Chapter 8, Problem 8bPYSMFA

Summary Introduction

Case summary:

At a local business-supply store, I recently purchased your Negotiator Pro for my computer. I brought the CD because I saw your ad for it in Macworld magazine, and it looked as if it might be an effective tool for use in my corporate seminar on negotiation.

Unfortunately, when I inserted it in my office computer, it wouldn't work. I returned it in my office computer, it wouldn't work. I returned it to the store, but because I had already opened it, they refused to exchange it for a CD that would work or give me a refund. They told me to contact you and that you might be able to send me a version that would work with my computer.

You can send the information to me at the letterhead address. If you cannot send me the correct disc, please refund my $79.95. Thanks in advance for any help you can give me in this matter.

Characters in the case:

No prominent characters in the case.

To analyze:

The strengths and weakness of each sentences.

Revise each document so that it follows this chapter's guidelines.