EBK EXCELLENCE IN BUSINESS COMMUNICATIO
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
11th Edition
ISBN: 9780100665934
Author: BOVEE
Publisher: YUZU
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Chapter 9, Problem 9.4eE
Summary Introduction

To determine:

Approaches to draft a negative message to a customer of an airline.

Introduction:

Choosing a direct or an indirect communication approach to send across bad news to the reader.

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