REAA - Pre-Enrolment Assessment (Level 4) - MS Word Document v1.1 (2) (1)

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School

Academy of Real Estate *

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Course

CPPREP4001

Subject

Business

Date

Jun 11, 2024

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docx

Pages

5

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Pre-Enrolment Assessment Microsoft Word Document Microsoft Word Document I confirm that I have viewed this Microsoft Word Document and was successfully able to fill in the available fields and answers the questions in the document. Name: Ella Glanville Date: 06/05/2024 Page | 1 of 5 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426
Pre-Enrolment Assessment Microsoft Word Document Question 1 What steps would you take to deal with a customer complaint? Listen to them, hear their concerns, empathize and understand then try and find a solution that works for everyone. OR Listen to their complaint and pass onto a relevant person who can help Question 2 List some attributes that you would need to deliver good customer service in your industry or another industry of your choice? Friendly, warm and caring. Understanding, firm but kind, helpful Question 3 What would you do if you noticed a workplace health and safety risk in your workplace? If I can fix, then fix the problem, but if I cannot, find someone who can help or fix the problem. Page | 2 of 5 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426
Pre-Enrolment Assessment Microsoft Word Document Question 4 Choose one (1) of the five (5) photos below and write a minimum of two (2) and maximum of four (4) paragraphs about the image of your choice. You can write about whatever you see in the photo and use your imagination to describe who might live in such a house and what it might be like to live in such a house. There is no right or wrong answer to this activity. Page | 3 of 5 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426
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Pre-Enrolment Assessment Microsoft Word Document Which picture number did you choose to write about? 1, 2, 3, 4 or 5 I choose house number 4. It makes me think of the average rental house that can create a home for a family. I imagine this home to see children finish all years of schooling before moving out. The 4 bedroom family home. Page | 4 of 5 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426
Pre-Enrolment Assessment Microsoft Word Document Page | 5 of 5 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

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