SITXHRM004___Written_Assessment__1_
.pdf
keyboard_arrow_up
School
Flinders University *
*We aren’t endorsed by this school
Course
NURS2007
Subject
Business
Date
Jun 24, 2024
Type
Pages
18
Uploaded by MateFire14586
SITXHRM004 - Recruit, select and induct staff Assessment 5 – Written Assessment
Trainee Name
Charles-Elie Tourne
Trainee ID Number
45759
Trainer/ Assessor Name
Submission Attempt
Attempt 1 -
☐
Attempt 2 -
☐
Attempt 3 -
☐
Trainee Declaration
: "I hereby certify that:
This assessment is my own work based on my personal study/research, in my own words.
I have cited all sources and material used to assist my research for this assessment.
I have not copied or plagiarized any part of this assessment from another student.
I or any other student has not submitted this assessment previously.
I have kept a copy for my own records.
I am aware of the availability of reassessment consistent with the Institute’s Reassessment Policy.
I understand my right to appeal the assessment or reassessment outcome, as per the Institute’s Complaints and Appeals Policy.
Trainee Initials
Date
CT
10/06/2022
Questions
1
What is the minimum full time hourly wage for the following positions according to the
Hospitality Industry (General) Award 2010 as at Jan 2018.
Level 2 Cook - Grade 1
$19.53
Level 3-Food and Beverage Attendant - Grade 3
$20.21
Level 2-Kitchen Attendant
- Grade 2
$19.53
2
According to the National Employment Standards ………
a. What are the maximum weekly
hours of work an employer can request an employee
undertake?
38 hours per week
b. What employees are entitled to Parenting Leave
entitlements?
It specifies that an employee, other than a casual employee, is not entitled to parental leave of any kind (other than unpaid pre-adoption leave, unless the employee has , or will have completed 12 months of continuous service.
c. How much notice must an employee
give to an employer before taking unpaid
parental leave?
The notice period that is usually required to be given to the employer is:
At least ten (10) weeks before the leave starts
If that is not possible, then at soon as possible (which may be a time after the leave has commenced) d. What rights does an employer have regarding requiring
employees to work
In recent years an employer may ask you to work a public holiday, however they were required to pay penalty rates.
on public
holidays?
Changes to parts of the NES now consider the hospitality industry be a seven (7) day week enterprise, which includes being open on public holidays. Therefore the request for you to work public holidays is now considered a reasonable request
3
According to the Hospitality Industry (General) Award 2010, what allowances must be paid in the event of:
Overtime of more than 2
hours, without notification
A staff member is asked to do more than two (2) hours overtime without notice will be paid a meal allowance which is $12.71
A cook who is required to use their own tools
Where a cook is required to use their own tools, the employer must pay an allowance of $1.55 per day or part thereof up to a maximum of $7.60 per week
An employee required to start earlier than their shift, before their normal method of transport is available
If an employee is requested to start at a time that is earlier than their normal method transport is available, the employer must paid the cost of the transport or provide the transport themselves
A full-time staff member required to perform first aid duties as part of their job (who holds a first aid
certificate
A full time staff member has been asked to perform first aid duties as part of their job role (they hold a first aid certificate). They will be paid
an additional $9.71 a week
A staff member is working
remotely and is required to stay over night
A staff member is required to work remotely and needs to stay overnight must be paid $48.55 per overnight stay period
Part time and casual
catering employee’s laundry reimbursements
If you are a part time or casual catering employee your laundry reimbursement will be $2.05 per laundered item
4
According to the Hospitality Industry (General) Award 2010, what rates must be paid to an employee required to work overtime?
According to the NES a hospitality worker must be paid specific rates when working overtime. ❖
Monday to Friday- 150% (time and a half) of their normal pay rate for the first two (2) hours and 200% (double time) of pay for the rest of the overtime. ❖
Between midnight Friday and midnight Sunday- 200% (double time) for any hours worked ❖
If working on a rostered day off (RDO) 200% (double time). Must be paid a minimum of four (4) hours regardless. This does not apply to work which is part of an employees normal roster.
5
According to the Hospitality Industry (General) Award 2010, what are the mandated breaks an employee can take in their shift?
An employee (including a casual employee) who is required to work a shift of more than five hours and up to six hours may elect to take an unpaid meal break of up to 30 minutes during the shift and the employer shall not unreasonably refuse the request.
6
According to the Hospitality Industry (General) Award 2010, what are the maximum allowed shift hours for a full-time employee, and the mandated breaks between shifts?
