EBK EXCELLENCE IN BUSINESS COMMUNICATIO
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
11th Edition
ISBN: 9780100665934
Author: BOVEE
Publisher: YUZU
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Chapter 9, Problem 1SYCKO
Summary Introduction

To Determine:

How should negative messages be written in businesses?

Introduction:

A negative message must be written with great planning. It has to be written with the anticipation that the receiver will not like it. Therefore it must be written with care and purpose.

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