BSBPEF501 - Assessment Task 1 2024

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Greenwich English College *

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BSBPEF501

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Business

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Jun 24, 2024

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Assessment Task 1 Manage personal and professional development BSBPEF501

Unit Title Manage personal and professional development Unit Code BSBPEF501 Student name Tamara Tims Student ID number 69194 Student signature Tamara TIms Date 22/06/2024 Task Number 1 BSBPEF501 Manage personal and professional development Page 2 of 13 RTO Provider 91153 – CRICOS Code: 02672K

------OFFICE USE ONLY----- For Trainer and Assessor to complete: ◻ Student requested reasonable adjustment for the assessment Question Marking Sheet - Assessor to complete. Did the student satisfactorily address each question as instructed: Completed satisfactorily S NYS DNS Comments Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐ Student Name: Assessor Name : Assessor Signature: Date: BSBPEF501 Manage personal and professional development Page 3 of 13 RTO Provider 91153 – CRICOS Code: 02672K

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Table of Content Task 1 – Knowledge Questionnaire 5 Question 1 6 Question 2 7 Question 3 7 Question 4 8 Question 5 8 Question 6 8 References 9 BSBPEF501 Manage personal and professional development Page 4 of 13 RTO Provider 91153 – CRICOS Code: 02672K

Task 1 – Knowledge Questionnaire Task summary and instructions What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency: ● roles and responsibilities of team members ● principles and techniques involved in the management or organisation of: o performance measurement o personal behaviour, self-awareness and personality traits identification o personal development plans o personal goal setting o task prioritisation ● common personal and professional development activities relevant to the industry ● technology to plan and prioritise work tasks ● techniques to manage health and wellbeing in the workplace ● organisation’s human resources policies and procedures relevant to professional development. Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed. What do I need to do to complete this task satisfactorily? ● submit your answers to the questions within the set timeframe, ● answer all questions as instructed, ● answer all questions using your own words and reference any sources appropriately, ● all questions must be answered satisfactorily. It is advisable to: BSBPEF501 Manage personal and professional development Page 5 of 13 RTO Provider 91153 – CRICOS Code: 02672K

Task summary and instructions ● review the questions carefully, ● answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), ● further research the topics addressed in each question. Specifications You must submit to GOALS the ● assessment coversheet, ● answers to all questions, ● references. Resources and equipment • computer with Internet access, • access to Microsoft Office suites or similar software, • learning material. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task. Answer all the questions below: BSBPEF501 Manage personal and professional development Page 6 of 13 RTO Provider 91153 – CRICOS Code: 02672K

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Question 1 Select one of the following teams and research their typical composition: ● Marketing Team ● Customer Service Team ● IT Team ● Front of House Team in a restaurant Identify the roles and responsibilities of three (3) team members within the team of choice. Example: A Back of House Team in a restaurant would normally comprise of the following roles: Head Chef, Sous Chef, Line Cook, Dishwasher. The question asks you to outline the responsibilities of three roles identified within the team. Team of choice : <Marketing Team> Role in the team Responsibility of the role (30-50 words/activity) Marketing manager A marketing manager is responsible for promoting a company's products or services. They develop strategies to reach potential customers, oversee advertising campaigns, manage budgets, and analyse market trends to make informed decisions. Essentially, they work to increase brand awareness and drive sales through various marketing channels. Marketing specialist A marketing specialist focuses on specific tasks within marketing, like social media management, content creation, or market research. They execute plans created by marketing managers, ensuring that promotional activities are carried out effectively. Their duties might include writing posts for social media, conducting surveys to understand customer preferences, or analysing data to track campaign performance. Essentially, they're the doers who help bring marketing strategies to life. Content creator A content creator is responsible for generating engaging material, like articles, videos, or graphics, that attracts and retains an audience. They might write blog posts, produce videos, or design images for social media. Their goal is to BSBPEF501 Manage personal and professional development Page 7 of 13 RTO Provider 91153 – CRICOS Code: 02672K