A minimum of six hours and a maximum of 11 ½
may be worked on any one day. The daily minimum and maximum hours are exclusive of meal break intervals.
f the employee is required to work a shift exceeding 10 hours, the employee is entitled to an unpaid break of no less than 30 minutes and two 20-minute paid break
s. The unpaid break may be taken no earlier than two hours after starting work and no later than 6 hours after starting
work. Breaks should be spread evenly across the shift
7
According to the Hospitality Industry (General) Award 2010, what are the maximum allowed shift hours for a part time employee, and the mandated breaks between shifts?
A maximum of 11 ½ may be worked on any one day for a part time employee
If the part time employee is required to work a shift exceeding 10 hours, the employee is entitled to an unpaid break of no less than 30 minutes and two 20-minute paid breaks. The unpaid break may be taken no earlier than two hours after starting work and no later than 6 hours after starting
work. Breaks should be spread evenly across the shift
8
List four (4) key aspects of EEO within a workplace
Equal employment opportunity (EEO) It is illegal to discriminate against customers or staff due to: • Family responsibilities. • Sexuality, gender identity. • Sex. • Relationship or parental status.
9
What are the rights and responsibilities of staff under EEO?
Staff have the right to
: ❖
a workplace that is free from unlawful discrimination and harassment, ❖
fair practices and behaviour in your workplace, ❖
competitive merit-based selection processes for recruitment or promotion, ❖
training and development that enables you to be productive in your work and to pursue a career path, ❖
equal access to benefits and conditions including flexible working arrangements, and ❖
fair processes to deal with work-related complaints and grievances.
Staff have the responsibility to
: ❖
work to the best of your ability and provide quality service to customers, ❖
recognise the skills and talent of other staff members, ❖
act to prevent harassment and discrimination against others in your workplace, ❖
respect differences among your colleagues and customers such as cultural and social diversity ❖
treat people fairly (don’t discriminate against or harass them).
10
What are three (3) procedures that are undertaken when conducting an employment check?
1/Firstly you will need to gain permission from the applicant to conduct reference checks 2/You will need to clarify with them which referees to contact and when. Which referees are the most relevant to the position advertised Applicant will need to be able to provide a minimum of three (3) referees 3/Ensure that all reference information is correct
11
How might you encourage an applicant to allow you to reference check?
In some instances an employer may need to encourage an applicant to allow them to conduct a reference check. For example they have applied for a position, but still have an existing position of which they do not what there existing boss to know that they are planning on leaving. ❖
Explain that if you can't have a discussion with the immediate supervisor, you may not have enough information about their candidacy to make an informed decision, and you won't be able to consider them further. Then ask them to explain their reluctance and work through it with them. ❖
If their current boss doesn't know they're looking, give the candidate some time (a day or so) to go back and have their own conversation with their supervisor.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Related Questions
elaborate a detailed analysis of the case study to support the agrument and provide evidence from the case
arrow_forward
Company ZYX is a small consulting organization with 40 employees. The manager who is responsible for employee performance appraisal has a particular way of conducting it. He has a firm belief that formal performance evaluations (with developed criteria, ratings, formal discussions etc.) are an absolute waste of time and should never be done. Instead, he thinks that he is well familiar with each employeeâs work and achievements, and he can easily tell âwhat they are worthâ by interacting with them and observing their performance on a daily basis. As a result, the manager periodically stops at employeesâ desks, talks to them, asks about their progress on projects and discusses other work-related issues. Employees have a lot of daily feedback and seem to like it. However, no written performance appraisal forms are ever filled in. When it comes to pay raises and promotion, the manager makes his decisions and announces them…
arrow_forward
d iscuss the role of supervisors or managers in conducting traditional performance reviews.
arrow_forward
TO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints.
Case:
Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.
June 1
out of orange yogurt
produce not fresh
bread stale
lemon yogurt past sell date
checkout lines too long
couldn’t find rice
overcharged
milk past sell date
double charged
stock clerk rude
meat smelled strange
cashier not friendly
charged for item not purchased
out of maple walnut ice cream
couldn’t find the sponges
something green in meat
meat tasted strange
didn’t like music
store too cold
checkout lines…
arrow_forward
1. The leader in the quality movement who recommended that organizations "eliminate numerical
quotas for the work force and numerical goals for management.":
A. Juran
B. Ishikaw
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
2. The quality leader responsible for the term Total Quality Management (TQM):
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
3. The quality leader most associated with the concept of robustness:
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
TOTAL QUALITY MANAGEMENT-MBA
EXAMINER:GAT
arrow_forward
II. Exercise
You have been asked to develop a work sample for a receptionist position
in a three-person law firm. The lawyers believe this might be the best
way to evaluate applicants, especially because they are seeking someone
with a disability and they do not believe in the practical credibility of
standardized measures.
