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CHC52015 Diploma of Community Services CHCCCS004 Assess co-existing needs Student Guide and Assessment Version control: 1.0 Approval date: Approved by: Compliance Manager Page 1 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
1. Overview Competency-based assessment: Evidence will be gathered which is mapped to the requirements of the unit of competency. The link between the unit and assessment tools can be found in the Assessment Mapping document. 2. Assessment Scenario Assessment scenario is based on the simulated environment, unless otherwise specified. The candidates need to complete each assessment item according to the devised environment while following the instructions and guidelines. 3. Summary of Assessment Tasks To successfully complete this unit of competency students are required to complete the following assessment tasks: Assessment Task 1: Candidates need to answer written questions and short answer written questions to demonstrate their knowledge, candidate must answer all questions correctly to be deemed satisfactory in this task Assessment Task 2: Students are required to read case studies and answer the questions related to each case study. Candidate must answer all questions correctly to be deemed satisfactory in this task Assessment Task 3: The students are required to complete the project according to the set standards Assessment Task 4: Refer to the work placement observation booklet for task 2 Assessment Task 5: Refer to the work placement booklet for task 11 4. Instructions to Student Each assessment item will include instructions on how to complete and submit the assessment. Submit completed assessment items to your trainer via Moodle by the agreed date. All assessment items submitted must include student name and student ID number Clarify any questions regarding this assessment with your trainer. 5. Requirements Common office equipment, technology, software and consumables, including: 1. Office supplies and equipment 2. Computers with internet access and word processing applications Refer to student course materials to assist student in completion of all assessment items 6. Conditions Version control: 1.0 Approval date: Approved by: Compliance Manager Page 2 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
Assessment may take place during or out of class time as required per each assessment task No marks or grades are allocated for the assessment. The task will be assessed as Satisfactory or Not Satisfactory Students will be assessed according to the criteria listed in the Assessment Checklist The Assessment Checklist will also be used to provide feedback and record unit outcome/completion 7. Submission Assessment Task 1: Competed written questions and short answer written questions Assessment Task 2: Candidate must answer all questions correctly for the concerned case studies to be deemed satisfactory in this task Assessment Task 3: The students must complete the project according to the set standards Assessment Task 4: Refer to the work placement observation booklet for task 2 Assessment Task 5: Refer to the work placement task booklet for task 11 8. Recording requirements: Assessors are required to mark and upload student results on Moodle. 9. Requirements to be deemed competent Students must satisfactorily demonstrate all assessment criteria for each assessment task to be deemed Satisfactory for each assessment task. All assessment tasks must be completed satisfactorily to be able to determine competent in this unit of competency. 10. Reasonable adjustments Trainer/assessor may make reasonable adjustments for students with LLN difficulties such as: Call for peer support from other students. Trainer will spend more time explaining/role playing the business scenario for students who do not have much work experience Trainer may conduct verbal assessment when a student is having difficulties in writing. (trainer must record details of reasonable adjustment arrangement on the assessment record sheet. Trainer are required to use the reasonable adjustment record sheet for each assessment task that required reasonable adjustments. 11. Student appeals Students have the right to appeal an unfavourable decision or finding during assessment. All student appeals must be made in writing using the Appeals Form and specify the particulars of the decision or finding in dispute. Refer to GBCA Student Complaints and Appeals Policy & Procedure 7 – Internal appeal process – assessment for details. 12. Re-assessment If a student receives a Not Yet Competent - NYC in a specific unit, he/she will have to make arrangements to be re- assessed. Reassessment is available only if the student has attempted assessment but fail to demonstrate competency. However, if student miss the particular assessment task, he/she may be allowed to re-sit for that particular assessment. This option is only available if the student has compelling ground for missing the assessment. Students are only required to re-assess the assessment criteria/question in the task that he/she was deemed Not Satisfactory (NS). (E.g: written assessment task, verbal assessment task, practical assessment task etc.). Version control: 1.0 Approval date: Approved by: Compliance Manager Page 3 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
