EBK OM
EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 7, Problem 7PA
Summary Introduction

Interpretation: No. of calls need to be measured that three CSRs can handle during the half-hour period.

Concept Introduction: Resource utilization is an important analytic to measure the capacity of the system. Utilization refers to the ratio of resources used to resource available.

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SIPOC Process Supplier Machines Quality Group Leader Double Output Customers Inputs Solutions End of batch Inspection verification Scrap evaluation Sampling Verification Batch complete Evaluation Completed Quality Group Leader Samplings verified Quality Samplings verified Quality Barcode programed Mechanic Parameters registered Quality Line verified Quality Line Verified Quality Second verification Barcode Parameters Line Inspection Second Line Inspection Lot and Expiration Date Quality Quality Mechanic Mechanic Quality Machines Quality Group Leader Quality Quality Quality Batch Verification Process complete Revision Review Sampling Verification Barcode Scanner Machine Parameters Line Clearance Line Clearance Machine Remove Lot Status Verification Close floor Final MFG Review Final QA Review Close Batch Machine removed Lot verified Floor closed MFG Reviewed Process reviewed Batch closed Mechanic Group Leader Quality Quality Quality Group Leader
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