is no skills activity required for this unit, as they have been covered in the previous activities.

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Page | 26 Section B: Knowledge Activity (Q & A) Objective: To provide you with an opportunity to show you have the required knowledge for this unit. The answers to the following questions will enable you to demonstrate your knowledge of: ⮚ Legal and ethical considerations (international, national, state/territory and local) for mental health work, and how these are applied in organisations and individual practice: o codes of practice o discrimination o dignity of risk o duty of care o human rights o informed consent o mandatory reporting o practice standards o privacy, confidentiality and disclosure o policy frameworks o records management o rights and responsibilities of workers, employers and individuals accessing the service o specific mental health legislation and its impact on individual workers o work role boundaries – responsibilities and limitations o work health and safety ⮚ Values and principles of the mental health sector, including: o recovery o recovery oriented practice o health promotion and prevention

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Page | 27 o holistic approach o empowerment/disempowerment o access and equity o early intervention o rights o social justice and inclusion o citizenship ⮚ Historical, current and emerging models of understanding mental illness in Australia and internationally ⮚ Evidence base for recovery including research and personal recovery experience ⮚ Programs, services and supports available to people with mental illness ⮚ Strength based approaches ⮚ Reflective practice and its role in underpinning ongoing learning, growth and good practice ⮚ Techniques for communication and motivational interviewing/counselling, including: o active listening o attending skills, use of body language, non-verbal communication o paraphrasing o reflecting feelings o open and closed questioning or probing o summarising o reframing o exploring options o normalising statements.

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Page | 28 Answer each question in as much detail as possible, considering your organisational requirements for each one. 1. What legal and ethical considerations do you have to make during your working practice? 2. To make during working practice is to adhere to all relevant laws and regulations. This includes health and safety standards, as well as any relevant laws pertaining to the practice, such as those related to privacy, confidentiality, or the rights of clients. For example, it is important to ensure that all client information is kept confidential and secure, and that any disclosures are only made with the appropriate permission. to maintain a high level of ethical standards. This includes following the principles of autonomy, beneficence, non-maleficence, justice, and fidelity. Autonomy refers to the right of individuals to make their own decisions, while beneficence and non-maleficence refer to the obligation to act in the best interests of the client and to avoid causing any harm. Justice refers to the obligation to treat all clients fairly, while fidelity requires professionals to remain loyal to their clients and to act in their best interests. Be aware of any potential conflicts of interest and work to resolve them in a timely and ethical manner. A conflict of interest can arise when a professional's personal interests interfere with their professional responsibilities. For example, if a professional is offered a financial incentive to recommend a particular product or service, they may have a conflict of interest. In this case, it is important to act in the best interests of the client and ensure that all decisions are made without the influence of any third parties. You should refer to specific examples and present your answer in no more than 1500 words. 3. Identify the meaning of FOUR of the following concepts in relation to mental health work: ⮚ Recovery self-determination and safety recovery practice recovery-oriented service delivery recovery, ⮚ Recovery oriented practice, social inclusion, community participation, personal goal setting and self-management ⮚ Health promotion, promoting high levels of mental wellbeing, preventing the onset of mental health conditions like depression and anxiety, building mental health literacy to promote self-care, destigmatise mental health conditions and encourage help- seeking and help-giving. ⮚ Holistic approach physical, emotional, social, and spiritual wellbeing. ⮚ Empowerment/disempowerment being respectful and non-judgemental. building a relationship where the person feels comfortable to discuss their feelings and what they want. Focusing on Strengths, supporting decision-making. Disempowerment Fear,Pain,Disspointment , guilt regret ⮚ Access and equity cultural, beliefs, gender,disibility

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Page | 29 ⮚ Early intervention physical, cognitive, behavioural, and social and emotional development ⮚ Rights autonomy, protection from seclusion and restraint, community inclusion access to services, and privacy. ⮚ Social justice and inclusion Access, Equity, participation, and human rights (Umbrella Term) Inclusion ethnicity, gender expression, cultural background Religious beliefs ⮚ Citizenship. social engagement and community participation to mental health and wellbeing, mental health services have a role in supporting people to engage in social and vocational networks and communities of their choosing 4. Drawing on your own research, consider the changing nature of models of understanding mental illness in Australia and internationally. Present your answer in no more than 800 words and cite your sources. 5. How can you establish an evidence base for recovery? practice and services are consistent with a social model of health, which recognises that broader social, economic, cultural, and political factors affect health and wellbeing and that the burden of ill-health falls disproportionately on those groups who experience greater discrimination and exclusion. focusing on proactive and purposeful engagement. Building collaborative relationships with clients that support personal recovery and promote wellbeing. (Source https://www.mindaustralia.org.au ) 6.Provide a definition for strength-based approaches and explain why they are useful. Positive psychotherapy may include a strength-based approach, where the practitioner focuses on the strengths and resourcefulness of their client, rather than their weaknesses, deficits, or failures This helps the client build a mindset focused on positive capacity building and helps them understand that they are resilient, leading to more reasonable expectations of themselves and others 7.Explain how programs and services can be useful for individuals aiming to recover from a mental illness. Present your answer in 500 words. The ‘recovery approach’ to mental illness is about helping you take control of your own life. You decide what is important for you and what you would like your life to look like, not just in terms of mental illness symptoms, but holistically. Recovery from mental health is not the same as a cure. Recovery means being able to create and live a meaningful life and contribute to your community, with or without mental health issues. This is sometimes called ‘personal recovery.’ WRAP Wellness Action Plan designed to Decrease and prevent intrusive or troubling feelings and behaviours, increase personal empowerment, improve quality of life; and Assist people in achieving their own life goals. 6. 7. Explain in 300 words what reflective practice is and how it can benefit your work in terms of ongoing learning, growth, and good practice.

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Page | 30 Reflective practices are methods and techniques that help individuals and groups reflect on their experiences and actions to engage in a process of continuous learning. Reflective practice enables recognition of the paradigms – assumptions, frameworks and patterns of thought and behaviour Reflective practice can help us understand our own intentions, values and visions and support us to work in a challenging field where our ethics and morals may be tested, where power relations may be decidedly unequal, and where we may be working in emotionally and physically demanding environment. Many of us keep coming back to fundamental questions: how can I make a difference in the world? What is “good change” and how do I contribute to it? How do we sustain ourselves and keep going, when the going gets rough? How can we position ourselves effectively within a change process, and avoid becoming part of the problem? Practicing reflection can help us answer these questions and others throughout our lives and careers. 8. Identify three techniques for communication and motivational interviewing and explain how they work to benefit the process. Reflective Listening, Reflection lets a client know that their therapist is listening and trying to understand their point of view. It also gives the client the opportunity to correct any misunderstandings and to elaborate on their feelings. Affirmations can help build a person's confidence in their ability to change. Summaries, Collecting reinforces what the client has said. For example, a therapist might say, "Let me see if I understand what you have said so far. Linking entails making associations between two parts of the discussion. For example, a therapist might say, “A minute ago you said you wanted to talk to... Maybe now we can talk about how you might try...” Transitioning wraps up the end of a session or moving on to another topic. For instance, a therapist might say, “A minute ago you said... But the last time we met it seemed like... What do you think about that?

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CHCMHS002-Learner-Workbook-V1.0.v1.0 (4)

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