Using MIS (10th Edition)
Using MIS (10th Edition)
10th Edition
ISBN: 9780134606996
Author: David M. Kroenke, Randall J. Boyle
Publisher: PEARSON
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Chapter 7.4, Problem 1WPQ

Explanation of Solution

Overview of the given passage:

The whole passage is about workflow problems. It takes either efficiency or effectiveness into account. Efficiency is nothing, but getting high value when manipulating the ratio of cost to value. The workflow problems are fixed by a knowledgeable person who has a business mind.

“Most IT problems are workflow problems and not software problems”:

The meaning of the given statement is as follows:

John Halamka who is the CIO (Chief Information Officer) of the Hardware Medical School and Group Health System stated this statement. The IT problems which occur in most organizations are mainly due to workflow problems and not with the software.

Example:

Consider two departments of a particular organization...

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