EBK EXCELLENCE IN BUSINESS COMMUNICATIO
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
11th Edition
ISBN: 9780100665934
Author: BOVEE
Publisher: YUZU
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Chapter 9, Problem 5LOC
Summary Introduction

To Determine:

How to begin indirect negative messages?

Introduction:

Negative messages can be communicated either directly where the negative aspect is directly addressed at the beginning of the message, or indirectly where the negative aspect is hidden between positive messages or other types of messages.

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Assume that 5% of the L.L. Bean boots are returned by customers for various reasons. L. Bean has a 100% refund policy for returns, no matter what the reason. What would the journal entry be to accrue L.L. Bean's sales returns for this one pair of boots? (Note: L.L. Bean most likely will make monthly/quarterly adjusting entries for the total sales returns accruals, but here we will just look at the accrual associated with the sale of one pair of boots.)
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