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13. Cheating and plagiarism It is GBCA 's policy to promote honesty and integrity of learning and assessment. It is expected that each GBCA 's student to accept her/his responsibility to maintain honesty and integrity in all endeavours inside and outside of GBCA 's classroom. Students are required to make a declaration of no cheating and plagiarism before submitting each assessment. If a student is found to have involved in cheating or plagiarism in an assessment task, his/her will be deem Not Satisfactory. Students who are found cheating or guilty of plagiarism for a second time will need to re-enrol and repeat the entire Unit of Competence and pay applicable fees. Refer to Policy code 04 Plagiarism and Cheating Policy and Procedure for further information, including types of cheating, plagiarism, and disciplinary actions. Assessment Task 1 1. Submission details The assessment task is due on the date specified by the assessor. Any variation to this arrangement must be approved in writing by the assessor. Student must complete the work using Microsoft Word. Work must be submitted to Moodle. Student must successfully complete to be deemed competent in this unit of competency Attempt all the written questions and short answer questions followed by case studies. Answer must be provided in the space provided You must attempt all criteria to the required level, e.g. Assessment criteria mentioned in the performance checklist to be deemed satisfactory in this task. 2. Performance objective The purpose of this assessment task is to demonstrate essential knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities Students are to demonstrate their acquired knowledge and apply codes of ethics and professional standards in answering the questions. Students are required to read, understand, and critically analyse question before answering the questions. It is imperative to be specific while answering the questions. Students are required to correctly answer 100% of these questions. Answer the questions in the space provided on the answer sheet. 3. Assessment description This task consists of (Part A) written questions and (Part B) short answer questions. Students are required to answer all the questions individually. Students are allowed to use computer to do online research where nec- essary and consult a range of learning resources: such as handouts and textbooks, learners’ resources, and slides. Part A. Written Questions There is total 13 questions in part A. Student must write the correct answer in the space provided. Questions Satisfactory (S) Not Yet Satisfactory (NYS) Question 1: What are three (3) different types of assessments you could use and the specific contexts that each type of assessment would be suitable for? Write your response in 60-100 words. S NYS Version control: 1.0 Approval date: Approved by: Compliance Manager Page 4 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
Answer: S NYS Question 3: Describe the role of the below roles may play in a client assessment process? What are two (2) assessment tools can each role use to conduct an assessment? Write your answer in 200-250 words Psychologist Psychiatrist Case Manager Answer: S NYS Question 3: How can you use the below collection methods to help identify client needs? Write your answer in 30-50 words for each Answer: How can this help to identify client needs? Interviews with client/caregiver Observation of activities Consultation with co-workers S NYS S NYS Version control: 1.0 Approval date: Approved by: Compliance Manager Page 5 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
Other allied health practitioners Questionnaire for client to fill in Question 4: Explain what is meant by the terms “reliability and validity” in relation to assessment tools? Write your answer in 50-100 words Answer: S NYS Question 5: How you would prepare for an assessment process with a new client? How can the setting for the assessment impact on the process? Write your answer in 100-150 words. Answer: S NYS Question 6: Answer the following: S NYS Version control: 1.0 Approval date: Approved by: Compliance Manager Page 6 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
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Identify and describe the range of information you may need in order to evaluate a client’s needs. Write your answer in 50-100 words Answer: Question 7: Explain how you would determine the risk factors associated with a client who is experiencing mental health and homelessness issues? Write your answer in 50-100 words Answer: S NYS Question 8: Using an example describe the concept of client empowerment and compare to client disempowerment. Write your answer in 50-100 words Answer: S NYS Question 9: Describe a strength-based perspective in relation to a client needs assessment process. Provide an example where this approach would inform service delivery decisions. Write your answer in 100-150 words. Answer: S NYS Question 10: What is informed consent? What are the legal and ethical considerations relating to assessment processes? Write your answer in 150-200 words. Answer: S NYS Question 11: What is privacy, confidentiality and disclosure and what are your obligations when undertaking client assessments? Write your answer in 200-250 words Answer: S NYS 12A. How can you seek feedback about the assessment process both from the client as well as other networks? Write your answer in 50-100 words 12B. Why is important to seek feedback routinely and reflect on your own work S NYS Version control: 1.0 Approval date: Approved by: Compliance Manager Page 7 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