Team of choice : <Marketing Team> create content that resonates with the target audience, drives traffic to a website or platform, and ultimately helps achieve marketing objectives, such as brand awareness or product promotion. Question 2 Outline two (2) principles and/or techniques involved in the management or organisation of each of the following: Item Outline of principles and/or technique. (40-80 words/item) Performance measurement Performance measurement techniques are methods used to evaluate how the organisation is doing. It's like using tools or systems to measure progress or success in achieving goals. In business, it might involve tracking sales numbers, customer satisfaction scores, or website traffic. These techniques help understand what's working and what needs improvement, so adjustments can be made to achieve better results. Personal behaviour, self-awareness and personality traits identification This technique involves understanding how a person behaves, what they're aware of about themselves, and identifying their personality traits. It helps individuals recognise their strengths, weaknesses, and characteristics that influence how they interact with others and approach tasks. By understanding these aspects, people can better navigate their personal and professional lives. Personal development plans A personal development plan is a roadmap for improving an organsation. It's a structured approach to setting goals, identifying areas for growth, and outlining steps to achieve them. It includes things like learning new skills, developing existing talents, or improving relationships. By creating and following a personal development plan, you can work towards reaching their full potential and achieving their organisational goals. Personal goal setting Personal goal setting consists of making a list of what the organosation wants to achieve. It involves thinking about what's important to the organisation and what they want to accomplish in different areas relationship. These goals can BSBPEF501 Manage personal and professional development Page 8 of 13 RTO Provider 91153 – CRICOS Code: 02672K

Item Outline of principles and/or technique. (40-80 words/item) be big or small, short-term or long-term. By setting clear goals, they can focus their efforts and track progress. Task prioritisation Task prioritisation in task management involves ranking tasks in order of importance and urgency. This process helps to ensure that the most critical and time-sensitive tasks are addressed first, leading to more efficient and effective workflow management. By prioritizing tasks, individuals and teams can focus their efforts on what matters most, improving productivity and achieving goals more systematically. Question 3 Outline three (3) common personal and professional development activities relevant to an industry you worked or currently work in. The industry may include hospitality, marketing, customer service, travel and tourism, engineering etc. Note: if you have never held a job before, select an industry of choice to answer the question. Industry : <Customer Service> Personal and professional development activity Outline of the activity (30-50 words/activity) Coaching Coaching in customer service is the process of guiding and training customer service representatives to improve their skills, performance, and overall effectiveness in handling customer interactions. This involves providing feedback, sharing best practices, role-playing scenarios, and offering support to help employees develop their communication, problem-solving, and empathy skills. Networking Networking in customer service refers to the practice of building and maintaining professional relationships with others in the industry to share knowledge, experiences, and resources. This can include connecting with colleagues, industry experts, and customers through various means such as social media, industry events, and professional BSBPEF501 Manage personal and professional development Page 9 of 13 RTO Provider 91153 – CRICOS Code: 02672K

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Industry : <Customer Service> organisations. The goal of networking in customer service is to improve service quality by staying informed about industry trends, learning new strategies, and fostering a community of support and collaboration. Online course Online courses in customer service are educational programs delivered via the internet that are designed to teach individuals the skills and knowledge needed to excel in customer service roles. These courses cover various topics, such as effective communication, problem-solving, handling difficult customers, customer relationship management, and the use of customer service software Question 4 Describe three (3) technology tools that you could use to prioritise tasks. Technology tools Description (40-80 words/tool) Online calendar An online calendar can be used to - List all tasks, Assign Priorit1ies, Schedule high priority tasks first, Block time slots, Set reminders and alerts and Review tasks regularly. Project Managment Tools Tools like charts and software are used to manage projects and prioritize tasks effectively. Examples are GANTT charts, Task Managment Software and Resource Allocation Tools. Excel Spreadsheet Excel spreadsheet can be used for Simplicity, Accessibility, Data Analysis, Integration and Collabration in tasks prioritisation. Question 5 Outline four (4) techniques to manage health and wellbeing in the workplace. Techniques to manage health and wellbeing in the workplace Outline (30-50 words/technique) Offering employees work-lire balance Offering work-life balance for employees is crucial because it enhances their well-being, productivity, and overall job BSBPEF501 Manage personal and professional development Page 10 of 13 RTO Provider 91153 – CRICOS Code: 02672K

Techniques to manage health and wellbeing in the workplace Outline (30-50 words/technique) satisfaction. By allowing employees to effectively manage their professional and personal lives, companies can reduce stress, lower turnover rates, and foster a more motivated and engaged workforce. Additionally, promoting work-life balance can attract top talent and improve the organization’s reputation as a supportive and desirable place to work. Allow employees to work from home Allowing employees to work from home is important because it promotes work-life balance, reduces commute stress, and can increase productivity. It also helps attract and retain talent by offering flexibility and can contribute to higher job satisfaction and morale. Moreover, remote work can lower overhead costs for the company and provide employees with a more comfortable and personalized work environment. Allowing employees to take a break Allowing employees to take breaks is important because it enhances their overall well-being, increases productivity, and reduces stress. Regular breaks can prevent burnout, improve focus and concentration, and boost creativity. By encouraging breaks, companies can foster a healthier, more engaged, and more motivated workforce, leading to better performance and job satisfaction. Getting employees to participate in team building activities Encouraging employees to participate in team-building activities is important because it enhances communication, collaboration, and trust among team members. These activities can improve problem-solving skills, boost morale, and foster a sense of camaraderie. By participating in team-building exercises, employees are more likely to feel connected and engaged, leading to a more cohesive and productive work environment. Question 6 Research typical organisation’s human resources policies and procedures relevant to professional development. Select two (2) policies and procedures from your research and address the following: BSBPEF501 Manage personal and professional development Page 11 of 13 RTO Provider 91153 – CRICOS Code: 02672K

● Outline the scope and purpose of the policy ● List the key content of the policy ● Describe why the policy is relevant to and supports professional development (50-100 words/selected policy and procedures) Policy and Procedures Address the following: ● Outline the scope and purpose of the policy ● List the key content of the policy ● Describe why the policy is relevant to and supports professional development (50-100 words/selected policy) Professional development policy Implementing a professional development policy is important because it supports continuous learning and growth for employees. This policy helps enhance their skills, knowledge, and career prospects, which in turn increases job satisfaction and retention. By investing in professional development, companies can ensure they have a highly skilled and adaptable workforce, ready to meet evolving industry demands. Moreover, it demonstrates a commitment to employee growth, fostering a culture of excellence and innovation within the organisation. Performance development process Establishing a performance development process is essential because it provides a structured approach for evaluating and improving employee performance. This process involves setting clear goals, providing regular feedback, and identifying areas for growth and development. By implementing a performance development process, companies can ensure that employees are aligned with organisational objectives, improve their skills, and increase their productivity. Additionally, it fosters a culture of continuous improvement, accountability, and recognition, leading to higher job satisfaction and better overall performance. BSBPEF501 Manage personal and professional development Page 12 of 13 RTO Provider 91153 – CRICOS Code: 02672K

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References Please include your references below: (Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment) 1. What is performance measurement? | Performance measurement for agriculture, agri-food and economic development organizations . (n.d.). ontario.ca. https://www.ontario.ca/document/performance-measurement-agriculture-agri-food-a nd-economic-development-organizations/what-performance-measurement#:~:text=Pe rformance%20measurement%20is%20the%20process,desired%20outcomes%2C%20goals %20and%20objectives . 2. Wedgwood, J. (2022, September 21). The importance of Work-Life Balance . The Happiness Index. https://thehappinessindex.com/blog/importance-work-life-balance/ 3. Vrbat, P. (2023, March 1). What is a content creator? | State of digital publishing . State of Digital Publishing. https://www.stateofdigitalpublishing.com/content-strategy/what-is-a-content-creator/ 4. Kagan, J. (2024, April 14). Networking: What it is and how to do it successfully . Investopedia. https://www.investopedia.com/terms/n/networking.asp 5. Eby, K. (n.d.). How to prioritize tasks: steps, tips, and techniques. Smartsheet . https://www.smartsheet.com/content/task-prioritization#:~:text=Task%20prioritization%20 is%20the%20process,tasks%20you%20need%20to%20complete . BSBPEF501 Manage personal and professional development Page 13 of 13 RTO Provider 91153 – CRICOS Code: 02672K

BSBPEF501 - Assessment Task 1 2024

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