Chapter 8, Problem 1SYCKO

Summary Introduction

To Determine:

How should goodwill messages be written in businesses?

Introduction:

Writing goodwill messages utilizes the three-step process of planning, writing and completing. Goodwill messages are important as it is written when it comes to thank-you notes or congratulatory letters. It is a way of writing that is commonly used in the workplace and therefore must be good to keep the receiver happy and satisfied.