practices? Write your answer in 100-150 words Answer: 13. Using the table below, what are the common service requirements and basic features for each service? Write your answer in 20-30 words for each service. Answer: Common Service Requirements Basic Features Employment Physical and Mental Health Housing Community Support Social Inclusion Education and Training Financial S NYS Version control: 1.0 Approval date: Approved by: Compliance Manager Page 8 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
Part B- Short answer questions There is total of 10 short answer questions in part B. Student must write the correct answer in the space provided. 1. The purpose of assessment processes is used to identify what? Give three (3) examples: 2. Which assessment process focuses on the individual’s strengths rather than their deficits: 3. List three (3) possible sources of information needed for an assessment process: 4. When preparing a setting for the assessment process you should make sure that the room is; Version control: 1.0 Approval date: Approved by: Compliance Manager Page 9 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
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5. The concept of dignity of risk includes: 6. Complex, multiple and interrelated issues can include: 7. A reason we may need to refer clients to other services include: 8. What is an issue you should seek feedback about between services: 9. List three (3) criteria you use to monitor and review the service delivery experienced by a client should con- sider: 10. What feedback can be used to inform improvements in community organisations: Assessment Task 1 Comments:   Submission Type:     Initial submission       |           1 st   Resubmission       2 nd   Resubmission   Result:       Satisfactory       |     Not Yet Satisfactory Assessment Task 2 Version control: 1.0 Approval date: Approved by: Compliance Manager Page 10 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
1. Submission details The assessment task is due on the date specified by the assessor. Any variation to this arrangement must be approved in writing by the assessor. Answers must demonstrate an understanding and application of relevant concepts, critical thinking, and good writing skills. The assessment task is due on the date specified by the assessor. Any variation to this arrangement must be approved in writing by the assessor. Student must complete the work using Microsoft Word. Work must be submitted to Moodle. Student must successfully complete to be deemed competent in this unit of competency Student is required to read four (4) case studies and answer the questions related to case studies. Answer must be provided in the space provided You must attempt all criteria to the required level, e.g. Assessment criteria mentioned in the performance checklist to be deemed satisfactory in this task. 2. Performance objective This assessment task is designed to evaluate your following skills and abilities to: Apply a person-centred approach to minimise behaviours of concern Review context of behaviours of concern Provide positive behaviour support Complete documentation 3. Assessment Description This is the second unit assessment task you must successfully complete to be deemed competent in this unit of competency. Student is required to read four (4) case studies and answer the questions related to the case study. Task Read the case study and answer the following questions: Case study 1: Disability Margaret is a 56-year-old lady with Down syndrome and is being cared for by her mother Judith who is 83 years old. Margaret usually attends a day care center program five days a week but lately the staff have noticed that her attendance has been sporadic. On the days that she does attend the staff have noticed that she has lost weight and her clothes are unwashed. She tells the staff that she has not had a shower for a few days because her mother has been too sick to help her. 1. Describe two (2) different ways you could collect information about Margaret’s needs in order to undertake an assessment 2. Explain how you would evaluate the urgency of the issues experienced by Margaret? Write your answer in 30- 50 words Version control: 1.0 Approval date: Approved by: Compliance Manager Page 11 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
3. Explain the service delivery and referral options that you could recommend to Margaret and her family. Write your answer in 50-100 words 4. Explain your duty of care obligations, taking into consideration the legal and ethical framework, you have towards Margaret. Write your answer in 50-100 words. Case study 2: Mental health, homelessness, unemployment and poverty Sarah is an Aboriginal lady who has been diagnosed with schizophrenia. She is currently homeless, unemployed and lives in poverty. She also has an alcohol addiction. She has been referred to a local community organisation for assessment. David is conducting the assessment and he has read Sarah’s case file notes. He understands her medical history and other relevant information. David meets with Sarah and explains the process of the assessment. He says he wants to identify Sarah’s specific issues and needs. 1. Identify the existing complex, multiple and interrelated factors and/or issues that David will need to address in order to undertake a holistic assessment of Sarah’s needs. Write your answer in 30-50 words. Version control: 1.0 Approval date: Approved by: Compliance Manager Page 12 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
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2. Explain how each of these issues can interrelate? Write your answer in 30-50 words 3. Describe how Dave could use a strength-based approach in the assessment process. Write your answer in 50- 70 words Case study 3: Child protection and family violence Beatrice arrives at a women’s crisis center with a broken arm, which she received during her most recent violent encounter with her husband. Beatrice explains that she is afraid of her husband and has left the family home also leaving her ten-year-old and twelve year old children behind. She is very concerned for their two children as she says that her husband has beaten them before and she fears that he will focus his anger on them now that she has gone. Version control: 1.0 Approval date: Approved by: Compliance Manager Page 13 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
1. How might mandatory reporting in relation to child protection be relevant in this scenario? Write your answer in 50-75 words 2. Identify three (3) strategies you could use to empower Beatrice to identify and access services herself. 3. Identify three (3) specialist services and other sources may be available to Beatrice to help determine her range of issues? Case study 4: Imprisonment Michael has just recently been released from a two-year prison sentence. His family and friends have refused to make any contact with him since he was convicted of robbery and theft. Your organisation specialises in helping ex-prisoners reintegrate into society. 1. List and describe two (2) issues relating to social inclusion that Michael may encounter now that he has been released from prison. Write your answer in 30-50 words Version control: 1.0 Approval date: Approved by: Compliance Manager Page 14 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
2. Identify three (3) services and their basic features that you may refer Michael to in order to address his needs. Write your answer in 30-50 words 3. Explain the privacy and confidentiality requirements you need to abide by when undertaking an assessment of Michael’s needs. Write your answer in 50-100 words Assessment Task 2 Comments:  Submission Type:     Initial submission       |           1 st   Resubmission       2 nd   Resubmission   Result:       Satisfactory       |     Not Yet Satisfactory Assessment Task 3 1. Submission details Student must correctly attempt all activities of this assessment task and complete the project. Student must not use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used. Student must be concise to the point and present the topic according to the given criteria to and do not provide irrelevant information Version control: 1.0 Approval date: Approved by: Compliance Manager Page 15 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
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Assessor should not accept answers copied directly from texts, paraphrased or summarized information without acknowledgement of the source Student must attempt all criteria to the required level. 2. Performance objective This is the third (3) unit assessment task; project of writing a report. Student must successfully complete to be deemed competent in this unit of competency. Student must attempt all criteria to the required level. Student follow the instruction to complete the project task 3. Assessment Description Assessment Task 3- Project Scenario A-Mei Chang is of Chinese descent and she has lived in Australia for 20 years. At home A-Mei speaks, writes, and reads English fluently. She is living in a dilapidated home and workers have identified that she lives in a hoarding situation. Car and truck parts are piled at the front gate. She is strongly resistant to any assessment. She has been diagnosed with Type II Diabetes and her family complains that she is not taking the prescribed medication. Write a report of 350-400 words, which addresses the following questions: 1. How you would prepare to carry out an assessment of A-Mei Chang’s needs? 2. Description of the type of assessment you would apply and how you would implement this assessment 3. How you would use a collaborative approach to identify A-Mei Chang’s needs (including co-existing needs). What evidence would you need to make assessment decisions? 4. Describe the needs you have identified by reading the scenario and the potential risk factors for service deliv- ery 5. Determine appropriate services for A-Mei Chang and describe how you would organise her access to these services. How can you evaluate your own service for capability? 6. Describe how you would document the outcomes of your assessment according to organisational policies and procedures. 7. How do you maintain and store A-Mei Chang’s information ensuring you follow confidentiality requirements? 8. How will you monitor the process and it’s outcomes in terms of the success in meeting A-Mei Chang’s needs? 9. Explain how you would evaluate your assessment and referral process and how you use feedback and eval- uations to improve services. 10. How can you ensure you work within the scope of your own role and that you seek assistance from col- leagues and experts when necessary? Version control: 1.0 Approval date: Approved by: Compliance Manager Page 16 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
Assessment Task 3 Comments:  Submission Type:     Initial submission       |           1 st   Resubmission       2 nd   Resubmission   Result:       Satisfactory       |     Not Yet Satisfactory Assessment Task 4 - Work placement observation task Please refer to the work placement booklet for work placement observation Task 2 Submission details The assessment task is due on the date specified by the assessor. Any variation to this arrangement must be approved in writing by the assessor. Student must complete the work using Microsoft Word. Work must be submitted to Moodle. The assessor is to download the student submission, review them, and provide relevant feedback. The student must perform the following tasks at a community services, support and care setting. Student must demonstrate skills to according the required of the tasks The student is required to have real interactions with the client and their caretaker/families to complete this task. The student must have access to individualized plans and other relevant resources, equipment and facilities mentioned on the individualized plans to complete this work placement task. The student must follow the organizational policies and procedures while managing challenging behaviors or behaviors of concern of the clients. 2. Performance objective This assessment task is designed to evaluate student following skills and abilities to: Apply a person-centered approach to minimize behaviors of concern Review context of behaviors of concern Provide positive behavior support 3. Assessment Description The student must perform the following tasks in a workplace observation setting of community services, support and care industry settings. Student must successfully complete the assessment, to be deemed competent in this unit of competency. The task should be completed in the workplace. Kindly, check if this is correct. I cut and paste this from the original assessment by the provider in task 4. Observed and questioned at least one client and their family and documented information relevant to the developmental status of the client o Questions should be informed by developmental theories o Documentation should include notation on client case file and applicationof formal assessment tools Confirmed client’s developmental status prior to delivering services o Completed formal assessment tool Version control: 1.0 Approval date: Approved by: Compliance Manager Page 17 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
Identified variations from normal development status and recognised and referred potentially serious is- sues in line with organisational requirements o Wrote recommendations in a formal report relating to the service needs of the client Identified potential factors responsible for significant variations from normal developmental status and de- termined an appropriate response in terms of: Appropriate referral and reporting in line with organisational requirements o Utilised organisaiton contacts and any inter-agency agreemetns and arrangements o Applied confidentiality of clietn information protocols in communicating with other service providers Provision of appropriate services Referred to or sought assistance from an appropriate person or authority in relation to variations from normal functioning o Detailed who the assitance was sought from and for what reasons Complied with mandatory reporting requirements where appropriate. o Identified any notifiable issues and contacted the relevant authorities Assessment Task 4 Comments:   Submission Type:     Initial submission       |           1 st   Resubmission       2 nd   Resubmission   Result:       Satisfactory       |     Not Yet Satisfactory Assessment Task 5 - Work placement task Please refer to the work placement booklet for assessment task 11 Assessment Task 5 Refer work Placement Task Comments:   Submission Type:     Initial submission       |           1 st   Resubmission       2 nd   Resubmission   Result:       Satisfactory       |     Not Yet Satisfactory Version control: 1.0 Approval date: Approved by: Compliance Manager Page 18 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D
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Unit Completion Sheet Version control: 1.0 Approval date: Approved by: Compliance Manager Page 19 of 19 a67bd0dbad2424d83d9a60d98eaaf17997926a5d.docx | Global Business College of Australia | ABN 96 600 373 859 RTO no. 41292 CRICOS Provider no. 03443D Student Name:    Student ID No:    Course Code & Title  CHC52015 Diploma of Community Services Unit Code & Name:  CHCCCS004 Assess co-existing needs The following assessments have been completed, assessed as either ‘Satisfactory’ or ‘Not yet satisfactory’, and submitted to Ad- ministration with all required documentation completed and signed.  Result S = Satisfactory  NYS = Not yet satisfactory  C = Competent  NYC = Not yet competent  Assessment Task 1 Written Question and Short Answer Written Questions S | NYS Assessment Task 2 Case Studies S | NYS Assessment Task 3 Project S | NYS Assessment Task 4 Work placement observation S | NYS Assessment Task 5 Work placement task S | NYS For a ‘Competent’ result, all assessment tasks must be graded ‘Satisfactory’.  Final Assessment Result for this Unit  C  |   NYC   Assessor Declaration:   I declare that I have conducted the as- sessment with this student and have pro- vided appropriate feedback.     Name and Signature: ____________________________