1. What information do you need to design the work sample?
2. What materials do you need?
3. What are the criteria for your observation schedule as the
consumer performs the work sample?
arrow_forward
Assume that your company is looking to recruit new teachers for your project management course this semester. Create a set of quality criteria that you might use to guide your decision-making in this recruiting process. Consider the possibility that some present teachers may not fulfill these requirements. Describe how you would approach this issue and include examples of your thinking.
arrow_forward
Discuss the seven (7) basic tools of total quality management (TQM).
arrow_forward
Describe how benchmarking is used in tqm?
arrow_forward
What is the Cp value of a on-target 4.5 sigma process ?
a. 1.25
b. 1
c. 1.75
d. 1.5
e. 2
arrow_forward
Describe the elements of Total Quality Management (TQM)
arrow_forward
DATA COLLECTION ON IMPACT OF CORONA VIRUS (COVID19) ON ORGANISATION STAFFING?
arrow_forward
In recent years more people have been working past the age of 65. In 2005, 27% of people aged 65-69 worked. A recent report from the Organization for Economic Co-operation and Development
(OECD) claimed that the percentage working had increased (USA Today, November 16, 2012). The findings reported by the OECD were consistent with taking a sample of 600 people aged 65-69 and
finding that 180 of them were working.
a. Develop a point estimate of the proportion of people aged 65-69 who are working (to 2 decimals).
b. Set up a hypothesis test so that the rejection of Ho will allow you to conclude that the proportion of people aged 65-69 working has increased from 2005.
Ho: p-Select your answer-
Hap
Select your answer -
c. Conduct your hypothesis test using a = 0.05.
p-value
Select your answer-
What is your conclusion?
- Select your answer -
▾ Ho
arrow_forward
Total quality management practices and their impact on performance. Case study of Royal Jordanian Airlines ( Findings of the case study and suggestion. Word count 1000).
arrow_forward
List the seven concepts for an effective TQM program?
arrow_forward
What is the purpose of measuring and monitoring the performance scoreboard?
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Related Questions
- elaborate a detailed analysis of the case study to support the agrument and provide evidence from the casearrow_forwardCompany ZYX is a small consulting organization with 40 employees. The manager who is responsible for employee performance appraisal has a particular way of conducting it. He has a firm belief that formal performance evaluations (with developed criteria, ratings, formal discussions etc.) are an absolute waste of time and should never be done. Instead, he thinks that he is well familiar with each employeeâs work and achievements, and he can easily tell âwhat they are worthâ by interacting with them and observing their performance on a daily basis. As a result, the manager periodically stops at employeesâ desks, talks to them, asks about their progress on projects and discusses other work-related issues. Employees have a lot of daily feedback and seem to like it. However, no written performance appraisal forms are ever filled in. When it comes to pay raises and promotion, the manager makes his decisions and announces them…arrow_forwardd iscuss the role of supervisors or managers in conducting traditional performance reviews.arrow_forward
- TO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold checkout lines…arrow_forward1. The leader in the quality movement who recommended that organizations "eliminate numerical quotas for the work force and numerical goals for management.": A. Juran B. Ishikaw C. Crosby D. Feigenbaum E. Taguchi F. none of the above 2. The quality leader responsible for the term Total Quality Management (TQM): A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above 3. The quality leader most associated with the concept of robustness: A. Juran B. Ishikawa C. Crosby D. Feigenbaum TOTAL QUALITY MANAGEMENT-MBA EXAMINER:GATarrow_forwardII. Exercise You have been asked to develop a work sample for a receptionist position in a three-person law firm. The lawyers believe this might be the best way to evaluate applicants, especially because they are seeking someone with a disability and they do not believe in the practical credibility of standardized measures. 1. What information do you need to design the work sample? 2. What materials do you need? 3. What are the criteria for your observation schedule as the consumer performs the work sample?arrow_forward
- Assume that your company is looking to recruit new teachers for your project management course this semester. Create a set of quality criteria that you might use to guide your decision-making in this recruiting process. Consider the possibility that some present teachers may not fulfill these requirements. Describe how you would approach this issue and include examples of your thinking.arrow_forwardDiscuss the seven (7) basic tools of total quality management (TQM).arrow_forwardDescribe how benchmarking is used in tqm?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub